Customer Service Representative
Resume:
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chantel
castroExperienced and Professional in the Medical Field
Chantel Castro
abp3d9@r.postjobfree.com
Objective: I am relocating from Abilene, due to my husband's deployment. We now plan to live in Arizona as our permanent residence so Im looking for an opportunity that is long term. I have over 10 years of medical experience with a very flexible skill set. I believe my professionalism and skills would be a great asset to your company. I am currently working as a Medical Assistant. I have always been a fast learner, hard working and a very dependable person that enjoys working with others.I always strive to be a positive person with an outgoing personality. I work well within a team environment and also independent to work with minimal supervision.
Experience:
Dr Eugene Victor Hudman
6200 Antilley Rd, Suite 1200
Abilene, TX. 79606
325-***-**** Manger - David Hall
Medical Assistant
My duties were rooming patients and preparing them to be seen by the doctor. Taking their vital signs and getting medical history. I prepared and positioned them for their exams, set up instrument trays. Assisted during examinations. I am familiar with EKG's, wound care and Injections. I also obtained authorizations and scheduled outpatient procedures, specialist and diagnostic testing.Called in prescriptions to the pharmacy and administering medications as ordered by the doctor. My basic duties were some pulling and filling medical records, answer phones, data entry.
Cardiac Solutions
November 2010 " June 2011
13128 N 94th DR
Peoria, AZ 85381
623-***-**** Brie Ferland- Supervisor
Referral Coordinator
Obtain authorizations for in and outpatient procedures and tests. Gathered patient information to complete the referral process. Familiar with ICD9 and CPT coding. Proficiency at organizing and prioritizing multiple assigned tasks.I work well in a stressful atmosphere and also prioritize in timely fashion to meet STAT requirements. Handled incoming phone calls and completed data entry.
Gentiva / Carecentrix
January 2006 - February 2008
711 E. Missouri Ave
Phoenix, Arizona 85014
Customer Service Representative / Authorization Dept.
Sent out over 80 referrals daily to obtain authorization for patient Home Health Care and Home Medical Equipment to be serviced. Which gave me the opportunity to work with many major insurance companies. Also responsible for working with physicians to obtain patients progress notes, test results or any information needed to complete the referral and authorization process. I work well in a stressful atmosphere and also prioritize in timely fashion to meet STAT requirements. Handled incoming phone calls and completed data entry. Worked with Microsoft Office 2000 and custom programs.
Valley Colon and Rectal Surgeons
October 2002 - May 2005
333 E. Virginia Avenue
Customer Service Representative / Front Office /Surgery Scheduling
Demonstrated proficiency at organizing and prioritizing when scheduling physicians in/out procedures with hospitals and patients. Provided pre-op and followed up with post-op care. Responsible for prepping and sterilizing surgical instruments. Assisted physicians with procedures in a calm and professional manner.
Additional Responsibilities:Checked patients in/outVerified eligibility and benefit coverage.Data entry. Organized and prepared physician's daily patient charts.Handled daily charge ticket entry and completed daily close out and deposit.Traveled to three satellite offices four days a week.Faxed records/ notes/ correspondence/ requests as directed.
Phoenix Baptist Hospital Family Practice
February 2000 - September 2002
2000 W. Bethany Home Rd
Phoenix, Arizona 85015
Customer Service Representative / Front Office
Checked patients in/out. Answered up to eight phone lines. Scheduled and confirmed appointments. Verified eligibility and benefit coverage. Prepared daily patient records. Demonstrated proficiency at organizing and prioritizing multiple assigned tasks for over 27 physicians in a fast-paced environment. Familiar with ICD9 coding and CPT coding. Handled daily charge ticket entry . Handled large amounts of cash, checks, credit card to complete daily close out and deposit. Also performed various administrative duties including filing and data entry.
Additional Responsibilities:Cross trained in medical records, medical billing and referrals.Prepared and completed closing work schedules to maintain efficient work flow for over 27 physicians.Faxed records/ notes/ correspondence/ requests as directed.
Related skills:Understanding of many major insurance coverage, especially AHCCCS.Effectively handles multiple tasks in a fast-paced environment.Professional, Independent, dependable, punctual, experienced, I work with minimal supervision and contribute to a team.
References and letters of recommendation available upon request.
Thank you!
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