Customer Service High School

Receptionist/House Cleaning/Personal Asst. (Fredericksburg, VA & SurroundingCounties)

Date: 2012-12-06, 4:35PM *************@*******.***

Michele Boyd

Cell: 540-***-****

Home: 540-***-****

Fredericksburg, VA 22405

**********@*******.***

Qualifications Summary:

Experienced professional with office assistance & customer service who works well in a fast-paced environment. Very sociable, knowledgeable, and skilled in the following areas:

Customer Service & Relations

General Accounting

Computer Operations, Word Processing, & Typing

Filing & Data Archiving

Telephone Reception

Deductive Reasoning, Critical Thinking, & Problem Solving

Multi-tasking

Time Management

Experience Highlights:

Customer Service & Reception

Answered telephone, directed calls, & took messages from customers to set up appointments & resolve customer issues

Employed organizational & multi-tasking skills in a fast paced restaurant environment

Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Maintained accurate records; filed paperwork completely & properly

Responsible for large sums of money; counted down & deposited money numerous times per day

Communicated (in person or by phone) with hospital staff & personnel such as the nurses, doctors, CNAs, transporters in a team environment

Cared for & socialized with patients & families

Communicated & effectively used teamwork to ensure guests, servers, managers, & food staff were content & satisfied

Assisted & informed customers about products, show what's best for them & within their price range

Interacted with customers in a professional manner to deal with & take care of customer issues & concerns

Multi-tasked in many different areas around the store, offered & provided extra help for other team members as needed with big shipments.

Monitor Processes, Materials, & Surroundings

Accurately collected vital signs, made decisions, & acted confidently along with nursing staff to restore people's health

Obtained CPR license in 2003-2010

Utilized time to accomplish daily tasks, worked at a fast pace by efficiently establishing a organizational routine, changing bedding, keeping rooms sanitary, & completing paperwork about each patient's personal care

Applied hospital principles & processes to provide personal & patient services to consistently meet quality standards

Employment History:

Certified Nursing Assistant, Mary Washington Hospital, Fredericksburg, VA

Receptionist/Secretary, East Coast Environmental Resources, Stafford, VA

Server/Hostess/Takeout, Smokey Bones, Fredericksburg, VA

Customer Service Specialist, Best Buy, Fredericksburg, VA

Education:

Stafford High School, Falmouth, VA

Advanced Diploma

2002-2004

Germanna Community College, Fredericksburg, VA

Associate Degree, General Studies

2004-2010

Virginia Commonwealth University, Richmond, VA

Bachelor Degree, Finance

2011-Present

Community Involvement:

Volunteered at the homeless shelter & Goodwill in Fredericksburg, VA. Duties included organizing all the toys & clothes in the facility. Worked with managers & staff to help with any admin. work or errands as needed.

Technical Skills:

Computer competent & superior with Microsoft Office 2007:

Word, Power point, Excel, & Access, type 60 to 70 wpm.

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