Customer Service Quality Assurance

Title:System Information Coordinator

************@**.***

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NAME: Julie Grubbs

ADDRESS: **** ********* **

CITY: Columbia

STATE/PROVINCE: SC

ZIP/POSTAL CODE: 29210

COUNTRY: USA

EMAIL: ************@**.***

PHONE:

CANDIDATE ID: 114276

CITIZENSHIP: US

Citizen

EDUCATION: Bachelor Degree

EXPERIENCE: 10

WILL RELOCATE: Open

RELOCATION INFO:

JOB WANTED: Any

RATE NEEDED: $30000 $34999

HOMEPAGE:

HOTSKILLS: Word(3), Microsoft Outlook(4), Supervisor(4), Computer Trainer(1), Insurance

Billing(2), Professional Telephone Skills(10), Excel(0)

ESUME

JULIE MARIE GRUBBS

1835 Woodsboro Drive

Columbia, South Carolina 29210

803-***-****

CAREER OBJECTIVE: Seeking a position with an agency or organization which will allow me

to utilize my skills and experiences Ive gained in the field of human services.

SUMMARY OF QUALIFICATIONS:

*Responsible, able to make difficult decisions

*Detail oriented and good organizational skills

*Work well under stressful conditions

*Display professional attitude and appearance

*Proven dependability

*Exceptional integrity and work ethics

*Quick learner

EDUCATIONAL BACKGROUND:

Midlands Technical College

Spring 2001

- Enrolled

Associate

s Degree in Computer Technology

1998

University of South Carolina-Columbia

Enrolled in Graduate School

Certificate in Alcohol and Drug Studies

1993

University of South Carolina - Columbia

Bachelor of Arts

in Psychology

1990

Coastal Carolina College - Conway, South Carolina

1989

Columbia High School - Columbia, South Carolina

Diploma

EMPLOYMENT HISTORY:

June 1997

- System Information CoordinatorPresent Lexington/ Richland Alcohol and Drug Abuse Council

Columbia, South Carolina

*Supervision of nine Systems Information Specialists

Extensive data entry of all clinical and financial information; Complete all client

insurance billing and follow-up for agency; Complete daily, monthly and yearly agency

reports; Fix errors on agency data entry error list; Account reconciliation; Quality

assurance auditing functions

Network administrator back-up to include: setting up new user accounts, training new

users on the network, maintaining e-mail data base, installing new printers and software

March 1997

- Administrative Specialist B

June 1997

DHEC

Columbia, South Carolina

*Set up appointments for TB/Adult Health clients, Maintain medical records of clients,

Data entry in computer of client services, Complete daily monetary deposit, Distribute

mail

January 1997

- Customer Service Representative

June 1997

APAC

Columbia, South Carolina

*Provide Customer Service for Harland Check Company, Data entry of new check orders and

reorders, Account reconciliation, Handle inquiries of check order status

July 1994

- Clinical Records Specialist

November 1996

Lexington/Richland Alcohol & Drug Abuse Council

Columbia, South Carolina

*Maintain Clinical Records, Extensive data entry of clinical and financial information,

Quality assurance auditing functions, Account reconciliation and money collection,

Knowledge of Federal and State laws pertaining to AOD clients, Court system liaison for

Quality Assurance Department, General office duties

February 1994

- Receptionist

July 1994

Riverbanks Zoo

Columbia, South Carolina

*Operate switchboard, Process and mail new

memberships, Verify mailing addresses,

Prepare money deposits

RELEVANT SKILLS: Word and WordPerfect for Windows

Microsoft Outlook

FileMaker

Print Artist

Paid IV Plus Medical Manager

Extensive Switchboard Experience

Uniform Clinical Records Auditor

10 Key Punch

UNIX Experience

Windows 95/98/NT

REFERENCES: Available Upon Request

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