Administrative Assistant Customer Service

Susana Sordia

Email: ********@*****************.***

Address:

City: Houston

State: TX

Zip: 77034

Country: USA

Phone: 832-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated and focused administrative assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Educational Background:

High School Dipolma from Grantham University, Kansas City MO 1/2001 to 5/2012 (Multidisciplinary)

Job History / Details:

Summary

Dedicated and focused administrative assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Highlights

Sharp problem solver

Strong organizational skills

Energetic work attitude

Problem resolution

Self-starter

Deadline-oriented

Microsoft Office

Spreadsheet development

Report analysis

Medical terminology

Accomplishments

Managed and approved over $90 thousand as the Government Purchase Card Billing Official.

Managed and approved over $2.61 million dollars in Department of Defense Travel System and Active duty orders.

Earned Certificate of Achievement in June 2010.

Experience

May 2010 to Current

U.S. Army Reserve Command Houston, Texas

Unit Administrator

Planned travel arrangements for 180 Officers and staff. Drafted meeting agendas, and executed follow-up for meetings and team conferences. Managed all active duty orders for approval, including government travel card, and government purchase card. Responded to all telephone and in-person pay, personnel, and medical inquiries. Processed all pay for the HHC 75th TC. Designed electronic file systems and maintained electronic and paper files.Served as central point of contact for the Defense travel system.Wrote reports and correspondence for the commandant to reflect policy letters. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence.Created PowerPoint presentations used for business development.Posted open positions on company and social media websites.Organized files, developed spreadsheets, faxed reports and scanned documents.Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.

January 2009 to May 2010

United States Army Reserves Houston, TX

Assistant Healthcare Specialist

Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.Planned meetings and prepared conference rooms.Wrote reports and correspondence for the DivisionSurgeon affecting the overall medical readiness. Dispersed incoming mail to correct recipients throughout the office.Made copies, sent faxes and handled all incoming and outgoing correspondence.Created PowerPoint presentations used for business development.Organized files, developed spreadsheets, faxed reports and scanned documents.Created weekly and monthly reports and presentations.

January 2007 to January 2009

ICON Consultants/Shell Oil Houston, TX

US Customer Material Operations Analyst

Maintained Customer Master Reference Data for downstream operations, measuring and reporting data quality; performed data cleansing to meet data quality standards. Diagnosed and resolved customer related issues, identifying root causes and instituting corrective actions and putting in place preventative measures. Created and updated manufacturing material in catalogs and provided monthly reports of key performance indicators to administration. Responsible for materials and procurement agreements, worked with managers and buyers in root cause analysis and resolution on pricing issues. Participated on a team that successfully transitioned business activity to a shared service center overseas.Made copies, sent faxes and handled all incoming and outgoing correspondence.Created PowerPoint presentations used for business development.Organized files, developed spreadsheets, faxed reports and scanned documents.Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.

May 2006 to January 2007

Republic Services, Inc. Houston, TX

Customer Service Representative

Specialized experience in performing paralegal or legal work which demonstrates a basic knowledge of legal research and the ability to interpret legal decisions. Examples of specialized experience include the following: examining the processing of a variety of legal documents; conducting research, analysis and evaluation of data in response to complex or sensitive requests; drafting briefs, pleadings, litigation recommendations, or other legal documents and correspondence; using a variety of electronic or manual filing systems to acquire and store information; document findings; searching and reviewing legal references, case files, and other sources for information and data required by attorneys or court personnel. Worked with customers to assess needs, provide assistance, resolve problems, satisfy expectations; knows products and services; is committed to providing quality products and services.

Education

2012 Grantham University Kansas City, MO

Associate of Arts Multidisciplinary

Contact this candidate