Customer Service Manager
Resume:
Douglas OToole
Email: *********@********.***
Address: **** ****** ***** **.-*
City: Lolo
State: MT
Zip: 59847
Country: USA
Phone: 406-***-****
Skill Level: Management
Salary Range: $50,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Douglas M.O`Toole
6850 Mormon Creek Rd.-B
Lolo, MT 59847
*********@********.***
OBJECTIVE
An increasingly responsible position utilizing my managerial, interpersonal, and
customer service skills.
SKILLS
--Management --Cashiering --Inventory
--Customer Service --Payroll --Stocking
--Staffing --Accounts Payable/Collections --Forklift
--Merchandising/Pricing --Vault Balancing --Warehouse
WORK HISTORY
Self-Employed, Investor/Owner (11/02-Present)
Bought, maintained, and sold income properties. Contract negotiations, A/P & A/R,
marketing, problem-solving. Maintained/increased value of personal stock portfolio.
Sav-On Drug Stores, Asst. Manager (6/00-11/02)
Customer service, sales, merchandising, pricing, shipping/receiving, inventory.
Supervised four employees, balanced cashiers and vault cash daily.
Link Staffing Services, Asst. Manager (1/97-4/98)
Maintained and increased productivity and profitability of the office. Implemented
screening procedures (skills testing, drug testing, and reference checking), allowing us
to provide high-quality employees and maximum value to our customers.
Manpower International, Manager (3/90-3/95)
Promoted from Service Representative to Manager within three years. Responsible for
all aspects of running a multi-million dollar office. Innovative marketing and superior
customer service resulted in increased profitability each year of my tenure.
Enterprise Rent-A-Car, Asst. Manager (5/89-3/90)
Promoted to Assistant Manager within eight months. Supervised eight employees.
Increased profitability of the organization through exceptional customer service.
Education
University of California, Santa Barbara/B.A. Business Economics
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