Technical Support Supervisor
Resume:
Title:Ultrasound Assistant
********@******.***
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NAME:,
ADDRESS:
ADDRESS2:
CITY:
STATE:
ZIP:
CANDIDATE ID: 2571736
US CITIZENSHIP:
EDUCATION:
EXPERIENCE: 0
WILL RELOCATE: No -
JOB WANTED:
RATE NEEDED:
TELEPHONE: 386-***-****
EMAIL: ********@******.***
HOMEPAGE:
HOTTEST SKILLS: html, novell, aviation, netware, seagate, unix, ftp, microsoft, 3270,
banyan, database, frontpage, java, linux, lotus notes, web developer
REVISION: 07-SEP-02
RESUME:
THOMAS A. SCOTT
Pager
[1]********@******.***
[2]http://www.netrox.net/~cherokee
/
[3]http://www.dragondata.com/~breed
SUMMARY OF QUALIFICATIONS
Comprehensive knowledge of personal computer operation and repair.
Proficient in use of MS-DOS 6.x, MS Windows 3.x, Windows 9x, Windows
NT 3.51/4.0, Novell NetWare 4.x, UNIX/Linux, user administration,
Internet and serial communications, word processing, web page design,
HTML coding, security and privacy applications and procedures, system
configuration and setup, hardware and software troubleshooting.
Reliable and flexible with excellent communication skills and the
ability to adapt to fast paced environments. Excellent mechanical
aptitude. Proven employment record.
EMPLOYMENT HISTORY
January 1999
-Present: WEB DEVELOPER, [4]ABC Distributing, Miami,
Florida. Internet/Intranet development. HTML coding using MS FrontPage
98 and text editors, image creation and editing using Corel
Photo-Paint 8.0, FTP applications on busy [5]World Wide Web site
(approx 1 M hits per day), and test server environment. Responsible
for all web page creation and modification, responsible for Webmaster
mail. Responsible for statistical analysis of Internet and Intranet
sites using WebTrends server log analysis software.
Direct supervisor- [6]David Green, 305-***-**** x1166.
June 1998
-January 1999: HELPDESK SPECIALIST, [7]ABC Distributing,
Miami, Florida. Helpdesk duties. Single level technical support for
approximately 500 users. Windows 95, Windows NT 4.0, Windows 3.11,
Novell 3.x/4.x, Mainframe support using IBM Personal Communications
3270 emulator, MS Office 97 applications, Novell Perfect Office
applications, MS Outlook, Heat and Remedy support software, and
multiple in-house applications. NT and Novell account administration.
HTML coding for Helpdesk Intranet pages.
Direct supervisor- [8]Elaine Czerniak, 305-***-**** x1176.
February 1998
-May 1998: COMMAND CENTER TECHNICIAN,
[9]Franklin-Templeton Investments, Fort Lauderdale, Florida. Helpdesk
and operations duties. Single level technical support for
approximately 5000 users worldwide. Windows NT 4.0, AS-400, Unix, MS
Office 97 applications, Lotus Notes, MS Outlook, Kea, Coda, Expert
Advisor support software, and multiple in-house applications. AS-400
operations, Unix operations.
Contract position through ROMAC International.
Direct supervisor- [10]Yvonne Aristondo, 954-***-****.
May 1997
-December 1997: TECHNICAL SUPPORT ANALYST, [11]Nabi, Corporate
Headquarters, Boca Raton, Florida. Second level technical support for
approximately 1000 users in dual level support environment.
Specializing in Windows NT 4.0 support for approximately 75 remote
Bio-Medical centers throughout the United States using MS Systems
Management Server 1.2. End-user desktop support at Boca Raton
facility. Microsoft Windows 3.1x, Windows NT 3.51/4.0, Support Magic
system administration, MS Office Applications, Novell NetWare 4.x,
Novell GroupWise email 5.x, numerous custom software packages, SAP,
Zebra printers, Access database, virus control, and print queue
management. Contract position through
[12]Vital Computer Services International, Inc
.
Direct supervisor- [13]David Bersch, 561-***-****.
November 1996
-May 1997: HELP DESK ANALYST, [14]Blockbuster
Entertainment, Corporate Division, Fort Lauderdale, Florida. First
level technical support for approximately 5000 users in dual level
support environment. Novell NetWare 4.x administration (via Syscon),
Windows 95, Windows 3.x, Microsoft Office and Lotus applications,
AS-400 account maintenance (via Rumba interface), Lotus cc:Mail 3.x,
Support Magic software. Contract position through ROMAC International.
Direct supervisor- Abbe Kanner, 954-***-****.
August 1996
-September 1996: TECHNICAL SUPPORT REPRESENTATIVE,
[15]Seagate Technology, Tape Storage Division, San Jose, California.
End-user technical support for Seagate and Conner parallel port and
floppy controller based tape storage hardware and software in single
level support environment. Windows 3.x, Windows 95, Banyan Vines.
Contract position through Perma-Temp Inc.
Direct supervisor- Sheri Uher, 408-***-****.
December 1992
-August 1996: COMPUTER SYSTEMS TECHNICIAN/VESSEL MASTER,
The Dive Shop at Ocean Reef, Key Largo, Florida. All setup,
configuration, upgrades, repairs, and maintenance on computer systems
for two small businesses. Windows 95, Windows 3.x, MS-DOS 6.x, MS
Office applications. Webmaster http://www.bluewaterworld.com, all HTML
coding, setup, FTP, and email operations for Internet domain. Peer to
peer network environment. Also served as master of vessels Reef
Searcher and Reef Roamer and performed scuba instructional duties as
required.
Direct supervisor- [16]Tara L. McKinney, 305-***-****.
EDUCATION
[17]VALPARAISO UNIVERSITY
. Valparaiso, Indiana. Sociology major.
1976
-1977
G.T. BAKER AVIATION SCHOOL
. Miami, Florida. Aviation maintenance
training. June 1982
-December 1984. Honors graduate. Two outstanding
student awards.
[18]WEBTRENDS ESSENTIALS COURSE. Woburn, Massachusetts. July 1999
Comprehensive training in setup and use of WebTrends server log
analysis software.
SPECIAL ACHIEVEMENTS
United States Coast Guard licensed Master of Vessels up to 100 gross
tons
Federal Aviation Administration licensed Airframe and Powerplant
mechanic
Federal Communications Commission licensed Marine Radio Operator and
Restricted Radiotelephone Operator
Author of two published books ([19]Snorkeling and Free Diving and
[20]Histories & Mysteries: The Shipwrecks of Key Largo) and several
feature length articles in Florida Keys newspaper [21]Free Press.
Member of [22]The HTML Writers Guild.
Designer and Webmaster of multiple personal and commercial World Wide
Web sites
REFERENCES
Professional and character references available on request
Latest Update: August 4, 1999
References
1. mailto:********@******.***
2. file://localhost/home/beta/Easytrieve/cvsroot/root/data/www.altavista.com/fetch/main.h
tml
3. http://www.dragondata.com/~breed/
4. http://www.abcdistributing.com/
5. http://www.abcdistributing.com/
6. mailto:******@***************.***
7. http://www.abcdistributing.com/
8. mailto:********@***************.***
9. http://www.franklin-templeton.com/
10. mailto:*******@*********.***
11. http://www.nabi.com/
12. http://www.vitalcomputer.com/
13. mailto:*******@****.***
14. http://www.blockbuster.com/
15. http://www.seagate.com/
16. mailto:**********@***.***
17. http://www.valpo.edu/
18. http://www.webtrends.com/
19. file://localhost/home/beta/Easytrieve/cvsroot/root/data/www.altavista.com/fetch/book1
.html
20. file://localhost/home/beta/Easytrieve/cvsroot/root/data/www.altavista.com/fetch/book2
.html
21. mailto:********@***.***
22. http://www.hwg.org/
Contact this candidate