Customer Service Manager

Evelyn Negron

Email: ********@************.***

Address:

City: Worcester

State: MA

Zip: 01603

Country: USA

Phone: 508-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced Store Manager adept at problem solving, customer service, sales, inventory control, recruiting, hiring and training hardworking quality staff.

Educational Background:

High School Dipolma from Juan Rios Serpa High School, Ciales PR 1/2001 to 5/1982 (General)

Job History / Details:

Professional Profile

Experienced Store Manager adept at problem solving, customer service, sales, inventory control, recruiting, hiring and training hardworking, quality staff.

Qualifications

Great communication skills

Exceptional leader

Team-oriented

Reliable

Recruiting and interviewing

Inventory Procedures

Conflict resolution skills

Store operations

Accurate cash handling

Relevant Experience

Promoted to Store Manager after 3 months in the Assistant Manager position.

Awarded "Stellar Performers for 2000" top 20 out of 925 managers for achieving Sales- 4.3 percentage above plan, Payroll- .42 under plan, Shrink- .4 under plan, Operating profit- .9 above plan.

Trained and developed 5 Assistant Managers that were promoted to Store Managers

Work Experience

February 2011 to May 2012

Lucky Brand Jeans Marlborough, MA

Store Manager

Provided leadership and direction to store team in order to successfully execute company strategies.

Addressed customer inquiries and resolved complaints.

Drove results through creating short term and long term strategies

Trained new managers on store procedures and policies.

Built strong relationship with clients by demonstrating excellent customer service.

March 2007 to February 2011

The Children Place Worcester, MA

Store Manager

Complete ownership of Delivering Execution, Driving Sales, and Developing Top Talent.

Hiring, recruiting, developing and promoting strong management and sales candidates.

Stocked and restocked inventory when shipments were received.

Managing daily KPI's to identify areas of opportunity within the business.

Creating a bench for all positions within the store and partnering with peers to create and develop winning teams.

Trained new managers on store procedures and policies.

October 2002 to February 2007

Gap Inc/ Old Navy Greendale, MA

Customer Service Manager

Delivered excellent customer service by greeting and assisting each customer.

Addressed customer inquiries and resolved complaints

Opened a new store location and assisted in recruiting and training new staff.

Completed weekly schedules according to payroll policies.

Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.

Education

1982 Juan Rios Serpa High School Ciales, Puerto Rico

High School Diploma General

Languages

Spanish- Speak, Write and Read

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