Customer Service Sales

Serious inquiries Only- Career in Admin/ Coordinator (Broward County)

Date: 2013-01-06, 11:18AM abp3q9@r.postjobfree.com

VAUGHNA N. LEVY

Sunrise, Florida. Cell 678-***-****, abp3q9@r.postjobfree.com

OBJECTIVE: To obtain employment within an organization that allows for growth and learning opportunities.

EXPERIENCE:

01/10- 11/12 COCA-COLA Enterprises/ COCA- COLA BOTTLING SOLUTIONS

Survey Coordinator

Supports the National Sales team by calling all implemented outlets, such as store openings, closings, relocations, promotions, etc.

Contact customers in order to confirm service or orders (e.g. Service follow up, equipment service confirmation, parts delivery confirmation, service and scheduling).

Research and resolve issues for customers and company associates in order to expedite services and installations or orders using information systems.

Receive record and respond to customer or consumer inquiries/feedback using database tools and documented best practices in order to provide improved service performance and/or to capture and report data to internal/ external users.

Calls all the implemented locations Six months after execution of a program to ensure continued customer satisfaction with the Coca- Cola bottling system.

03/08- 11/09 THE COCA-COLA COMPANY/ Superior Staffing,

Project Installation Coordinator

Responsible for all customer complaints, and provided monthly service reports to management

Contact customers in order to confirm service or orders

Research and resolve issues for customers and company associates in order to expedite services and installations

Receive, record and respond to customer or consumer inquiries/feedback

Schedule installations, equipment exchanges, and fulfilling customer's service expectations for projects stemming from 10-2300 outlets

Manages projects and coordinates activities for fountain customers

Support Project Managers to ensure customer receives assets to complete projects and installations

Proactively ensure customers receive timely service(installs, parts delivery, service scheduling)

Create and maintain partnerships with customers, clients and business partners

Project Management -- Development

Manages and coordinates specific schedule activities for Food Service customers while maintaining the customer's expectation and trust in the project

Creates detailed project planning documents that ensures that Service Providers remains with the scope of the customer's requests

Maintain and create partnerships with finance, parts, sales and field personal

Develop project plan(s) and scheduled projects(parts, financial, manpower requirements) for as many as 10-60 outlets

04/05- 06/07 AC NIELSEN

Customer Service

Responsible for all customer complaints, and provided monthly service reports to management

Handled high call volume on a daily basis and also assisted in all other areas of administrative

Provided support to management and assisted with any problematic customers

Involved in all areas of customer service

01/04 -- 03/05 NORTH SHORE AGENCY

Debt Collector/ Customer Service

Handled all outbound calls to customers in an attempt to collect debt

Scheduled all arrangements with client to collect payment

Responsible for customer service inquiry as well as updating customer records

Maintained and often excelled Company expectations in debt collecting

Responsible for tracking customer/ client complaints

10/03- 01/04 LOEWE'S HOME IMPROVEMENT

Cashier/ Sales Associate

Assisted customers in making their purchases and with any special orders

Informed customers about any new products and services that was available to them

Involved in administering and maintaining the companies policies and team objectives

05/02- 04/03 MACY'S EAST

Sales Associate

Responsible for organizing various products in the correct departments

Assisted managers with special projects such as inventory and promotions

Assisted customers in making their purchases

Involved in administering and maintaining the companies policies and team objectives

EDUCATION: A.A.S., Computer Information Systems, Monroe College, New Rochelle, N.Y. (2003)

B.S., Computer Graphics, New York Institute of Technology, Old Westbury N.Y. (2007)

SKILLS: Word Perfect, Microsoft Word, Excel, In Design, Microsoft Office, Lotus Notes, Outlook, Data Entry, Typing, Photoshop, After Effects, able to complete complex assignments on tight deadlines, skilled in interpersonal relations, on the telephone and face to face.

REFERENCES FURNISHED UPON REQUEST

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