Customer Service Management

Trent Bathke

Email: abp3pi@r.postjobfree.com

Address: *** ********** ***

City: Concord

State: CA

Zip: 94520

Country: USA

Phone: 818-***-****

Skill Level: Experienced

Salary Range: $38,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Trent W. Bathke

818-***-**** abp3pi@r.postjobfree.com

SUMMARY: Strong and elite customer service and personnel skills in fast-paced environments. Strong security service background with certifications (guard card) and experience with some CCTV and fire panels. Learns quickly and has ability to multi-task.

EDUCATION:

Las Lomas High School, Walnut Creek, California: Awarded diploma

Diablo Valley College: 2003 2005 General Education

ABC Security, San Francisco, California: Awarded Luxury Security Certificate

Bay Alarm School, Oakland, California: Awarded certificates included below.

CERTIFICATION:

Alarms: DMP, XR200, XR100, Vista 20P, Ademco Radios, Level 1 and 2 certifications, use of Z30/20N and GS-1930 lifts.

Restaurant: Tips, and Food Handlers.

CPR certified

DETAILED EXPERIENCE:

June 2010 Present

Lafayette Park Hotel, Lafayette, CA

Security Agent

Duties: Secure three-level hotel with garage and hotel lot, answer five-line phone system, serve late night restaurant orders, valet and park cars, provide bell service, provide light maintenance and lighthouse keeping, create nightly reports for management, and report incidences to management.

April 2007 November 2009

Bay Alarm Security Company, Oakland, CA

Installer II

Duties: Collect work orders, install alarm systems, run wires (attic and crawl space experienced), provide orientations for customers, repair and fix alarm systems, provide instruction for use of alarm system, and provide complete updates to management on job to job basis.

August 2006- February 2007

John Robert Powers, San Ramon, CA

Supervisor/Booker

Duties: Make cold calls to potential clients, supervise three employees, supervise employee calls, report sales, bookings, and calls to management, run required personal errands for management, and make small bank transactions.

Trent W. Bathke

818-***-**** abp3pi@r.postjobfree.com

MORE DETAILED EXPERIENCE:

January 2006 July 2006

Macaroni Grill, Northridge, CA

Food Expediter and Pantry Chef

Duties: call orders, group and expedite orders to food runners, make appetizers, salads, and desserts, communicate timeline and food preparation with co-chefs, and provide elite customer service.

May 2005 November 2005

The Cantina Mexican Restaurant, Walnut Creek, CA

Host

Duties: Provide elite costumer service, answer phones, take food orders, seat patrons, take reservations, and provide training for new host classification employees.

June 2003 December 2005

Walnut Creek Yacht Club Restaurant, Walnut Creek, CA

Expediter, Busser, and Server:

Duties: Provide elite customer service, run food out to patrons, take orders, clear and set tables, refill water glasses, socialize with patrons, go-to employee for bussing large group parties such as birthday and company parties.

REFERENCES:

Ellen McCarthy, Co-Owner, Walnut Creek Yacht Club: 925-***-****

Mirna Aguillar, Supervisor, Lafayette Park Hotel and Spa: 925-***-****(cell), 925-***-**** (work)

Catherine Sobral, Supervisor, Lafayette Park Hotel and Spa: 714-***-****

Cloyce Dickerson, former Executive Director, John Robert Powers: 916-***-****

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