Customer Service Quality Control

Paula Williams CMA

Email: ********@**********.***

Address:

City: Lincoln

State: NE

Zip: 68506

Country: USA

Phone: 402-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Fast-learning recent Certified Medication Aide graduate through SouthEast Community College, enthusiastic about working in a hospital or clinic setting.Flexible and adaptable CMA /Home Health Aide experience in catheter insertion and removal, as well as medication distribution, charting, and mobility assistance.Competent, Capable, and Reliable.Currently attending classes for associates in Business HealthCare Management. Detail-oriented in accounts payable/receivable who keeps entries up-to-date daily. Dedicated to providing current state-of-accounts reports to inform cash flow management decisions. Has taken classes and scored significantly well in Accounting 1&2 also at Southeast Community College. Only passed courses through microcomputers program, received no certificate. Adaptable forklift driver with extensive experience in material handling, inspections and shipping and receiving. Focused on continual process improvement and cost reduction.Familiar with all aspects of logistics, shipping and receiving and general warehouse operations.As an employee through Advance Temporary Services who has maintained perfect attendance and safety records throughout a undisclosed time period out at Kawasaki Motors under the supervision of Randy Temarius in the SMC painting line I feel that I am an asset and will continuously make my superiors proud of the job ethics that I display in the warehouse setting.Warehouse Worker with proven ability to plan, organize and load trucks from skids to trucks for fast and efficient customer delivery.Hard-working Warehouse Worker with 2 years experience in a warehouse pick/pack fulfillment and distribution environment. Customer service associate who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.Reliable and friendly who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience.Service-focused professional and friendly team player with a knack for building productive working relationships. Extensive cash handling experience.Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task.

Educational Background:

High School Dipolma from Southeast Community College, Lincoln NE 1/2001 to 11/2012 (Nursing field)

Job History / Details:

Professional Summary

Fast-learning recent Certified Medication Aide graduate through SouthEast Community College, enthusiastic about working in a hospital or clinic setting.Flexible and adaptable CMA /Home Health Aide experience in catheter insertion and removal, as well as medication distribution, charting, and mobility assistance.Competent, Capable, and Reliable.Currently attending classes for associates in Business HealthCare Management.

Detail-oriented in accounts payable/receivable who keeps entries up-to-date daily. Dedicated to providing current state-of-accounts reports to inform cash flow management decisions. Has taken classes and scored significantly well in Accounting 1&2 also at Southeast Community College. Only passed courses through microcomputers program, received no certificate.

Adaptable forklift driver with extensive experience in material handling, inspections and shipping and receiving. Focused on continual process improvement and cost reduction.Familiar with all aspects of logistics, shipping and receiving and general warehouse operations.As an employee through Advance Temporary Services who has maintained perfect attendance and safety records throughout a undisclosed time period out at Kawasaki Motors under the supervision of Randy Temarius in the SMC painting line I feel that I am an asset and will continuously make my superiors proud of the job ethics that I display in the warehouse setting.Warehouse Worker with proven ability to plan, organize and load trucks from skids to trucks for fast and efficient customer delivery.Hard-working Warehouse Worker with 2 years experience in a warehouse pick/pack fulfillment and distribution environment.

Customer service associate who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.Reliable and friendly who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience.Service-focused professional and friendly team player with a knack for building productive working relationships. Extensive cash handling experience.Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task.

Licenses

Certified Medication Aide 40 hours

Certificate in Culinary Arts

Experienced forklift driver (sit down and stand up)

Skill Highlights

Knowledgeable of quality control standards

Conditioning and quality procedure expertise

Carpentry knowledge 2 years

Keyboarding 70 wpm passed college course

Microsoft application skills including Word, Powerpoint, Access, Excel

Able to lift 100 pounds

Understands medical procedures

Trained in grooming and bathing assistance

Respiratory equipment training

Calm and level-headed under duress

Quick problem solver

General housekeeping ability

Medical terminology knowledge

Valid Nebraska driver's license

Reliable transportation

Understands mobility assistance needs

Experience

April 2005 to March 2007

QeubecorWorld Lincoln, Nebraska

Bindery and Collation

Mastered the intricacies of the process flow within each department.Operated all equipment throughout manufacturing process to back-fill.Coordinated closely with quality control regarding products awaiting dispositions.Maintained and enforced a safe and clean working environment at all times.Established and adjusted work procedures to meet production schedules.Defined manufacturing performance standards and reviewed the performance outcomes to set future targets.Diligently maintained safety and quality standards.Improved efficiency and productivity by eliminating waste and production constraints.Capitalized on each recycling opportunity and verified that only approved wash and rework was added to host batches.

Career Chronology

July 2005 to Current

In-Home Care Lincoln, Nebraska

Childcare provider

Education and Training

2012 Southeast Community College Lincoln, Nebraska

GED Nursing field

No degree obtained as of yet, only licenses and certificates. Well on my way to achieve my goal of running an hospital floor or clinic in the near future once I have my associates in Business HealthCare Administration. I will then further with my Bachelors and then Masters. I am focused as well as competent, fair and ethical.

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