Customer Service Human Resources

Dana Welch

Email: ********@*********.***

Address:

City: Longmont

State: CO

Zip: 80501

Country: USA

Phone: 303-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Human resources professional who effectively manages project tasks requiring interaction with multiple departments. Resolves employee issues in a professional manner.

Educational Background:

High School Dipolma from Mesa Community College, Mesa AZ 1/2001 to 7/1992 (Business Management and Supervision, Continuing Education Semester Courses)

High School Dipolma from Mesa State (Montrose Campus), Mesa AZ 1/2001 to 12/2012

Job History / Details:

Summary

Human resources professional who effectively manages project tasks requiring interaction with multiple departments. Resolves employee issues in a professional manner.

Highlights

Accounting

Customer service-oriented

Organized

Human resource laws knowledge

Payroll

Administrative support specialist

Experience

October 2010 to September 2012

Sky-Lin Farms Oil Field Services, LLC Keithville, LA

Human Resource Coordinator, Accounts Payable

Managed daily office operations and maintenance of equipment.Processed payroll, electronic deposits and employee pay adjustments.Researched and resolved collections and billing disputes with tact and efficiency.Renegotiated payment terms with dozens of suppliers.Coordinated approval processes of all accounts payable invoices.Researched and resolved billing and invoice problems. Explained human resources policies and procedures to all employees.Answered employee questions during the entrance and exit interview processes.Managed over [100 ] personnel files according to policy and federal and state law and regulations.paychecks to vendors and suppliers on a bi-weekly basis.Managed communication regarding employee orientation and open enrollment for benefits.Designed new employee packages and sent them via mail and e-mail.Organized employee schedules, department phone lists and business card orders.

October 2008 to October 2010

Longmont Times Call Longmont, Co

Accounts Receivable, Customer Service Specialist

Verified details of transactions, including funds received and total account balances.Coded the general ledger and processed vendor invoice payments.Conducted month-end balance sheet reviews and reconciled any variances.Guaranteed positive customer experiences and resolved all customer complaints.Took orders in person and over the phone to generate additional revenue for classified advertising.

March 2004 to October 2007

Hajek Chevrolet Longmont, Co

Warranty Administrator

Developed and managed warranty resolution process.Served as a liaison between company president and clients regarding client accounts and new business.Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.

February 2003 to March 2004

Fisher Chevrolet Boulder, CO

Billing Clerk

Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Verified and logged in deadlines for responding to daily inquiries.Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution.

Education

Mesa Community College Mesa, AZ

Non credit semester courses Business Management and Supervision

Coursework in Business, Economics and Organizational Development

Mesa State (Montrose Campus) Montrose, CO

Semester Courses Basic Accounting and Bookkeeping, Computers

Emphasis in Bookkeeping and Accounting

MS Office, Quick Books

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