Customer Service Sales

Customer Service / General Labor (Hillsborough County)

Date: 2013-01-03, 10:19PM abp40f@r.postjobfree.com

CHARLES MCCOY-CARVER

**** ******* ***** *****, ** 33615

Cell# 813-***-****

Home#813-***-****

Email: abp40f@r.postjobfree.com

Experienced and Motivated Business professional with 1/2 year of Accounting-College, Computer, Customer Service skills.

Key Skills

Over two years of experience in a Fast-Paced Office environment/ 2 years Call Center.Training of new employees for ADT Security Systems. Set up for new installations.Customer Confirmation calls. FL Valid Driver's License

Developed and implement cost effective inventory control. Work well as a part of a team as well as working with the customers

Experience in heavy lifting and the driving of equipment/ Warehouse. Prepare product displays as needed

Experience in all major warehousing operations pulling orders. Stocking and organizing inventory

Hard working, able to multi-task effectively. Adapt to new surroundings accordingly with company guidelines.

Quick learner and computer skills. year College Accounting course Great with numbers.

Overview

Accomplished professional that is, result orientated, dependable, outgoing, and experienced in customer service, sales, as well as increasing productivity and profitability. I am dedicated and committed to excellence.

Experience Background

ADT/Always Safe Security 2010-2012

Security Specialist/CSR

Assisted customers with introducing products and services offered by ADT. Took over 150 calls per day.New Customer set up via computer

Customer Service, Data Entry, updating customer files, filing, some faxing, confirmation calls, promoted to Trainer for new hires, training classes held for computer and phone system procedures. Executed daily operations.

I.C. System

Customer Service /Collections 2009-2010

Performed customer service calls to business's collecting on overdue accounts for Dell Financial .

Developed and maintained a positive relationship with vendors, work associates and senior management.

Coordinated and implemented the process of payments to client accounts. Maintained the highest level of discretion with clients while maintaining corporate integrity. Set up of payments by speedpay or business checking accounts check by phone. Verified all payments arrangements with approval of management. Providing effective steps to resolve issues, billing concerns and

complaints while maintaining the highest degree of discretion and professionalism.

Twisty Treat

Cashier/Assistant Manager 2008-2009

Performed all functions related to customer service. Including phone support. Skilled in direct customer service, sales and delivery procedures including cash collecting, status reporting while maintaining a high level of accuracy with inventory. Open or Closed just depended on the need of the shop. Maintained a positive relationship with all major vendor companies. Consistently maintained corporate deadlines while always exceeding management expectations.

Education

ER Williams High- Graduated 2009

College: Erwin Tech 2009-2010

References will be furbished upon request

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