Manager General

Michael's InformationLocation: Berea, OHTitle: General ManagerExperience: 12+ yearsWork Types:

Willing to Relocate: YesWilling to Travel: Do not mind travellingCareer Level: ManagerWork Status: U.S. CitizenMember Since: 2009-12-23 Helpful Links

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Ohio

*****@*****.***

Position General Manager

Qualifications - Certified General Manager with IHG and Choice Hotel Brands with HOST certification

- Proven ability to meet and exceed guest, ownership and brand expectations

- Proven ability to complete Capital Projects within both cost and time constraints.

- Ability to develop, implement, delegate and attain goals.

- Sound fiscal management practices maintaining an environment of “Being of Service”

- Ability to Coach and motivate with a team approach creating a high level of service and product.

- Conversion, takeover and start-up experience including construction, pre-sell and executive staff

- Risk Control 360/Workers Compensation certified.

- Proficient with analytical procedures dealing with budgets, financial reporting and marketing plans

- Ability to identify revenue enhancement opportunities and actively participate in sales initiatives

- Union house experience

Employment History General Manager

5/2008-10/2009

Holiday Inn-Hudson/converted to Clarion Inn and Conference Center

Retained to implement operating procedures, cost saving initiatives and improve guest scores in this 239 room, 15,000 square foot banquet and meeting space union hotel. Spearheaded conversion of the hotel.

General Manager

7/2007 - 4/2008

Crowne Plaza Cleveland Airport

Hired to oversee completion of total renovation and open this non branded hotel as a Crowne Plaza. Hired all new management team and associates. Implemented policy and procedure, human resource and fire and safety manuals. Very active in pre opening sales for this previously non branded hotel with 238 rooms and 16,000 square feet of banquet and meeting space. Essentially served as the management company.

General Manager

3/2007-7/2007

Radisson Hotel Sharon

Serving in a task force capacity, was sent to stabilize a much disengaged staff for this 153 room hotel with 10,000 square feet of banquet and meeting space with two restaurants and high energy lounge. We had to assess present management team, make changes and gain the respect of associates. By interviewing one on one and in department meetings, expecting and inspecting, changed the overall atmosphere of the hotel which immediately impacted guest scores and associate scores.

General Manager 1/2002-12/2006

Radisson Cleveland Airport

Hired by the Dow Hotel Company at acquisition of this 139 room corporate hotel. Instrumental in growing corporate base. The top five producing accounts were established by our team and sustained. Attained highest quartile score in Radisson associate satisfaction poll. On DHC takeover team.

General Manager 1997-2001

The Aurora Inn

Pursued and hired back by Richfield Hospitality Services to manage this 70 room boutique resort hotel with swim and tennis club. Located 1 mile from Sea World of Ohio. In F&B, revenues were equivalent to rooms with a fine dining destination restaurant and banquet facility. The hotel was sold and I was retained by Mario's' International to manage the transition.

General Manager 1995-1997

The Harley Hotel Cleveland East

Promoted as General Manager to this 146 room, 8000 square foot of banquet space, corporate hotel. By implementing sales initiatives and yield management was able to double budgeted NOI the first year and attain plan in the second year.

Food and Beverage Director 1993-1995

The Harley Hotel Cleveland Airport West

A 220 room hotel with 15,000 square feet of banquet and meeting space along with extensive offsite daily corporate catering for high profile company. Catering was fine dining as well as theme buffet at times for 1200 people.

Director of Food and Beverage 1990-1993

Sheraton Hopkins Airport Hotel

Promoted to this position ( part of Richfield Hospitality Services) Located directly on airport grounds, this union hotel had 420 rooms with 20,000 square feet of banquet and meeting space with two lounges, one of which we opened, VIP lounge and restaurant. The ability to react to fast changes in house count was always a challenge while ensuring guest satisfaction. Served two presidential candidates.

The Aurora Inn (Aircoa/Richfield Hospitality Services) 1983-1990

- Director of Food and Beverage

- Assistant Food and Beverage Director

- Front Office Manager

- Assistant Front Office Manager

Education: Baldwin Wallace College 1976-1980

Ohio

Bachelor of Arts Degree in Business Administration

Minor in Psychology, baseball and football letterman

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