Customer Service Administrative Assistant

ALOJE L BURGE

Email: ********@**************.***

Address:

City: PLEASANTVILLE

State: NJ

Zip: 08232

Country: USA

Phone: 609-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong ability to communicate clearly and effectively to patients and staff.Customer service-oriented Administrative Assistant skilled in greeting patients, scheduling appointments and preparing patient charts.

Educational Background:

High School Dipolma from Worldwide Educational Services International, Newark NJ 1/2001 to 6/1997 (COMPUTER TECHNOLOGY/MEDICAL RECEPTIONIST)

High School Dipolma from RUTGERS UNIVERSITY, Newark NJ 1/2001 to 12/2012

Job History / Details:

Professional Summary

Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong ability to communicate clearly and effectively to patients and staff.Customer service-oriented Administrative Assistant skilled in greeting patients, scheduling appointments and preparing patient charts.

Skill Highlights

Maintains strict confidentiality

Knowledge of HMOs, Medicare and Medical

Medical Manager Software

HIPAA compliance

Patient-focused care

Team player with positive attitude

Exercises good judgment

Strong work ethic

Professional Experience

February 2004 to 12/12/2012 12:00:00 AM

Margate Diagnostic Center Margate, NJ

Front desk representative

Carefully reviewed medical records for accuracy and completion as required by insurance companies.Wrote clear and detailed clinical phone messages for physicians.Directed patient flow during practice hours, minimizing patient wait time.Acquired insurance authorizations for procedures and tests ordered by the attending physician.Scheduled surgeries and procedures in conjunction with Surgical Coordinator.Scheduled patient appointments.Completed registration quickly and cordially for all new patients.Scheduled radiology exams for patients.Resolved and clarified issues with patient medications and collaborated with local pharmacies.Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.Confirmed patient information, collected copays and verified insurance.Posted charges, payments and adjustments.Consistently informed patients of their financial responsibilities prior to services being rendered.Efficiently performed insurance verification and pre-certification and pre-authorization functions.

Education and Training

1997 Worldwide Educational Services International Newark, NJ

COMPUTER TECHNOLOGY/MEDICAL RECEPTIONIST

Health Information Administration coursework

Coursework in Healthcare Management

Coursework in Medical Assisting

RUTGERS UNIVERSITY NEW BRUNSWICK, NJ

COMPUTER SCIENCE

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