Training Management

MELVIN A MITCHELL

Email: ********@*************.***

Address:

City: Tustin

State: CA

Zip: 92780

Country: USA

Phone: 714-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

SENIOR TRAINING PROFESSIONAL 16 year experienced Corporate Trainer and Instructional Designer with expertise in identifying performance gaps, providing on-time and on target training strategies, and creating coaching interventions. An accomplished Training and Development professional with a progressive record of leadership and project management success. Partnered with senior management in directing training functions and processes that contributed to company productivity. Key competencies include: Process Improvement ISD Processes Instructional Design Adult Learning Methodologies Customer Call Centers System Integrations/Data Analysis Collections Training Mortgage Banking/Financial Literacy

Educational Background:

High School Dipolma from University of Akron, Akron OH 1/2001 to 6/1975 (Accounting)

High School Dipolma from Kent State University, Akron OH 1/2001 to 12/2012

Job History / Details:

Professional Summary

SENIOR TRAINING PROFESSIONAL 16 year experienced Corporate Trainer and Instructional Designer with expertise in identifying performance gaps, providing on-time and on target training strategies, and creating coaching interventions. An accomplished Training and Development professional with a progressive record of leadership and project management success. Partnered with senior management in directing training functions and processes that contributed to company productivity. Key competencies include: Process Improvement ISD Processes Instructional Design Adult Learning Methodologies Customer Call Centers System Integrations/Data Analysis Collections Training Mortgage Banking/Financial Literacy

Core Qualifications

Process Improvement

ISD Processes

Instructional Design

Adult Learning Methodologies

Customer Call Centers

System Integrations/Data Analysis

Collections Training

Mortgage Banking/Financial Literacy

Experience

2010 to Current

LFE INSTITUTE Springfield Tustin, MO CA

Certified Instructor

Privately Owned - workplace financial literacy specialist since 1986) Provide financial literacy education to employees as part of their employee benefits package as provided by their current employer.

Using accelerated learning principles, I help employees to: Stretch their paychecks Reduce their debts Avoid financial traps & pitfalls Find more money to save & invest.

12/8/2012 12:00:00 AM

Legal Department Specialist

Acted as liaison between client, debtor and attorneys in negotiating settlement of outstanding debts.

Counseled clients on collection feasibility and estimated cost.

Retained and consulted with regional attorneys on debtor's information and location.

2006 to 2010

ASSURANT SPECIALTY PROPERTY Atlanta Tustin, GA CA

Senior Trainer

Fortune 500 Company- insurance outsourcing services with a billion in annual revenue Provided curriculum design, editorial reviews, implemented company-wide training initiatives, contributed course content for implementation for all 4 U.S.

operational facilities.

Supported performance improvement for all business units creating an increase in accuracy of 4.4 percentage yielding an overall result of 98 percentage Increased the percentage of work items auto-processed to 97 percentage by spearheading launch of new cognitive recognition technology resulting in decrease in operating cost.

Provided instructional design and training for 5 major system conversions involving external clients.

Allowed operational teams to launch the new programs on time.

Facilitated delivery of mandatory company-wide training initiatives that were attended by all 565 employees and initiated new performance standards prior to completion date.

Assisted with site relocation from California to Atlanta by identifying skill gaps in operational practices to ass.

2002 to 2006

AMERIQUEST MORTGAGE SERVICES Orange Orange County, CA

Trainer

Conducted classroom facilitation of new hire, intermediate, technical, soft-skill and systems courses for over 1,000 associates.

Maintained 94 percentage customer satisfaction rating while training over 1,000 associates over three year period.

Enabled loan services department to reduce overall loan delinquency to under 10 percentage by increasing productivity through effective collections training.

Significantly reduced dropped, transferred and call backs calls by conducting effective cross-training courses to all call center associates.

Acted as consultant to operations management in transitioning new hire employees to permanent positions.

Assisted in curriculum development by conducting task analysis and focus group surveys; provided data and feedback regarding design and content of curriculum.

1981 to 1998

XEROX CORPORATION Santa Ana, CA

1991 to 1998

Orange County, CA

Manager/Trainer

Co-managed the department's operation budget of approximately $500K.

Contributed 10 percentage return on assets by reducing average cost per class while increasing revenue over a three year period.

Maintained customer satisfaction rating of 97 percentage as a classroom instructor.

Managed and maintained effective training requirements process.

Consulted with operations management in forecasting, planning and scheduling training requirements.

Consulted with corporate curriculum writers in development and design of curriculum.

2001 to 2002

Irvine, CA

VENGROFF

1999 to 2001

KPMG, LLP Irvine, CA

Engagement Management Coordinator - Analyst

Provided analytical support to a staff of Certified Public Accounts and managers resulting in profitable management of their projects.

Advised partners and managers of potential profit or loss of assigned projects.

Adjusted estimated revenue percentage to reflect actual gain or loss to firm's financial statement.

1984 to 1991

Marketing Support Coordinator

1981 to 1984

Customer Account Representative - Billing Specia

Education

University of Akron Akron, OH

Kent State University, OH

Professional Affiliations

American Society for Training & Development -Orange County Chapter

National Human Resource Association-OC chapter

Association of Credit and Collections Professionals, ACA International

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