Customer Service Sales
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Chantal
AugustinCustomer Care Representative
Chantal Augustin
Fort Lauderdale, FL 33311
abp3eo@r.postjobfree.com
OBJECTIVE: To acquire a position within a growing customer service oriented company that offers opportunity for advancement and growth.
SKILLS & STRENGTHS
Vast experience in outbound and inbound sales and customer service. Self-motivated, determined, creative, flexible leader with the ability to drive and achieve performance goals and corporate objectives. Excellent communication and interactive skills with all levels of personnel. Strong ability to multi-task in a fast-paced environment. Great analytical skills.
Technical Skills: Microsoft applications; Word, Excel, Outlook, PowerPoint and Internet Explorer, Lotus Notes, Windows NT/ ME/ 2000/ XP, Cisco Phone Systems, Proprietary Databases
General Office Skills: Faxing, filing, copy machine, postage machine
EXPERIENCE:
10/2009 - 1/2010
THE CONTINENTAL GROUP, INC - Hollywood, FL
Customer Service Representative
Answer incoming and make outbound calls in a call center for a large property management company
Update property owner contact information and billing information
Research any accounting disputes and billing issues
Follow-up with property owners regarding results of research, billing, liens, foreclosures, attorney referrals
Refer to appropriate departments when necessary/contact property managers, assistant/general managers
Put in request and orders for maintenance work, coupons, access devices
Exceeded overall call quality and standards
Educated homeowners on services, fees, payment processing and provided access to relevant online sites
3/2008 - 11/2008
AMERICAN EXPRESS - Plantation, FL
Customer Care Professional
Outbound and inbound customer contact due to credit concerns
Explained the difference between charge and credit account products
Provided information on actions to take to maintain credit worthiness
Called and collected on past due and current account balances
Directed to appropriate departments as necessary for any account maintenance issues
Updated customer record with any new information
7/2007 - 11/2008
CCG TECHNOLOGIES INC - Deerfield Beach, FL
Customer Service Representative
Assisted customers via inbound telephone calls with billing issues, general questions, account documentation and customer follow-ups, cancelled transactions, issued ticket requests
Explained account procedures to account holders, assisted with account loads, withdrawal and verification process of funds transactions
Provide customer satisfaction through effective and timely resolution of a variety of customer inquiries via the internet or telephone contact
3/2006 - 8/2005
P2P STAFFING INC - Fort Lauderdale, FL
Admissions Consultant/ Customer Care Representative
Advised students on available programs, curriculum, financial aid requirements, academics and routed to correct department as needed for further advisement
Attained information to help direct student to proper degree program based on their long term career goals
Assisted Medicare Part D customers in choosing appropriate plan and explained how Social Security deductions work with Medicare Part D
Contacted doctors offices, pharmacies and pharmacy department to help customer with any issues related to fees, prescriptions, gap coverage, deductibles, copays and plan coverage
11/2003 - 12/2004
HOLMAN AUTOMOTIVE - Fort Lauderdale, FL
Internet Sales Coordinator
Contacted potential and existing clients via internet, phone, fax to up-sell and advise customers on promotions, new and pre-owned vehicle inventory
Quoted features of models, checked availability on vehicles within local inventory, searched national inventory for best prices for each customer based on need
Kept detailed daily, weekly and monthly sales report for corporate offices and updated each client record with verifiable pertinent information
Kept track of each new and pre-owned sales from the internet sales department, followed-up with customers regarding satisfaction of their purchase and their experience with our dealership
11/2002 - 06/2003
GREEN, MURPHY & MURPHY P.A. - Fort Lauderdale, FL
Office Assistant/ File Clerk
Marked, tabulated, filed articles and records with the courts and inter-office
Assisted the legal secretaries with the typing of correspondence, memos,subpoenas, scheduling of independent medical exams and paid invoices
Delivered and picked up items from other business establishments
Provided coverage in reception area. Opened, sorted, and distributed incoming mail. Collected, sealed, stamped outgoing mail and packages.
09/2000 - 06/2002
INTERACTIVE RESPONSE TECHNOLGIES - Lauderdale Lakes, FL
Quality Assurance Monitor
Review calls and assess the level of quality provided by determining if program policies/procedures are followed.
Ensure that a seamless link is created between our client and its customers at all times by determining that computer systems are properly utilized to achieve the best and most efficient results.
Conduct individual and team meetings with Associates relative to program performance and progress.
Manage, coach and develop a team to achieve high quality standards and excellent service to customers.
CERTIFICATIONS
Computer Support Services McFATTER TECHNICAL CENTER - Davie, FL
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