Customer Service High School

Cedric J Sanders

Email: ********@**********.***

Address:

City: Columbia Heights

State: MN

Zip: 55421

Country: USA

Phone: 763-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.

Educational Background:

High School Dipolma from Continental Academy, Coral Gables FL 1/2001 to 8/2003 (general studies)

High School Dipolma from Continental Academy, Coral Gables FL 1/2001 to 12/2012

High School Dipolma from, Coral Gables FL 1/2001 to 12/2012

Job History / Details:

Professional Summary

Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.

Core Qualifications

Basic math skills

Strong communication skills

Exceptional problem solver

Customer-service focused

Multi-tasker

Safety-oriented

Packing and scanning orders

Lifts up to 100 pounds

Shipping and receiving

Adaptable

Determined

Collaborative

Experience

June 2012 to September 2012

Labor All Personnel Columbia Heights, MN

General laborer

Worked at a rapid pace to meet tight deadlines.

Selected products for specific routes according to pick sheets.

Unloaded, picked, staged and loaded products for shipping.

Verified and recorded the count and condition of cargo received.

February 2012 to June 2012

Volt Staffing Solutions New Brighton, MN

Telemarketer

Demonstrated mastery of customer service call script within specified timeframes.

Made reasonable procedure exceptions to accommodate unusual customer requests.

Addressed customer service inquiries in a timely and accurate fashion.

Developed effective relationships with all call center departments through clear communication.

Built customer loyalty by placing follow-up calls for customers who reported product issues.

Provided accurate and appropriate information in response to customer inquiries.

May 2011 to February 2012

Super America Roseville, MN

Customer Service Representative

Processed an average of [60 - 70] transactions each day in a timely manner.

Answered customers' questions and addressed problems and complaints in person and via phone.

Helped customers select products that best fit their personal needs.

Educated customers on product and service offerings.

Offered exceptional customer service to differentiate and promote the company brand.

Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.Kept the showroom clean and maintained neat, orderly product displays.Built customer confidence by actively listening to their concerns and giving appropriate feedback.

Completed floor replenishment to guarantee size availability and promote customer satisfaction.Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.

Processed all sales transactions accurately and in a timely fashion.

October 2009 to May 2011

Mc'Donalds Minneapolis, MN

Crew Member

Quickly and efficiently processed payments and made accurate change.

Recorded customer orders and repeated them back in a clear, understandable manner.

Correctly received orders, processed payments and responded appropriately to guest concerns.

Took necessary steps to meet customer needs and effectively resolve food or service issues.

Communicated clearly and positively with co-workers and management.

Resolved guest complaints promptly and professionally.

Carefully maintained sanitation, health and safety standards in all work areas.

Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.

Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.

Took initiative to find extra tasks when scheduled duties were completed.

January 2007 to August 2009

Potowatomi Bingo and Casino Milwaukee, WI

Warehouse Associate

Received incoming shipments and reviewed contents against purchase order for accuracy.

Verified and recorded the count and condition of cargo received.

Verified proper temperature levels on all inbound merchandise requiring refrigeration.

Transported goods from racks, shelves and vehicles.

Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0 percentage incident rate.

Worked at a rapid pace to meet tight deadlines.

Rotated stock by code and receiving date.

Removed pallets, freezer boxes and damaged products from returning trailers.

Cleared damaged items and loaded freight.

Education

2011 Penn Foster College Scranton, PA

Catering Diploma Catering

Coursework in Catering

2.8 GPA

2003 Continental Academy Coral Gables, FL

High School Diploma

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