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Customer Service Project

Location:
Monterey, CA
Posted:
January 02, 2013

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Resume:

Demetrius Zambrencia

Email: abp3ex@r.postjobfree.com

Address: *** **** ******, *** *

City: Monterey

State: CA

Zip: 93940

Country: USA

Phone: 786-***-****

Skill Level: Management

Salary Range: $110-$120K Dependent on location

Willing to Relocate

Primary Skills/Experience:

* Active Top Secret / SCI Clearance

* 14 years of management experience spanning collegiate athletics and government contracting

* 12 years of professional technical expertise, managerial experience, business leadership, project management experience.

* 7 years of Project Management experience with Department of Defense funded contracts.

* 10 year US Armed Forces Veteran.

* Project Management experience includes initiating, planning and executing projects that cover a complete project cycle.

* Effective problem solving strategies using sound reasoning and analytical skills.

* Develop organizational talent through supporting company recruiting efforts and providing mentoring to team members.

* Implementing, managing, and maintaining DOD Enterprise level Active Directory and Exchange environments.

* Excellent written and oral communications skills with noteworthy industry technical certifications.

* Extensive Systems Administration experience with expertise in various Microsoft Enterprise Server Solutions.

TECHNICAL CERTIFICATIONS

* Project Management Professional (PMP)

* Microsoft Certified Systems Engineer (MCSE)

* CompTIA: Security+ / Project+ / A+ / Network+

* ITIL Foundation in IT Service Management

* Certified Information Systems Security Professional (CISSP) (Estimated Exam Completion June 2013)

Educational Background:

EDUCATION

Masters Certificate Applied Project Management / Villanova University Villanova, Pennsylvania

Master of Arts Educational Leadership & Administration / Touro University International Cypress, California

Bachelor of Science Sports Management & Leisure Programming / University of West Florida Pensacola, Florida

Job History / Details:

PROFESSIONAL EXPERIENCE

Project Lead COIC-A Deployed IT Intelligent Waves LLC, Bagram, Afghanistan (February 2012 Present)

* Responsible for overall technical support of JIEDDO / COIC assets in the Afghanistan AOR.

* Responsible for a team of 27 engineers that perform duties specialty areas such as networks, systems, SharePoint, SATCOM, and Information Assurance Officers.

* Prepare weekly and quarterly status reports of all working projects, to include process improvement strategies and service level agreement compliance.

* Create and execute project work plans and revise as appropriate to meet changing needs and requirements.

* Ensures that project tasks are planned, scheduled, executed, and completed within required deadlines.

* Build effective relationships with internal and external customers, to include senior level government leadership.

* Responsible for the staffing of all contract personnel to include, reviewing resumes, conducting interviews, completing performance evaluations, and working closely with stateside company Human Resources/Recruiting.

* Responsible for managing all aspects of personnel management to include shift and vacation scheduling, customer service protocol, mentorship, and professional development guidance.

* Ensures contractual Service Level Agreements are met and reported to the prime contracting program management weekly and quarterly.

* Ensure personnel possess adequate technical skills that are required for the accomplishment of the JIEDDO/COIC mission.

* Established streamline processes and procedures to provide superior customer service support to customers.

* Facilitate development of technical project plans, proposals, reports, and task order and administrative reporting.

Manager Comms System Engineer 2 / Training Manager Northrop Grumman Corporation, Ramstein Air Base

(June 2011 December 2011)

* Responsible for developing training curriculum for the new Missile Defense Agency, Command, Control, Battle Management & Communications (C2BMC) Spiral 6.4 system.

* Conduct the training all Ramstein Operations & Sustainment (O&S) personnel to ensure adequate knowledge of the 6.4 system prior to operational certification.

* Maintain training personnel training records of Ramstein O&S personnel to ensure all C2BMC and DoD 8570.1 training is completed in accordance with program directives.

* Perform additional duties as the local Computer Support Administrator (CSA) and Information Assurance Officer (IAO) under the support of the United States Air Force Europe, 86th Communications Squadron.

* Provide guidance and support for Operations Instructions for Command, Control, Battle Management & Communications (C2BMC) Spiral 6.4 systems.

Manager Comms System Engineer 2 Northrop Grumman Corporation, Ramstein Air Base

Site Lead (July 2010 June 2011) / Deputy Site Lead (May 09 July 2010)

* Managed day to day operations of all EUCOM C2BMC O&S personnel permanently assigned to EUCOM along with assigned TDY personnel.

* Provide MDNTB C2BMC program knowledge, consultation, and guidance to senior military leadership.

* The primary interface between the 357th AMDD, 603rd AOC and C2BMC Control Center.

* Primary interface to the Operations & Sustainment IPT leadership for site operations and sustainment activities.

* Ensure the EUCOM C2BMC site complies with all Information Assurance, Safety, and Security policies and plans for all hardware/software installations and/or modifications.

* Provide technical oversight of all network equipment and troubleshooting to include routers, switches, KG175D-Micros, PSC5 radios, Air Defense Systems Integrators, KG84A, and RM firewalls.

* Participate in weekly meetings with the 86th Communications Squadron, 357th AAMD, and 603rd AOC senior leadership to ensure all contractual requirements and program objectives are being satisfied.

* Established and implemented a EUCOM C2BMC Area of Responsibility (AOR) program to enhance personnel proficiency and competency to meet C2BMC program objectives.

* Establishing and maintain site directives for Training, Sustainment, Asset Management, and Professional Development.

Project Lead Divisional Support Teams / Senior Systems Architect Intelligent Waves LLC, Camp Victory, Iraq

(Jan 08 May 09)

* One of two engineers responsible for the development, implementation, and completion of the MNF-I JIEDDO-COIC active directory SIPRNet and JWICS forests IAW with DoD \ JIEDDO-COIC contractual requirements.

* Responsible for personnel and logistical support of four remote Division Support Teams (DSTs) and the supervision of all assigned support personnel at two DSTs within the Iraq AOR.

* Responsible for daily operation and maintenance of an enterprise SIPRNet Active Directory domain.

* Responsible for planning, implementing and maintaining, group policies, DNS, DHCP, SAV, WSUS and numerous vendor specific applications utilized by the client.

* Wrote technical project plans for assigned projects, which include clear milestones and assignment of technical project task responsibilities.

Project Lead / Senior Enterprise Systems Engineer DRS TSI, JNCC-I, Camp Victory, Iraq (Jul 07 Dec 07)

* Responsible for the project planning, development, and implementation for the theater level Data Center in accordance with DoD & MNF-I requirements.

* Developed and monitored all project activities and conducting first level quality management for all phases of work.

* Facilitated, coordinated, and tracked daily technical activities required to ensure that all technical projects were completed on time and successfully, consistent with the project objectives and the contract.

* Responsible for monitoring the compliance of contractual labor in accordance with designated SOWs agreed upon for the development of a theater-wide Data Center.

* .Provided weekly status reports to senior military Command & Staff stakeholders regarding project progress and advised on potential project concerns. Managed technical scopes of the project, including balancing client priorities.

* Worked with military and civilian Project Managers to schedule and monitor all client requirements were being meet IAW with contractual agreements.

Site Lead / Senior Systems Administrator Computer System Designers, LLC (Nov 06 Jul 07)

* Coordinated with the Fort Sill Directorate of Information Management (DOIM) to ensure compliance of all contractual objectives and project workflow.

* Responsible for the supervision of all personnel assigned to the Information Management Systems Section, to include performance evaluations, task assignments, and task completions.

* Performed duties as the Senior System Administrator for Fort Sill SIPR Network and the Southwest Region Exchange Administrator.

* Analyzed and developed technical documentation detailing the integration and system performance.

* Responsible for the installation and maintenance of the US Army Southwest Regional Exchange Site.

Program Manager of Special Projects DRS TSI, US Embassy Annex, Baghdad, Iraq (Nov 05 Nov 06)

-- Multi-National Forces-Iraq USG GSM Program

* Provided overall management of the Operation Iraqi Freedom MNF-I USG GSM Program.

* Designed and implemented strategies to efficiently provide validation and maintenance of over 5,000 MNF-I USG GSM assets.

* These strategies produced a 95% increase in the accountability and maintenance of all MNF-I USG GSM assets.

* Reduced the USG GSM FY05 monthly expenditures by $10-12K per month.

* Audited the USG GSM FY05 consumer base and reduced needed service requirements by over 20% resulting in decreased cost of to MNF-I of over $750K for FY06.

-- Multi-National Forces-Iraq Information Management Officer Program (IMO)

* Developed and implemented the curriculum to prepare assigned Information Management Officers with the technical skills to support their respective organizations while in the Iraq AOR.

* Provided instructor-led training for all assigned IMO personnel successfully trained and supported over 200 Information Management Officers.

* Successfully restructured previous curriculum and training to increase the competency of all theater IMOs by 75% while providing superior technical support.

Senior Systems Engineer DRS TSI, US Embassy Annex, Baghdad, Iraq (Nov 04 Nov 05)

* Responsible for operation and maintenance of NIPR, SIPR, and CENTRIXS Active Directory networks.

* Provided technical support and customer service to over 8000 DoD customers throughout the Operation Iraqi Freedom Theater.

Senior Systems Engineer ITT Systems, Camp Arifjan, Kuwait (Jun 04 Nov 04)

* Provided technical support for over 9000 DoD customers on NIPR and SIPR networks spanning four remote sites.

* Designed and provisioned a Windows 2003 Server Active Directory lab environment for future implementation.

Site Security & Operations Manager Brown and Root Services, Government Operations, Iraq (Jun 03 Jun 04)

* Responsible for the management and supervision of over 100 DoD expatriate personnel and 120 local national personnel on the second largest site within the Operation Iraqi Freedom Coalition Forces AOR.

* Generated weekly status reports for project management leadership and advised governmental agencies about potential security concerns in our current area of operation and for potential future operations.

* Responsible for managing all site projects in accordance with the contractual SOW and established processes, policies, and procedures to meet project requirements approved under the company s government logistic contract.

* Provided technical input to the Site Manager for project scheduling, subcontracting strategies, scopes of work, budget management, risk assessment, and human resources management.

* Monitored project scheduling, budget controls, and quality management for all site construction activities.

Force Protection Shift Lead Officer ITT Industries Force Protection Team, Bosnia-Herzegovina (Jun 02 Jun 03)

COLLEGIATE ATHLETICS MANAGEMENT EXPERIENCE

Manager of Volleyball Operations (Aug 01 Feb 02)

University of Hartford Women s Volleyball, Hartford, Connecticut

Assistant Director of Athletics for Compliance & Student Development (Feb 01 Aug 01)

University of New Haven, West Haven, Connecticut

Assistant Coach for Women s Basketball & Volleyball (Aug 00 Feb 01)

St. Petersburg College, St. Petersburg, Florida

Assistant Coach for Women s Basketball (Aug 99-Aug 00)

University of West Florida, Pensacola, Florida

Compliance & Sports Information Internship (Fall 1998)

University of West Florida Athletics, Pensacola, Florida

MILITARY EXPERIENCE

US ARMY (ACTIVE) December 1988 December 1997 (Honorable Discharge)

US ARMY (ANG) December 1997 December 2000 (Honorable Discharge)



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