Manager Customer Service

Jeffrey McManus

Email: ********@*********.***

Address:

City: Canton

State: GA

Zip: 30114

Country: USA

Phone: 770-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I am an Accomplished District Manager with over 4 years of District Manager experience and over last 13 years have only worked for 3 retailers. By utilizing strong leadership, team building, creative merchandising techniques and training capabilities, I provide all internal and external customers with excellent customer service. Top-notch work ethics, leadership,and excellent communication skills have helped me maintain a yearly District sales increase of 5percentage. I helped reduce district shrink for the last 3 years going from a 2.62percentage to this prior years district shrink of 1.05percentage. I also oversaw the profit and loss (P&L) statement in all 13 locations.

Educational Background:

High School Dipolma from Stockbridge Senior high school, Stockbridge GA 1/2001 to 6/1990 (Business economics)

Job History / Details:

Objective

To reattain a career that involves multi-unit experience at the District level in Georgia or Florida and the surrounding markets with in those states.

Summary

I am an Accomplished District Manager with over 4 years of District Manager experience and over last 13 years have only worked for 3 retailers. By utilizing strong leadership, team building, creative merchandising techniques and training capabilities, I provide all internal and external customers with excellent customer service. Top-notch work ethics, leadership,and excellent communication skills have helped me maintain a yearly District sales increase of 5 percentage . I helped reduce district shrink for the last 3 years going from a 2.62 percentage to this prior years district shrink of 1.05 percentage . I also oversaw the profit and loss (P&L) statement in all 13 locations.

Highlights

Responsible for overseeing 13 Dollar Tree stores, Responsible for Driving Profitable sales and Achieved financial goals by Maintaining a 5 percentage comp sales increase on a month, Quarterly and Yearly basis.

Delivered outstanding leadership skills while driving for results through effective teaching and training by putting people first, increasing store moral and maintaining turnover.

In 2008 and 2010 achieved the Top Gun award which the highest award for a District manager with in the Dollar Tree corporation.

Oversaw 13 Dollar Tree store managers in my District to ensure operations of the stores are upheld to Company Policies and Standards.

Effectively overseeing and managing gross margin, markdowns and inventory levels.

Continually delivered the highest levels of customer service in all aspects of my duties.

Finished #1 in Total sales in 2009.

Finished #1in Comp sales in 2008 and #2 in 2009.

Experience

August 2012 to Current

InstaLoan Canton, Georgia

General Manager

Responsible for overseeing stores day to day operations and performance.

Responsible for store growth, increase profitability, increase customer relations, control operating cost and sales and collections.

Coach, lead and develop all team members for the store to maximize performance potential.

Direct, prioritize, delegate and supervise the work of all store employees.

Determine and or approve loan values based off of a comprehensive vehicle appraisal.

Interview and hire qualified candidates for open positions as well as train and develop current staff on company policies and operational procedures.

Prepare and analyze daily, monthly and other company reports and communicate information necessary to various levels of management.

Responsible to adhere to all company procedures and policies to ensure we stay in compliance with all state and applicable laws

July 2008 to August 2012

Dollar Tree Canton, Georgia

District Manager

District Manager, hired/trained new associates and managed the daily operations of my district.

Protected employees & company asset's through the adherence of company policies and procedures.

Enhanced Productivity, increased sales and ensured customer satisfaction.

Performed HR duties, processed all administration documents, completed weekly scheduling and weekly payroll.

Completed all monthly audits and corporate visits.

Achieved yearly shrink goals for my district, regional goals and was awarded recognition.

August 2007 to July 2008

Dollar Tree Chesapeake, Virginia

Store Display coordinator

Responsible for receiving and merchandising of freight for the initial set up for over 15 stores from start to finish.

Oversee the training and development of all store associates and management staff to effectively operate the store once opened.

Ensure the store is merchandised to achieve sales and margin goals.

Responsible for all payroll during set up

I achieved all store Grand opening goals and met each stores payroll guidelines.

January 2004 to August 2007

Dollar Tree Woodstock, Georgia

Store manager

Responsible for the sales and profit.

Responsible for the training and development of all store associates.

Responsible for Inventory, customer relations, merchandising, staffing, productivity and weekly payroll.

Oversaw 10 to 22 associates depending on season.

Responsible for annual sales of 1.4 to 1.8 million.

Responsible for all day to day store operations including opening and closing, bank deposits, shrink and payroll.

Listed as a District store trainer with responsibilities of training and developing incoming store managers. Held position for 2 years before being promoted to District manager.

January 2000 to January 2004

Walmart Canton, Georgia

Assistant manager

Responsible for all day to day operations within assigned departments including total store responsibility when only manager on duty.

Responsible for training and development of all store associates.

Responsible for Inventory, payroll, merchandising, staffing.

In 2000 promoted off of the sales floor into management training program.

Worked as a hard lines asst. manager and also TLE manager with in these 4 years.

Education

1990 Stockbridge Senior high school Stockbridge, Georgia

High School Diploma Business economics

References

References available upon request

Contact this candidate