Customer Service Manager
Resume:
Title:Supervisor
*************@*******.***
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Source below
NAME: Sue Williams
ADDRESS: **** **** ***
CITY: Altoona
STATE/PROVINCE: PA
ZIP/POSTAL CODE: 16601
COUNTRY: USA
EMAIL: *************@*******.***
PHONE: 814-***-****
CANDIDATE ID: 103224
CITIZENSHIP: US
Citizen
EDUCATION: Other
EXPERIENCE: 2
WILL RELOCATE: Open
RELOCATION INFO:
JOB WANTED: Any
RATE NEEDED:
HOMEPAGE:
HOTSKILLS:
ESUME
Sue E. Williams
1013 Sixteenth Avenue
Altoona, PA 16601
*************@*******.***
Qualifications Summary
Communication Skills
Organizational Skills
Computer Operation Skills
Customer Service and Relations
Research Skills
Interpersonal Skills
Management Skills
Personal/Career Development Skills
Education
Computer Learning Network
Altoona, PA 16602
PC Technician
September 2001
Related Coursework
Windows 95/98, NT, 2000
Networking
Troubleshooting
Upgrade and Repair
Hardware Installation
Software Installation
MS Office
Outlook Express
Internet Browsers
Altoona Area High School
Altoona, PA 16602
Diploma
June 1973
Employment History
National Imprint Corporation
Claysburg, PA 16625
09/95
to 02/01
Held positions as a Customer Service Representative and a Customer Service
Supervisor
Accepted customer calls
Entered and verified customer orders
Quoted potential jobs and freight destination charges
Assisted customers with questions, problem jobs, replacement orders, and
status of in-house jobs
Led 24 personnel on a daily basis
Trained new telephone representatives
Assisted upper management with special projects and assignments
Addressed customer needs to promote positive public relations
Blockbuster Video Corporation
Altoona, PA 16602
03/89
to 08/95
Held position of Assistant Manager from date hired
Assisted manager with overall store operations
Supervised 10-14 employees
Scheduled personnel
Trained new employees
Performed monthly inventory counts and catalogued new stock
Interacted with customers to ensure quality service and satisfaction
References Upon Request
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