Customer Service Representative
Resume:
Confidential User
Email: ********@*****-********.***
Address:
City: Charlotte
State: NC
Zip: 28273
Country: USA
Phone: 704-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Energetic and Enthusiastic Customer Service Professional with over ten years of industry experience and documented track record for results while meeting or exceeding key performance indicators.
Educational Background:
High School Dipolma from Westwood College, IL 1/2001 to 3/2002 (Business Management)
High School Dipolma from Joliet Township High Schools, IL 1/2001 to 12/2012
Job History / Details:
Career Overview
Energetic and Enthusiastic Customer Service Professional with over ten years of industry experience and documented track record for results while meeting or exceeding key performance indicators.
Core Strengths
Strong organizational skills
SAP and MS Office Experience
Top performing associate
Proofreading
Excellent communication skills
8 years call center exp.
Exec. Management Support
10 Key
Work Experience
September 2012 to Current
Aon Hewitt-Randstad Charlotte, Nc
Customer Service Representative
Responsible for health and welfare benefits enrollment
Verified eligibility for participants and explained plan rprovisions
Set up payroll deductions and processed manual payments
Worked with external providers to resolve eligibility issues
September 2007 to February 2011
British Petroleum Naperville, IL
Customer Service Professional
Facilitated 3.5 million in sales of corporate owned stations.
Responsible for end to end processes from drafting legal agreements to coordinating site closing for 50 sites daily with no supervision.
Received checks and processed financial entries in SAP.
Acted as a liaison between internal and external customers to resolve escalated issues.
Recognized for delivering consistent results and customer satisfaction.
February 2004 to June 2007
Sharp Electronics Corporation Romeoville, IL
Corporate Reimbursement Specialist
Responsible for processing product reimbursements for defective products in a technical repair call center.
Designed and developed software program to track and record status of active claims still in use today.
Established several cost saving initiatives by identifying and following up on suspected fraud.
October 2001 to January 2004
University of Chicago Hospitals Chicago, IL
Customer Service Representative
Designed and developed training manual for new employees.
Responsible for overhead code calls and group paging for one of the nations busiest hospitals.
Managed over 26 emergency answering services.
September 1999 to October 2001
Sprint Bolingbrook, IL
Customer Service Representative
Established and maintained corporate wireless accounts.
Researched and resolved escalated billing and service related Issues.
Received on average 65-80 inbound calls daily.
Educational Background
2005 Westwood College Dupage, Il
Associate of Arts Business Management
1993 Joliet Township High Schools Joliet, IL
Diploma
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