Customer Service Manager

Stephanie Fresquez

Email: ********@**-********-********.***

Address:

City: Elko

State: NV

Zip: 89801

Country: USA

Phone: 775-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting.

Educational Background:

High School Dipolma from Walmart University, Henderson NV 1/2001 to 11/2007 (Business Management)

Job History / Details:

Summary

Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting.

Highlights

Retail inventory management

Accurate cash handling

Store opening and closing procedures

Store operations

Reliable

Flexible schedule

Outstanding communication skills

Exceptional leader

Conflict resolution skills

Team-oriented

Team-oriented

Recruiting and interviewing

Accomplishments

Promoted to Store Manager after 2 months in the Assistant Manager position.

Experience

June 2010 to June 2012

CVS Pharmacy North Las Vegas, NV

Store Manager

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Organized weekly sales reports for the sales department to track product success. Trained 10 new employees quarterly. Worked as a team member performing cashier duties, product assistance and cleaning. Designed and suggested new display ideas to improve accessibility to merchandise, which increased sales by 10 percentage . Resolved product issues and shared benefits of new technology. Expressed appreciation and invited customers to return to the store. Managed quality communication, customer support and product representation for each client. Worked under strict deadlines and responded to service requests and emergency call-outs. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Successfully interacted with customers and retail buyers to expedite orders. Resolved product/policy issues and shared benefits of new technology. Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints. Processed and issued money orders for customers. Maintained adequate cash supply in cash drawers in multiple checkout stations. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Accurately logged all daily shipping and receiving orders. Managed cash stock and inventory balances accurately. Increased store sales by 10 percentage by upselling merchandise. Assisted customers in finding out-of-stock items. Recommended, selected and helped locate merchandise based on customer needs and desires. Regularly sought opportunities to up sell and add on additional merchandise. Communicated all merchandise needs or issues to appropriate supervisors. Stocked and rotated inventory regularly. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Organized the store by returning all merchandise to its proper place. Replenished merchandise shelves with items from the stockroom. Processed merchandise returns and exchanges.

September 1997 to May 2010

Walmart Jerome, ID

Front End Assistant Manager

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Trained 10 new employees quarterly. Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store.

Education

2007 Walmart University Henderson, NV

Graduating Certificate Business Management

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