Customer Service High School

Jodi Hallett

Email: ********@*************.***

Address:

City: New Castle

State: DE

Zip: 19720

Country: USA

Phone: 302-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer-service focused, Performance driven Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.Reliable,

Educational Background:

High School Dipolma from Howard Career Center, Wilmington DE 1/2001 to 5/1989 (Hospital Services)

High School Dipolma from, Wilmington DE 1/2001 to 12/2012

Job History / Details:

Professional Summary

Customer-service focused, Performance driven Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.Reliable,

Core Qualifications

Strong organizational skills

Active listening skills

Energetic work attitude

Large cash/check deposits expert

Inventory control familiarity

Customer service expert

Adaptive team player

Telecommunication skills

Experience

May 2006 to April 2012

Hart to Heart Ambulance Service

Supervisor Assistant / Ambulance Driver

Driving a Ambulance that transported patients to and from homes and healthcare facilities to doctor appointments.

Scheduled daily activity as well as calls from bus drivers that needed assistance.

Reconciled funds from our Para transit bus routes.

Managed office and phone work as well as taking care of all the staff and office work in the absence of a supervisor .

October 2003 to May 2006

Total Care Physicians

Biller /Receptionist

Fielded incoming calls regarding questions any patients or insurance companies had regarding payments.

Answered questions about late fee's and annual percentage rates, disputing charges, taking payments and assisting with Dr Appointments.

I had many responsibilities but specialized in Work comp and auto accidents.

Very efficient with monitoring my Average Handle Time, always had good quality reviews, received compliments from patients for being polite and assisting them with their needs in a professional manner.

Managed eight other people to ensure timely delivery of bills.

October 2000 to September 2003

Apria Healthcare

Billing /Customer Service

Taking incoming calls for Healthcare equipment for patients that where leaving hospital or were home and had a problem with the equipment I dealt with a lot of members that were irate or upset because of malfunctioning equipment, increasing my skill set in the area of patience and always being pleasant with customers.

Also did billing for the equipment and would dispatch drivers to where they had to go and help them with directions in a very fast paced environment.

December 1993 to October 2000

PNC Bank

collector II

Made outbound and inbound calls to customers that where 2-3 payments behind on car payments.

I took payments and set up payment arrangements.

Set up for repossessions to be done and mapped out where they where to be found.

Highest success rate for recovered accounts .

Computers: Microsoft Office (Word, Excel, Access, PowerPoint and Front Page also e-medyes.

Education

May 1989 Howard Career Center,

High School Diploma Hospital Services,

Harris School Of Business For my PMA will Graduate January of 2014 . Certified in CPR and AED

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