Manager Quality Assurance
Resume:
Title:Software Engineering Manager
*******@*********.***
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NAME: ANNA DICARO
ADDRESS:
CITY: City
STATE/PROVINCE: ST
ZIP/POSTAL CODE: 00000
COUNTRY: USA
EMAIL: *******@*********.***
PHONE: 000*******
CANDIDATE ID: N/A
CITIZENSHIP: US
Citizen
EDUCATION: Not Entered
EXPERIENCE: Not Entered
WILL RELOCATE: Not Entered
RELOCATION INFO: Not Entered
JOB WANTED: Not Entered
HOMEPAGE:
HOTSKILLS:
ESUME
Anna Dicaro
No Address
City, ST 00000
*******@*********.***
STRENGTHS
Developing a Software Quality Assurance Department in a rapid
application
development environment
Comprehensive knowledge of information systems and software
development
processes.
Excellent communication skills used to articulate business needs to
various
reporting levels in an organization
Balance of skills - technical experience, process improvement,
quality
engineering and project management
PROFESSIONAL EXPERIENCE
Software Engineering Manager
-Quality Assurance 12/96 - presentFirst DataBank, Inc
. - Portland, OR
Developed more formalized QA department from a staff of 9 QA Engineers
working
on 8-12 software projects concurrently. Provide status on QA schedules
to
Executive Management on a monthly basis. Perform Project Management
responsibilities that expand past QA project activities. Developed
test
planning
for shrink-wrap, Intranet and API software products. Developed testing
procedures for regression testing, compatibility testing, installation
testing.
Lead QA engineers in designing and coding test applications written in
C++/
VB
for API software testing. Coordinate with knowledge domain experts to
develop
test case data for test suites. Establish QA processes for general
software
releases, beta programs, defect management, configuration management
and
isolated testing lab. Manage Technical Support for software products -
moved
this to a minor QA dept. responsibility by training and acting in the
mentor
role to the Customer Service group in HQ offices. Management duties
include
budgeting, hiring/firing, establishing job descriptions and QA career
paths
for
first time, business justifications for additional personnel and
software
testing tools. Pilot project with SQA Suite for potential
implementation
into
QA testing of GUI applications. Written software specifications and
change
management specifications to assist in development. Attended training
on ISO
9000 process and implementation into organizations. Manager of
administrative
office personnel. Major contributor to office operations,
communications
and
improvements.
Technical Skills:
Networks/Operating Systems - Novell Network, NT Network,Windows
3.x,
Windows
95, Windows NT 3.51, Windows NT 4.0, Some UNIX
Development Languages - Visual Basic, C, C++,SQL, some COM
Defect tracking software - SQA Manager, Track Record
Automated Testing Tools - SQA Robot
Databases - MS Access, SQL Server
Configuration Mgmt Software - Visual SourceSafe
Consultant II
- Healthcare & Technology Group Practice 3/96 -
11/96
Claremont Technology Group
- Beaverton, OR
Provide broad set of technical and system process improvement services
to
healthcare industry clients. Provided project proposal documents for
prospective
consulting business. Maintained and developed client relationships.
Attempt
to
provide new consulting business opportunities for the Group practice..
Specific client project work involved the following:
Design, build and support small Paradox database for report and data
analysis
transporting data from a Unix environment to a PC through LAN network
to
support a silicon wafer manufacturer
Gather and document hardware, software, database, and business
requirements
for a mid-size mainframe targeted for upgrade to Unix for a Managed
Care
Organization
Provide technical support, decision support, and business process
support
for
Credentialing of Healthcare Providers for a Managed Care Organization.
Technical Skills:
Word, Excel, Visio, AmiPro, Lotus Notes
MS Access, SQL, FoxPro, Paradox, Oracle, UNIX
Business Analyst Consultant
3/95 - 2/96Source Informatics
- Phoenix, AZ
Independent consultant providing business analysis and project
management
services to business units. Coordinated development for several system
applications used to support International pharmaceutical business
needs.
Responsibilities included: defining requirements, performing user
acceptance
testing, resolving business issues for international product lines,
communicating with external data vendors, reporting on project status
to Sr.
Management. Supervised Business Analyst Contractors and permanent
employee
workloads. Identified potential development, operational and client
issues
related to consolidating internal system applications.
Technical Skills:
IBM Mainframe - TSO, SQL/QMF, DB2, SAS programming
Microsoft Word, Excel, PowerPoint, OS2, WordPerfect
Real Estate Sales Associate
3/95 - 12/95Prudential AZ Realty
- Phoenix, AZ
Independent contractor responsible for sales, marketing, client
management
and
self-employed business functions for residential real estate.
Concurrent
with
Business Analyst Consultant
work.
Development Coordinator III
9/91 - 2/95Source Informatics
- Phoenix, AZ
Led information systems development for all system applications within
Corporate
Delivery System for managed care product lines. Developed first system
applications to use new relational database structures. Provided
business
requirements, issue resolution and comprehensive User Acceptance
testing for
several CICS applications and batch Delivery System applications.
Trained
Business Analysts on internal data structures, delivery systems,
development
life cycle and Business Analyst position. Provided user documentation,
end-user
training classes, and on-going production support for
Operations/Customer
Service Department. Developed standardized test plans, requirements
and
other
business documents for Business Department.
Technical Skills:
IBM Mainframe - TSO, SQL/QMF, DB2, SAS programming
Microsoft Word, Excel, PowerPoint, OS2, Lotus, WordPerfect
Data modeling for DB2 structures
TECHNICAL EXPERIENCE SUMMARY
Operating Systems: Windows 95, Windows NT 4.0, Windows 3.x, Windows
NT3.51,
UNIX, OS2
Networks: Windows NT, Novell 4.x
Development Languages: Visual Basic, C, C++, SQL, some COM
Software Applications: MS Office 97, MS Office 95, MS Outlook,
Internet
Explorer, Netscape, Lotus Symphony, WordPerfect, Visio, AmiPro, Lotus
Notes,
cc:Mail
Databases: DB2, MS Access, FoxPro, Paradox, SQL Server, Oracle
Defect Tracking Software: SQA Manager, Track Record
Automated Testing Tools: SQA Robot
IBM Mainframe: TSO, QMF, DB2, SAS programming, FORTRAN, JCL
EDUCATION
Bachelor of Science
in Mathematics - Arizona State University 1990
Visual Basic Programming - Portland Community College
Programming in C - refresher course offered by First DataBank, Inc.
ISO 9000 Standards and Documentation Courses - Oregon Graduate
Institute
Software QA - Pacific Northwest Software Quality Conference, Star 98
QA
Conference by SQE
Member of Software Association of Oregon
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