Customer Service Manager
Resume:
Micah Marler
Email: ********@***************.***
Address:
City: Park City
State: KS
Zip: 67219
Country: USA
Phone: 405-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Highly versatile work background including: Salesman with 2 years experience, skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service. Driven to build long-term relationships with customers. Creates a positive shopping experience through high-quality customer care. Versatile manager trained in shop maintenance, and warehouse who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge of hydraulic equipment, forklifts, electrical, plumbing, welding, hand tools, power tools, and shipping and receiving. Maintenance tech who is an expert in industrial safety and OSHA policies. Takes preventative measures against fire and electrical hazards, and practices safe material handling and construction methods. Warehouse product coordinator with 10 years of experience, including forklift, warehouse pick/pack fulfillment and distribution environment. Focused on continual process improvement and cost reduction, hard working.Personable Warehouse Manager focused on promoting employee engagement, loyalty and morale through effective leadership and communication. Resourceful Facilities Tech with solid background in preventative maintenance repair.Detail-oriented with great communication skills. Always willing to learn something new with a positive " Can Do " attitude!
Educational Background:
High School Dipolma from Precision Tech School, Oklahoma City OK 1/2001 to 6/2001 (Hydraulics)
High School Dipolma from Gospel Tabernacle Academy, Oklahoma City OK 1/2001 to 12/2012
Job History / Details:
Career Overview
Highly versatile work background including: Salesman with 2 years experience, skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service. Driven to build long-term relationships with customers. Creates a positive shopping experience through high-quality customer care.
Versatile manager trained in shop maintenance, and warehouse who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge of hydraulic equipment, forklifts, electrical, plumbing, welding, hand tools, power tools, and shipping and receiving.
Maintenance tech who is an expert in industrial safety and OSHA policies. Takes preventative measures against fire and electrical hazards, and practices safe material handling and construction methods.
Warehouse product coordinator with 10 years of experience, including forklift, warehouse pick/pack fulfillment and distribution environment. Focused on continual process improvement and cost reduction, hard working.Personable Warehouse Manager focused on promoting employee engagement, loyalty and morale through effective leadership and communication.
Resourceful Facilities Tech with solid background in preventative maintenance repair.Detail-oriented with great communication skills.
Always willing to learn something new with a positive " Can Do " attitude!
Areas of Expertise
Effective team player
Dependable and reliable
Quality control
OSHA regulatory compliance
Troubleshooting
Customer service
Sales experience
Savvy negotiator
Deadline driven
Proficiency with mechanical and electric tools
Resolution-oriented
Timely project completion
Hydraulic machinery
Manual labor skills
Good mechanical aptitude
Power tools
Hydraulic activity skills
Lifting up to 100 lbs
Production line/assembly line
Forklift experience
Heavy equipment experience
Education
2001 Precision Tech School Oklahoma City, Oklahoma
Hydraulics
1999 Gospel Tabernacle Academy Spencer, OK
High School Diploma Core Subjects
Graduated Valedictorian.
References
Daniel Reid
Travis Thompson
Gary Green
Experience
July 2012 to November 2012
Rusty Eck Ford Wichita, KS
Salesman
Recommended and helped customers select cars based on their needs.Informed customers about sales and promotions in a friendly and engaging manner.Tracked down sources of special products and services to meet customers' special needs. Called and generated leads and set sales appointments, negotiated deals for customers with management. Closed deals and did necessary paperwork.
April 2012 to August 2012
Scholfield Hyundai Wichita, KS
Salesman
Recommended and helped customers select vehicles based on their needs. Served as liaison between customers, management personnel and various departments..Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Closed deals and finished all paperwork.
March 2011 to May 2012
Don Hattan Chevrolet Park City, KS
Salesman
Located products for customers, negotiated deals with the management for my clients. Outstanding Customer service .Tracked down sources of special products and services to meet customers' special needs. Set sales appointments, followed up with customer satisfaction calls.
July 2009 to January 2011
American Residential Community Park City, KS
Maintenance Tech
Worked with single and three-phase power distribution.Troubleshot equipment problems using tools such as multi-meters and general hand-tools.Serviced equipment and systems in owned and leased facilities.Installed equipment and systems on time and on schedule.Extensively trained in plumbing, carpentry, painting, plastering, machine servicing and installation.Mentored junior team members, providing guidance on proper techniques and safety.Installed, repaired and rebuilt tile, brick and stone surfaces.
November 2006 to June 2009
Baker Hughes Inc Oklahoma City, OK
Shop Manager
Inspected and tested machinery to diagnose malfunctions.Assembled wiring, electrical and electronic components.Worked with single and three-phase power distribution.Recorded the type and cost of maintenance and repair work.Completed routine preventative maintenance.Tested and repaired electrical and hydraulic equipment to prevent hazards and safety issues.Extensive knowledge of hydraulics and repair. Completed daily rounds to inspect facilities equipment.Managed and updated equipment records.Wrote and updated procedures for facility operations department.Troubleshot equipment problems using tools such as multi-meters and general hand-tools.Supervised and oversaw maintenance jobs.
Evaluated operational records and made scheduling adjustments to maximize efficiency.Oversaw special orders and after-hours.Unloaded, picked, staged and loaded products for shipping.Conducted monthly, quarterly and yearly inventories of warehouse stock.Oversaw hiring and training of new employees .Resolved service issues in a timely manner, including coordinating and processing returns.Received incoming shipments and reviewed contents against purchase order for accuracy.Followed proper selection procedures as established by the company.Worked at a rapid pace to meet tight deadlines.Completed OSHA training in warehouse and shop maintenance facilities .Operated powered lift trucks, pallet jacks and forklifts safely, with a 0 percentage incident rate.Used propane forklift to load trailer at warehouse.Loaded flat bed by forklift and hand truck.Cleared damaged items and loaded freight.
Contact this candidate