Customer Service Security

delthia berry

Email: *********@********.***

Address: **** *.*****,***.*

City: Hollywood

State: FL

Zip: 33021

Country: USA

Phone: 954-***-****

Skill Level: Experienced

Salary Range: $20,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Delthia E. Berry

(954-559-491

*********@********.***

Summary:

Seeking to gain entry into a prosperous organization, that is dedicated to growth, advancement opportunities and utilization of my security background, sincerely

Enjoy serving the public, excellent listening skills, Ten years as a Dual Function officer

With the Dept. Of Homeland Security-Transportation Security mastery skills identifying objects on x-ray machine that may be potential threat to passengers..certified as CTX9000,5500 and L3 OSARP operator, highly skilled at identifying threats in the EDS machine.

Experience:

Dept. of Homeland Security-Transportation Security Administration 09/2002-

Transportation Security Officer (TSO) 08/2012

Miami, FL

aa Dual Function Officer (DFO), provided security in passenger checkpoints and baggage screening areas

aa Took on responsibility as acting Lead TSO in the absence of leadership to include: creating rotation sheets, sending TSOs on break and calibration of machines

aa Accountable for the daily operational needs of passenger and baggage areas

aa Responsible for Officer Performance Issues

aa Secured the safety of passengers by securing their luggage and person before they board the aircraft

aa Mastery skills identifying objects on x-ray machine that may be potential threat to passengers

aa Visually inspecting and identifying people who may have intentions of causing harm to others

aa Maintaining excellent customer service skills while performing my duties

aa Responsible for ensuring that the safety of passengers was performed effectively and efficiently as possible

aa Certified as CTX 9000, 5500 AND L3 OSARP operator, highly skilled at identifying threats in the EDS machine

aa Acted as Complaint Resolution Manager

American Security

Security Officer

aa Performed duties as a dispatch officer

aa Maintained and performed Customer Service duties

aa Ensured the security of my areas of responsibility

Education:

Miami Jackson Sr. High

Breckenridge Job Corp

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