Security Customer Service

Thomas Dougher

Email: *********@********.***

Address: po box 207

City: Keaau

State: HI

Zip: 96749

Country: USA

Phone: 808-***-****

Skill Level: Experienced

Salary Range: $30,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Investigator/Security and Loss-Prevention-Management Professional

Thomas B. Dougher

15-1601 16th Avenue Hawaii Paradise Park

Keaau, County of Hawaii 96749

808-***-**** (Home)

808-***-**** (Cellular)

Investigator/Security & Loss Prevention-Management Professional

35 plus years of Service in Hospitality Industry / 25 plus years in

Security Management Experience

Asset-Protection Specialists/Highly Professional

AREAS OF STRENGTH

Investigative:

Intelligence gathering/collecting Evidence

Non-Litigation Negotiation (Out-of-Court settlements)

Pretrial preparation/presenting testimony interviewing and interrogation

Security/loss prevention:

Access control: asset, personnel & VIP protection

Emergency-planning & crisis response management

Community outreach/education

Electronic/high tech security Integration

Managerial/supervision:

Staff training & supervision

Customer service: public & media relations

Communication skills verbal & written

Solving/conflict resolution

PROFESSIONAL EXPERIENCE

Turtle Bay Resort Kahuku, Oahu, Hawaii 96731 2001 to Present

Director - Safety & Security

Directed safety & security operations for 886 acre resort, 442 rooms, 57 villas, 400 condominiums, 36 hole golf course, public access and ocean recreation

Trained and empowered staff of forty security professionals

(Professional Experience Continued)

Successfully trained and prepared key personnel for advancement and managerial positions. I have produced to date 97 security personnel into Law Enforcement, Corrections, Fire Department, U.S. Customs & FBI from the ranks of security officer.

Manage all general Liability and Workers Compensation claims from investigative level to represent the Turtle Bay Resort in all levels of litigation.

Investigate and present testimony, conduct grievance steps on behalf of management.

Attend all hearings, proceedings, depositions. Present interrogatories and discovery documents as required by subpoena for all case work on behalf of the owners and managing agent.

Special Event Security concerts, food fests, high velocity functions, protection of dignitaries and VIPS.

Hilton Waikoloa, Hawaii 1994 - 2001

Director Safety & Security

Directed safety & security operations for 63 acre resort, three hotel towers, recreational and ocean front beach access. Directed 53 security and administrative staff, trained emergency response, coordinated HIOSH and OSHA inspection readiness, abatement citation conferences.

Security and service of high powered companies and dignitaries. Coordinated and directed special events security, Oracle, Coors 75th anniversary, Pepsi Cola 100 year anniversary, Rolling Stones Concert, IBM, Microsoft, Tony Robbins, Jazz Concerts, Kenny Loggins, Roy Charles, Wheel of Fortune, Colin Powell, Margaret Thatcher, President George Bush, Sr., President Bill Clinton, Tony Bennett, Sting, General Swartzenager, FBI Director Loui H. Freeh, Vice-President Al Gore.

Investigations for workers compensation general liability and union grievance steps. Present evidence and statements at steps (1 3 One and arbitration.

Successfully trained and prepared key personnel for advancement and managerial positions and law enforcement positions local, State, City & County and Federal.

ADDITIONAL PROFESSIONAL EXPERIENCE

Hilton Hawaiian Village, Oahu, Hawaii 1985 - 1987

Assistant Director - Safety & Security

Investigator on all internal case work, workers compensation, general liability and union grievance steps. Training life safety and HIOSHi and OSHA, workplace violence, harassment and conflict resolution.

CORE PROFESSIONAL STRENGTHS

Budget and Forecasting (capital projects and FF&E) (expense management)

Payroll control to meet budget

Audit and assessment

Regulatory compliance Code enforcement

Total project management / scheduling

Team organizational leadership

Time management

SELECTED AWARDS

Manager of the year (4)

Manager of the quarter (6)

Leadership Award (2)

Honolulu Police Special Award for extensive coverage during a helicopter crash

Letters of Appreciation, FBI Director Louie Freeh, Vice-President Al Gore, President George Bush, Pepsi Cola Co., Terry Kenny Director of Security, General Managers Dieter Seeger, John Elford, Bob Boyle, Burt Cabanas Owner and CEO Benchmark Management, Ellen Sinclair, Vice President of Human Resource Benchmark Management, various guest commendations, Fire Department, and the local community leaders.

AFFILITATIONS

Konolauloa Lions Club

Hawaiian Civic Club

Fraternal Order of Police Officers

A.S.I.S.

Hotel Motel Security Association

Veterans of Foreign Wars

Paralegal Association Student #45432235 completed May 05, 1995

Examination completion 81091

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