Customer Service Manager

Location:

KCMO, MO

Posted:

January 04, 2013

Contact this candidate

Resume:

Social Services Coordinator (Jackson/Johnson counties)

Date: 2012-12-31, 8:43AM abp3jf@r.postjobfree.com

RODERICK EDWARD MACK

**** **** ***.

Kansas City, Missouri 64132

Alternate Address: P.O. Box 5814

Kansas City, Missouri 64171

816-***-**** (Home)

Email: abp3jf@r.postjobfree.com

OBJECTIVE

Human Services Coordinator (Case Management)

SUMMARY

Experience in the field of human services, especially in areas of program coordination, resource development, community collaboration, referral/delivery of support services.

QUALIFICATIONS AND ACHIEVEMENTS

Knowledgeable about the organizational and administrative procedures involved in the execution of a grant program.

Ability to function in an addiction behavior treatment setting and to coordinate care with other health care/support service professionals.

Familiar with both public and private social service agencies applicable to domestic violence, HIV-challenged, treatment of chemical dependency and alcohol addiction, the homeless, job placement, and the physically/mentally-challenged.

Able to establish an easy rapport with people of varied age groups and ethnic and cultural backgrounds.

Trained in both strength-based and medical models.

Organizational skills relevant to conference planning and presentations.

EDUCATION

Bachelor of Arts (Sociology), Conception Seminary College, Conception, Missouri 5/1982

Associate of Arts (Social Sciences), Penn Valley Community College, Kansas City, Missouri 5/1978

PROFESSIONAL EXPERIENCE

NEW DIRECTIONS BEHAVIORAL HEALTH

8140 Ward Parkway Kansas City, Missouri 64114-2029

Customer Service Representative 10/2011 - 12-31-2012

Assigned through Stivers Staffing Services (temp-to-hire), I was placed in the role of

MACK, Roderick Edward

page II

quoting benefits for members and mental health providers of Florida Blue (BCBS-FL). I review and quote policy benefits to members requesting treatment for mental health and/or chemical dependency. I would also assist providers in determining eligibility and validity of a policy, in addition to the policy's level of services and limitations. Became a permanent full-time employee April 2012.

SWOPE HEALTH SERVICES

3801 Blue Parkway, Kansas City, Missouri 64130

Community Support Worker July 2001 to June 2010

Provided 84-96 billable units weekly of face-to-face contact visits to mentally-challenged consumers. Services included triage, assessment of psychological needs, discharge planning, information and referral, client and family education, residential placement, coordination of community services with managed care contacts and/or other service providers.

TRUMAN MEDICAL CENTER BEHAVIORAL HEALTH NETWORK

2211 Charlotte, Kansas City, Missouri 64108

Indigent Drug Coordinator May 1999 to July 2001

Assessed clients' financial situation and eligibility for state medical assistance, Medicare, SSI/SSDI, private insurance, etc. Established professional rapport with area pharmaceutical representatives and became knowledgeable about medication patient assistance programs. Gained proficiency in the use of P.A.P. applications, technical knowledge of the ENVOY system (Medicaid), interviewing skills, and documentation.

Community Support Worker March 1997 to May 1999

Provided supportive services for clientele who were diagnosed with various forms of mental illness. Services included triage, risk assessments, ongoing assessment of psychosocial needs, discharge planning, information and referral, client/family education, coordination of services with managed care contracts and/or other service providers.

PROJECT NEIGHBORHOOD, INC.

1900 Vine, Kansas City, Missouri 64108

Treatment Program Coordinator/Case Manager June 1993 to February 1997

I was assigned both administrative and direct services responsibilities. Through my efforts, this agency was granted certification as a Continuing Education Agency by the Missouri Substance Abuse Counselors' Certification Board, Inc., and the Kansas Alcoholism and Drug Abuse Counselors Association. By way of community collaboration and resource development, I planned, supervised, and implemented a series of training workshops geared towards skills development for human services and health

MACK, Roderick Edward

page III

care professionals. I wrote and submitted a narrative, action plan proposal, and budget for community 2000 Prevention membership and mini-grant. The application was approved and funded for $1000.00. Developed and submitted the treatment proposal for C.O.M.B.A.T. Funding, and supervised two (2) neighborhood mobilizers. In reference to direct client services, I case managed clients requiring in/out-patient treatment for substance exposure, including community referrals and follow-up. I conducted interviews to assess needs and determine services to be provided; thus supervising the distribution of financial assistance to individuals demonstrating crisis/emergency need.

SAMUEL U. RODGERS COMMUNITY HEALTH CENTER, INC.

825 Euclid Avenue, Kansas City, Missouri 64124

Senior Case Manager July 1990 to September 1992

Responsible for the coordination and supervision of the Primary Care Integration Program. The 3-year federally funded demonstration grant totaled $400,000.00, and was setup to provide health care and support services to substance abusers and family members in order to decrease the spread of HIV infection. I organized the recruitment, screening, interviewing, and selection of the four (4) key program positions: family counselor, case manager, social service coordinator, and clerk. I composed the program job descriptions, in-house and community referral procedures, developed forms, convened weekly staff meetings, wrote and submitted proposals for the development of community support groups, and organized in-service training programs. I supervised the fiscal and purchasing aspects of the grant program, and coordinated medical treatment, support services with other health care providers. I stocked and updated the health center's Resource Library, consisting of literature, videos, flip charts, and other health education materials. I collected and summarized statistical data and other program information by means of a user profile and monthly reports.

Social Service Worker February 1988 to July1990

I was responsible for the coordinating the Health Care for the Homeless Program. As a sub-contractor for Swope Parkway Health Center, I interviewed prospective clients and made referrals for medical treatment and support services. I provided social service coordination, case management and outreach. Clientele was a variety of disadvantaged/displaced individuals, families, substance abusers, domestic violence, HIV-challenged, etc...

COMMITTEE INVOLVEMENT/COMMENDATIONS

Guest Lecturer/Clinical Preceptor, University of Missouri-Kansas City School of Nursing (Winter 2007, Spring 2008 and Spring 2009)

MACK, Roderick Edward

page IV

Pharmacy and Therapeutic Committee

Deliberated and discussed with other mental health professionals points related to client assessment, treatment, pharmacological procedures, etc. for presentation to and consideration by the Medical Director.

Employee Recognition Committee

Planned and implemented employee activities, including social gatherings, attendance at sports events, reviewing and determining employee-of-the-month candidates.

2012 CUSTOMER SERVICE EXCELLENCE from the Customer Service Management Team ---10th day of December 2012 (New Directions Behavioral Health)

2012 TEAM WORK EXCELLENCE from Operations Management Team ---10th day of December 2012 (New Directions Behavioral Health)

Outstanding Community Support Work (April 1, 1999/April 23, 2002)

References Available Upon Request

RODERICK EDWARD MACK

7912 Park Ave.

Kansas City, Missouri 64132

Alternate Address: P.O. Box 5814

Kansas City, Missouri 64171

816-***-**** (Home)

Email: abp3jf@r.postjobfree.com

REFERENCES