Customer Service Sales

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ajay

singhTelemarketing, sales, customer service experience

Ajay K. Singh, 401 West Apero Dr. #4, Green Valley, AZ 85614

***********@*****.*** 520-***-****

Highly talented and accomplished Business Administration professional with extensive knowledge and experience: Over 8 years of finance / Accounting experience General knowledge of Accounting regulations and standards Excellent Management and Supervision experience of over 8 years Adept in Financial Analysis and Reporting Vast experience with AP, AR, GL and Budgeting Background in Retail and Corporate sectors Excellent verbal, written and communication skills

Summary of Qualifications

Administrative professional experienced working in fast paced environments demanding strong technical, organizational and interpersonal skills. Exceptional management and leadership ability. Very committed to high level of customer service. Great sales and marketing skills. Confident and very professional in interactions with individuals at all levels. Very detail oriented and resourceful at completing projects; able to work under pressure and multi-task effectively. Capabilities and experiences include:

Management and Supervision Customer Service and Relations Filing and Archiving

Word Processing/ Typing Sales and Telemarketing Mentoring / Training

Book keeping / AR / AP / Payroll Computer skills Project Management

Auditing and Reporting Business and Account Analysis Software skills such as MAS90, ACT PRO, ADP, MS Word, PowerPoint, Excel, Visual Basic, Quicken, Quick books etc.

Highlights of Experience

Management / Supervision Promoted rapidly from a teller to Operations Supervisor to Manager. Oversaw daily operations including Accounts, Sales, Employees, and Transactions etc. Reviewed daily Cash Reports, NSF/OD and budgets reports. Managed, Coached / trained employees at all levels including Fraud Investigators at corporate level. Reviewed and Reported daily and monthly audits.

General Accounting Managed Account Portfolios for AR/ AP purposes. Maintained and managed company GLs and Budgets. Prepared and files Business Taxes. Record keeping of all assets and expenses for Profit and Loss purposes.

Customer Service Managed customer relations and provided exemplary service to all customers. Solved customer problems and issues on a daily basis. Maintained customer confidentiality while inquiring for their needs, and provided the best solution.

Sales / Marketing Exceeded sales goals every year (HELOC up to $650,000.00 plus per quarter, 1st Mort. Loans up to $800,000.00 plus per quarter) Sold products such as CDs, Savings, Checking, IRAs, and Loans etc. Was member of CIRCLE OF EXCELLENCE at Bank of The West during my 1st quarter (exceeded my sales goals by a great margin). Marketing and advertising through use of resources such as Internet, Chamber of Commerce, Business to Business meetings and presentations, etc. Expanded customer base through product and demographic knowledge.

Employment History

United States Air Force (2007- Present) Air Transportation Crew " Biloxi AFB, MS.

Walgreens (2010- Present) Promoted from Customer Service Clerk to Store Team Lead " Green Valley, AZ

BABA Cleaners Inc. (2005 " 2008) " (Family Business) DFW and Euless, TX

Bank of the West (2002- 2005) " Promoted from Personal Financial Officer to Fraud Investigations Manager, Menlo Park and Walnut Creek, CA.

First National Bank of N. California (2001- 2002) Promoted from New Accounts Rep to Branch Manager- San Francisco and Daly City, CA.

Landsystems Landscapes Architects Inc. (2000-2001) AR/ AP rep. " Redwood City, CA.

Washington Mutual Bank (1999-2000) Promoted from a Teller to Operations Manager- Palo Alto and Redwood City, CA.

Education

Business Finance University of South Alabama (2006-2007)

BA Economics / Minor Accounting University of the South Pacific (Fiji Islands)

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