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Customer Service Manager

Location:
New Bern, NC
Posted:
December 12, 2012

Contact this candidate

Resume:

Kelli Cole

Email: abp37k@r.postjobfree.com

Address:

City: New Bern

State: NC

Zip: 28562

Country: USA

Phone: 252-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer Service manager with 15 years of managerial experience. Extensive involvement delivering innovative solutions at the local and regional level. Practical understanding of business needs. Areas of expertise include employee relations, training, payroll and conflict management.

Educational Background:

High School Dipolma from Morgan County High School, Madison GA 1/2001 to 6/1996 (General Education)

Job History / Details:

Summary

High-performing, proactive and resourceful administrative professional with 15 years experience working with a diverse client base and delivering results.

Highlights

Expert in Microsoft Office Professional Suite

Supervision and training

Deadline-oriented

Cross-functional team management

Calm under pressure

Inventory control

Policy/program development

Computer-savvy

Exceptional organizational skills

Self-starter

Creative problem solver

Staff development

Schedule management

Compensation/benefits administration

Sound judgment

Travel administration

Chronology

December 2009 to October 2012

United States Marine Corps MCAS Cherry Point, North Carolina

Chief Administrative Officer

June 2007 to December 2009

United States Marine Corps Camp Lejeune, North Carolina

Chief Administrative Officer

December 2006 to June 2007

United States Marine Corps Gahanna, Ohio

Test Administrator

December 2005 to December 2006

United States Marine Corps Gahanna, Ohio

Chief Travel Coordinator

July 2002 to December 2005

United States Marine Corps Fort Worth, Texas

Assistant Administrative Chief Officer

October 1999 to July 2002

United States Marine Corps Camp Lejeune, North Carolina

Travel Order Writing Specialist

April 1997 to October 1999

United States Marine Corps Okinawa, Japan

Legal Administrative Clerk

Education

2013 Park University Parkville, MO

Bachelor of Science Social Psychology

Expected Graduation: August 2013

Coursework in Effects of Domestic Violence

Affiliations

Awarded Craven County Service Member of the Quarter, for the second quarter of 2010 for outstanding community service and volunteer work.

Elected as Secretary for Operation Care Afghanistan (Mar 2011-Nov 2011).

Candidate Resume - Delsang W St. A Lee, FPC

Contact Information -

Email: abp37k@r.postjobfree.com

Address:

City: Snellville

State: GA

Zip: 30039

Country: USA

Phone: 480-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Human resources professional who effectively manages project tasks requiring interaction with multiple departments. Resolves employee issues in a professional manner.

Educational Background:

High School Dipolma from Kingston College,JA, Kingston NY 1/2001 to 6/1988 (Business Administration)

Job History / Details:

Summary

Human resources professional who effectively manages project tasks requiring interaction with multiple departments. Resolves employee issues in a professional manner.

Highlights

I have satisfactorily and successfully completed course in Banking, Payroll and Customer Service.

Excellent Verbal Skills

Excellent Writing Skills

Exceptional Communication Skills

Excellent Customer Service Skills

Excellent Team Player

Extremely Organized

I have satisfactorily and successfully completed course in Banking, Payroll and Customer Service.

Excellent Working with deadlines

Excellent Self-Motivator

Desire for detail/accuracy

Works very well with deadlines

Accomplishments

Fundamental Payroll Certification from the National Payroll Association in 1999

Completed ADP's Payroll for Windows in 1998

Completion of Quicken Accounting/Payroll : Quick Books etc.

Experience

September 2011 to November 2012

Amazon.com Phoenix, AZ

Problem Solver

Resolve issues preventing successful receipt of all product intended to be added to inventory

Occasional Receiving of Products

Occasional Stowing of products until online orders are processed

Other assignments as directed

April 2010 to August 2011

Wal-Mart Stores Inc. Chandler, Arizona

Electronic Sales Associate

Advising customers of technical issues in regards to various products so they are able to make informed decision about their purchases

Inform and explain features of new products

Assisting in locating the best products and prices for customers

Process all customer purchases using all possible transaction payment methods

July 2000 to December 2009

Apollo Group Inc. Phoenix, Arizona

Faculty Payroll Coordinator/Staff Payroll Coordinator

Coordinate, Process and Analyze Payroll Information, Time Cards. Maintaining/Updating of Tax Information, Sick and Vacation Balances,

Calculation of Retro-Active, Final Pay and Late New Hire Pay

Generating various auditing reports for employees and Faculty members in our subsidiaries throughout the Unites States and Puerto Rico

Providing extensive Customer Service to both Employees and Faculty members on various miscellaneous payroll related topics and issues.

February 2000 to June 2000

Better Way Investments, Inc Tempe, AZ

General Manager/Payroll Manager

Overseeing general operations of Company (namely Sales and Customer Service.

Compiled, Organized and Processed employee information to meet payroll deadline on a weekly basis.

March 1998 to February 2000

DMP Enterprises Inc. Tempe, Arizona

General Manager/Payroll Manager

Overseeing general operations of Company (namely Sales and Customer Service.

Compiled, Organized and Processed employee information to Payroll deadline on a weekly basis.

Generated weekly Earnings Statements

Cross-checked accuracy of Wages, taxes from back up documents.

Distributed/Shipped Earning Statements/Cheques to employees in a timely manner.

Ascertained, maintained and Verified employee's data.

Education

1988 Kingston College,JA Kingston, Kingston

High School Diploma Business Administration

Completed required curriculum in:

Principles Of Business

Accounting

Typewriting

English Language

English Literature

Mathematics

Geography

Affiliations

Member of American Payroll Association [now in-active]



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