Customer Service Management

Sergio Morales

Email: abp3oz@r.postjobfree.com

Address: ** ***** ********

City: Backbay

State: MA

Zip: 02115

Country: USA

Phone: 347-***-****

Skill Level: Experienced

Salary Range: $80,000

Willing to Relocate

Primary Skills/Experience:

Excel skills Create pricing models Negotitiate with vendors

Educational Background:

Bachelors Degree, Finance

Bernard Baruch College, 09/1998 - 05/2000

NY, NY

Job History / Details:

SERGIO MORALES

Boston, MA 347-***-**** abp3oz@r.postjobfree.com

Senior Pricing Analyst with over 10 yearsf experience, analyzing market trends, preparing multi-year cost/pricing models, presenting recommendations to senior management, training and motivating staff, coordinating cross-departmental projects and negotiating with vendors. Highly proficient with Microsoft Applications (Word, Excel, PowerPoint, and Access).

CAREER HIGHLIGHTS

2002-2011: Rated excellent at each performance review during this 9 year period.

2001-2011: Perfect attendance record.

2008: Architected method for updating and analyzing performance reports that increased efficiency by greatly reducing procedure time.

2004: Received a fast-tracked promotion. Management cited my goutside of the box thinkingh as a main factor.

2002: Structured a uniform pricing approach which maximized profits while maintaining productivity.

PROFESSIONAL EXPERIENCE

COMMAND FINANCIAL PRESS 2012 - Present

Pricing Analyst

Manage key accounts ensuring implantation of effective pricing strategies.

Coordinate cross-departmental communication and research, maintaining a consistent flow of information through senior Management, Marketing teams, Customer Service, and Sales

Handle accounts receivables and accounts payables.

RR DONNELLEY (FORMERLY BOWNE FINANCIAL PRINT) 2001 - 2011

Senior Pricing Analyst, 2003-2011

Created and enforced company-wide policies and pricing procedures.

Analyzed costs, briefing senior management on findings and recommending revenue increasing adjustments and new initiatives.

Consistently negotiated with vendors to secure competitive rates.

Assisted in the development and deployment of the companies proprietary web based pricing system.

Pricing Analyst, 2001-2003

Developed and implemented staff training programs, ensuring staff members utilized best pricing practices.

Developed Excel cost/pricing models, evaluating multiple revenue/expense scenarios of new products and creating ad hoc reports.

Reviewed invoices, identifying and resolving pricing discrepancies.

BNY MELLON (FORMERLY BANK OF NEW YORK) 1998 - 1999

Bank Teller

Conducted daily monetary transactions in excess of $100,000.

Prepared daily transactions profile reports for bank management.

Assisted customers, ensuring satisfaction and increased business relationship with bank.

QUEENSBOROUGH COMMUNITY COLLEGE 1997 - 1999

Assistant Network Administrator

Maintained and upgraded all of Business Department hardware and software.

Provided Desktop support for applications such as Excel, Word, Access, PowerPoint, and Adobe Acrobat.

EDUCATION

BERNARD BARUCH COLLEGE, Bachelor of Business Administration, Finance/Investments (2000)

QUEENSBOROUGH COMMUNITY COLLEGE, Associate of Science, Business Administration (1998)

QUEENSBOROUGH COMMUNITY COLLEGE, Computer Information Systems Certificate (1998)

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