Customer Service Manager

Carol Patton

Email: ********@*************.***

Address:

City: Bloomington

State: IN

Zip: 47401

Country: USA

Phone: 407-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success . Reliable and friendly who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying experience. Self-directed and self-motivated team player who also works well independently.

Educational Background:

High School Dipolma from Portland State University, Portland OR 1/2001 to 12/1985 (Economics)

High School Dipolma from Mt. Hood Community College, Portland OR 1/2001 to 12/2012

Job History / Details:

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Reliable and friendly who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying experience. Self-directed and self-motivated team player who also works well independently.

Core Strengths

Customer service expert

Flexible schedule

Available for evening and weekend shifts

Cash handling accuracy

Sharp problem solver

Mathematical aptitude

Opening/closing procedures

POS systems

Loss prevention comprehension

Banking and financial services background

Seasoned in conflict resolution

Dependable and punctual

Energetic work attitude

Adaptive team player

Excellent time management

Strong communication skills

Cheerful and energetic

Detail-oriented

Results-oriented

Strong organizational skills

Staff training and development

Professional demeanor

Active listening skills

MS Office

Team leadership

Work Experience

May 2010 to Current

Comcast/NBC Universal

Universal Studios Orlando Orlando, FL

Sales Associate / Trainer

Offered exceptional customer service to differentiate and promote the company brand.

Recommended, selected and helped locate merchandise based on customer needs and desires.

Shared product knowledge with customers while making personal recommendations.

Explained information about the quality, value and style of products to Influence customer buying decisions.

Trained new employees on company customer service policies and service level standards.

Offered direction and gave constructive feedback to motivate team members.

Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.

Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.

Operated a cash register to process cash, check and credit card transactions.

Exchanged returned merchandise for customers quickly and efficiently.

Demonstrated that customers come first by serving them with a sense of urgency.

Regularly sought opportunities to up sell and add on additional merchandise.

Informed customers about sales and promotions in a friendly and engaging manner.

Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.

Guaranteed positive customer experiences and resolved all customer complaints.

Expressed appreciation and invited customers to return to the store.

Communicated store policy violations to the leadership team in a timely manner.

Communicated all merchandise needs or issues to appropriate supervisors.

Built and maintained effective relationships with peers and upper management.

Replenished merchandise shelves with items from the stockroom.

Kept the showroom clean and maintained neat, orderly product displays.

Adhere to wardrobe and appearance requirements.

January 2006 to February 2008

Genesis Financial Solutions Beaverton, OR

Bankcard Unit Manager

Owned team productivity metrics.

Developed effective relationships with all call center departments through clear communication.

Formulated and enforced Service Center policies, procedures and quality assurance measures.

Trained staff on how to improve customer interactions.

Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.

Trained, developed and counseled employees to develop a high performing team.

Accomplishments: Voted company "Fish Monger" for February 2007.

Motivated four teams to number one rank in check by phone and application ratification results.

December 1996 to September 2005

AT&T / Cingular Wireless Portland, OR

Receivables Management Team Manager

Interviewed and hired new quality collection representatives.

Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.

March 1987 to December 1996

Bank of America / Benj Franklin Federal Savings and Loan Hillsboro, OR

Unit Manager/Loan Counselor/Team Lead/Financial Services Officer/Work-flow Coordinator/Collector

Accomplishments: Monthly Chairman's Award, Quarterly Chairman's Award.

Educational Background

Portland State University Portland, OR

Economics

Mt. Hood Community College Gresham, OR

Business/Executive Secretary/Accounting

Contact this candidate