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Security Customer Service

Location:
Tulsa, OK
Posted:
January 06, 2013

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Resume:

Dynamic Security (Tulsa OK)

Date: ****-**-**, *:*2PM **********@*****.***

BOBBY LENARD

DYNAMIC PROFESSIONAL

Bobby J. Lenard

**** ***** **** **** *** Apt.106A

Tulsa Ok 74115

832-***-**** email: *********@*****.***

SECURITY

Goal-oriented self-starter, with over 12 successful years of combined experience in Supervision, Security, Force Protection, Surveillance, Crisis Management, Hostage Situations, Crowd Control and Terrorist Operations. Strong functional knowledge of investigations, loss prevention, physical security, information security programs, personal security, and basic escorting & personal protection missions. Motivational and collaborative team leader who can foster positive morale in even the highest pressure environments. Acknowledged for unwavering professionalism and tireless work ethic excellent interpersonal communication skills. In addition, experience at streamlining operations, increasing efficiency, and improving overall work environment.

CORE KNOWLEDGE. AREAS

"Force Protection Procedures

Interdepartmental Coordination

Tactical & Operational Planning

Terrorist Operations

Contingency Planning

Investigations

Physical Security.

Written & Oral Briefings

Maintaining Electronic Databases

Security Education

PROFESSIONAL EXPERIENCES

Red Stone College10/2009- Present

Airframe and Power Plant Student

Training for aircraft industry skills employers seek. To develop students with a high level of aircraft mechanical training, technical education, and practical opportunities for students to enhance their abilities in the aircraft industries while in the program.

Correctional Management Inc. 06/2010- Present

Correctional Tech 1

Conduct new resident orientation.

Supervise the physical care and cleaning of the facility.

Maintain accurate, up to date reports of the residents' behavior during the shift.

Monitor urine samples, antabuse, and other medications.

Remain flexible and objective in dealing with a variety of situations and be capable of handling crisis situations in a calm and reasonable manner.

Responsible for monitoring residents' activities during the shift under your supervision in conjunction with the Program Director and or Program Coordinator.

Follow orders from counseling and administrative staff quickly and efficiently.

Carried out other responsibilities as assigned.

KBR Inc. Baled, Iraq 10/2003- 11/2009

Billeting Coordinator

Advises management on the overall daily activities and projects associated with housing and living accommodations of military personnel on base as it pertains to the LOGCAP III SOW, SOP and client needs and requests.

Establishes standards, monitors compliance, and recommends operational improvements. Assist management in accomplishing the short and long term goals for the Base Housing department/function.

Organizes work priorities to establish standards and objectives for the Base housing department and customers.

Collaborates with military and TOC (Tactical Operations Center) in planning for troop movement requiring short and long-term housing.

Trains new employees on property maintenance programs, inventory control procedures and customer service methodologies.

Supervises 50 Sub Contract Workers regarding the security of the facilities and daily operations.

Provided knowledge in the development of logistical plans, policies, and procedures necessary to provide support in the logistics areas of supply, transportation, maintenance equipment, and services.

Coordinates the 'interface between logistics functions such as transportation, maintenance and customer care to ensure efficient, timely, and cost effective support to the mission and customer. Knowledge of, Maintenance parts, STEAM, FED LOG, FSS, Bugs eye, GFE, hand receipts and requisitions methods.

Troubleshoots problem areas in logistics and coordinates problem resolution and or recommendation solutions to management.

Coordinated with customers to ensure desired logistics objectives, priorities, and schedules are met and communicates it to management.

United States Post Office, Houston TX 2/2000 DD 9/2003

Mail Processor

Oversaw the tracking of all mail in some of the largest city zones in Houston.

Coordinated with the Mail deliverers to ensure that process mail was manageable so they could deliver it in a timely manner.

Responsible for over 9000 of international mail and 4400 stateside mail functions within the facility.

Harris County Department of Corrections Houston, TX 3/1999 -8/2003

Correctional Officer II

Oversaw the tracking of all inmates' movement outside facilities as well as in- house movements.

Ensured the facility operated in a safe and secure environment in addition, directed the processing of inmates during initial inception into the facility.

Recruited and supervised 90 internal employees and over 400 inmates; performed security and protection functions within the facility.

Coordinated and interfaced with all government, and local agencies, and advised management on recommendations for improvement to physical security, transport, and security compliance.

Evaluated threat vulnerability assessments at location and other sites as needed patrolled work areas providing physical security and "loss-prevention" measures to facilitate the security of citizens and property.

Conducted search and seizure of dangerous items, contraband, evidence, and

controlled or unauthorized substances; prevented escapes, maintained sanitary standards, and eliminated fire and safety hazards.

Utilize interpersonal communication skills to de-escalate matters, conflict and/or altercations, and resolved disputes between inmates; handled riots, hostage situations, forced cell moves and overall security, health, welfare and safety of both staff and inmates.

Developed and implemented physical and electronic security recommendations to director.

Organized courtroom security for Magistrate courts in addition, assisted the United States

Federal Marshals with courtroom security in Federal Court.

Implemented new programs for classification of inmates based on past and current charges.

Conducted formal inquiries regarding fraud & loss or any criminal act or violations in the facility.

Spearheaded end-to-end interviews and investigative techniques and written reports, as related to security incidents.

Conducted TVAs, Security overviews, analyzed threat profiles, and conducted

general threat analysis.

Articulated with little guidance the security mission to all new officers

Instituted policies and procedures to ensure safe, efficient operation of the department.

United States Marines Corps 1/1997 - 9/2000

Security Surveillance NCOIC

Supervised 24-hour surveillance and security of highly classified areas, including the nuclear compound and US government facilities.

Collaborated with Security Officers with the administration, logistic and security arrangements for VIP visits.

Conducted miscellaneous duties aboard navy ships, maintained security and safety of personnel and ship facilities; 24- hour surveillance on board and the coordination of night patrol assignments.

Trained and supervise 180 marines as Sergeant of the Guard; prepared training exercises and programs, including cold weather training, mountain repelling training, building snow caves and cross-country skiing

Prepared performance evaluations, extensive recordkeeping and ensured excellent morale and welfare of the marines

Oversaw the accountability of the security and maintenance of vehicles, computer equipment and supplies valued over $3M

Knowledgeable in NISP (National Industrial Security Program) and reporting

procedures for violations of the NISP United States Marines Corps 1/1997 - 9/2000

Military Police

Secured US Army facilities in Manheim, Germany; provided security for various functions and safety of military installations in addition, patrolled enlisted clubs, official parties and functions; maintained order and discipline while providing support to the commanders law enforcement and security requirements

Supervised and ensured proper usage of weapons at the military ranges, which included M-16 A-1 & M-16 A-2 service rifles, M-60 & M-249 rifles, 9MM pistol, Mark 19 grenade launcher, 50 cal. M85 and M2, Colt 45 pistol, and other small arms weapons

Monitored and maintained electronic databases and archives which included the responsibility for all physical files, reports, and paperwork generated by the Security Department, as well as electronic media

Assisted in the development of security education and instructional programs to better inform Marines of new regulations, policies, and procedures.

Conducted High ranking Military Escort missions, making security recommendations based upon threat data pertaining to the mission

Interviewed suspects, investigated complainants, and witnesses, briefed superiors orally and by written communication

Performed general patrol duties; drove patrol car in an unspecified pattern and at varying speeds in order to increase police visibility, to discourage traffic violations and other criminal activity, and to discover crimes in progress

Acquired a secret clearance while in the Marines inactive now

PROFESSIONAL DEVELOPMENT

Red Stone College 10/2009- Present

Palomar College & Oceanside Community College 1/1997- 9/2000

Criminal Justice

LOGCAP HI Training Courses 1/1997-9/2000

Security Awareness Training Code of Business Conduct Trafficking In Person

Military Professional Training 1/1997-9/2000

Unit Leader School Military Police Academy Terrorist Task Force Academy

Civilian Professional Training 3/1999-8/2003

Criminal Justice Academy Basic Jail 1&2

Police Investigations Academy Course

Criminal Justice Academy Defensive Tactics

Use of Force & Suicide Prevention: Legal & Operational Training

COMPUTER SKILLS

Efficient in Microsoft Office, Word, Excel, PowerPoint, and Outlook



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