Manager Customer Service

Fanny Chavez

Email: *********@********.***

Address: **** * ******* ***

City: Chicago

State: IL

Zip: 60629

Country: USA

Phone: 773-***-****

Skill Level: Management

Salary Range: $45,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Viviana Chavez

5924 S. Kenneth Ave, Chicago, IL,60629

Cell: 773-***-****

OBJECTIVE:

Would like to find an organization with growth opportunity where I can utilize the skills and experience acquired in any area and for the success and best interest of the company.

SKILLS:

Fluent in Spanish, Microsoft Windows 2000/XP/7, Excel, Power Point, internet explorer, Word, telephone skills, written and verbal communication, People skills, Professionalism, Self-Confidence, and Multi-tasking.

EDUCATION:

Insituto Tecnologico Quito: Quito-Ecuador A.S. in computer System Analyst Oct/1997

Politecnica Salesiana University: Quito-Ecuador B.S. in Computer Science/Clinician Oct/1998

HR Block: Chicago-IL Tax Preparation Basic Course I and II Dec/2005

EXPERIENCE:

STAFFING SUPERVISOR Staffing Firm, Oak Lawn, IL 10/2007 Present Responsible for receiving and processing work orders, scheduling employees to ensure compatibility, perform timely follow-up to achieve acceptable weekly fill-ratio of work orders-including monitoring and documenting all unfilled orders Follows an annual recruiting plan utilizing media and non-media resources. Increases retention and referral of temporary employees Recruit, screen, interview, perform references checks, evaluates test results and hires temporary employees. Responsible to recruit a minimum of 5 new or reactivate applicants each week. Responsible for servicing customers as assigned by Branch Manager. Responsible for the prompt resolution of customer concerns, problems and complaints by having a constant communication with supervisors and all mangers. Customer Development by increases business with current customers minimizes customer attrition, and temporary employee orientation. Provides initial orientation for all temporary employees utilizing the Employee Handbook to reduce the turned over due to misunderstanding. Explains company policies and procedures. Maintains accurate and timely records of all customer and employee activity. Provides appropriate documentation of actions in computer system. Creates and maintains a positive working environment with our customers, temporary employees, co-workers, and applicants. Determines motivators and develops strategies/incentives to motivate and retained temporary staff. Responsible for reviewing the times cards, and pay the temporary employees by keying accurately the hours approved by the client in the system.

RECEPTIONIST Staffing Resources/ Staffing Firm, Bridgeview, IL 05/2007 10/2007 Responsible for greeting applicants and clients. Answering phones in a professional manner, screening, and transferring calls appropriately and in a timely fashion. Assisting staff with various different duties as requested in a daily basis. Responsible for the daily data entry of applications accurately in the system for the supervisors to look for suitable candidates. Responsible for scheduling and controlling the flow of interviews. Maintaining and filing applications and documentation. Helping employees and new applicants with questions regarding pay and procedures.

ADMINISTRATIVE ASSISTANT R.P. Hogar Mex, Chicago, IL 05/2006 04/2007 Responsible for setting up appointments for potential employment candidates, revise applications and resumes. Book flight tickets, pay business and personal bills. Responsible for contacting every necessary technician for any repair needed in the office or in the building. Arranging for equipment repair and installation of new service as needed. Responsible for payroll emitting check to pay all the personnel. Keeping the record of any bank transaction. Tracking and update personal and business income and expense report. Providing customers with quality service and taking care of all the complaints. Supporting sales operations by maintaining files, providing the sales personnel with all the supplies and materials needed. Several various duties as needed such as answering phones, taking messages, having mail ready to pick up, and maintain postage center. Responsible for maintaining inventory of the storage and product to expose in the displays updated in a weekly basis Maintaining inventory of office supplies

TAX PREPARER H R Block, Chicago, IL 01/2006 04/2006 Responsible for tax preparation, free estimated, and provide the customer with an excellent service. Reviewing previous years preparations looking for mistakes or credits missing.

STORE MANAGER/PERSONAL ASSISTANT/CASHIER Remesas Universal II, Chicago, IL 12/2003 10/2004 Owners personal assistant responsible for keep an agenda of appointments and activities set up in a daily basis. Assistant Manager responsible for opening/closing the store, pay operational bill, and maintaining of licenses required up to date. Responsible for setting up appointments for the selected candidates to cashier for new locations and training of the new employees with the companys operational systems, and standards of procedures. Responsible for providing the client with effective and quick service solving any problem that might arise with unpaid invoices, and delayed transactions. Responsible for preparing the bank deposits and reports assuring the balance of daily inbound and outbound transactions Some duties assigned as needed.

CASHIER Delgado Travel, Chicago, IL 02/2001 12/2003 Cashier responsible for balance and preparation of the money transactions to be picked up and delivered by the Armored Companies. Responsible for the Customer service department implemented in Chicago to help the client with a quick and accurate resolution of problems with their transactions. Assisting the office personnel with questions regarding office management and operation. Training new cashiers with standard procedures.

SYSTEM OPERATOR Delgado Travel, Queens, NY 06/2000 02/2001

Responsible for assisting the employees on the currier and money transfer department with errors and problems generated by the operative system by applying my knowledge of computer science. Matching transactions processed with invoices to clients and distributors in Mexico and around the world where services were being provided. Responsible for generating the reports as per the financial and currier departments requirement in a daily basis. Assisting departments manager fixing data base errors to assure the information has been processed accurately and in a timely fashion. Other duties assigned as needed.

REFERENCES: Available upon request

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