Customer Service Manager
Resume:
Kelli Cole
Email: ********@***********.***
Address:
City: New Bern
State: NC
Zip: 28562
Country: USA
Phone: 252-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Customer Service manager with 15 years of managerial experience. Extensive involvement delivering innovative solutions at the local and regional level. Practical understanding of business needs. Areas of expertise include employee relations, training, payroll and conflict management.
Educational Background:
High School Dipolma from Morgan County High School, Madison GA 1/2001 to 6/1996 (General Education)
Job History / Details:
Summary
High-performing, proactive and resourceful administrative professional with 15 years experience working with a diverse client base and delivering results.
Highlights
Expert in Microsoft Office Professional Suite
Supervision and training
Deadline-oriented
Cross-functional team management
Calm under pressure
Inventory control
Policy/program development
Computer-savvy
Exceptional organizational skills
Self-starter
Creative problem solver
Staff development
Schedule management
Compensation/benefits administration
Sound judgment
Travel administration
Chronology
December 2009 to October 2012
United States Marine Corps MCAS Cherry Point, North Carolina
Chief Administrative Officer
June 2007 to December 2009
United States Marine Corps Camp Lejeune, North Carolina
Chief Administrative Officer
December 2006 to June 2007
United States Marine Corps Gahanna, Ohio
Test Administrator
December 2005 to December 2006
United States Marine Corps Gahanna, Ohio
Chief Travel Coordinator
July 2002 to December 2005
United States Marine Corps Fort Worth, Texas
Assistant Administrative Chief Officer
October 1999 to July 2002
United States Marine Corps Camp Lejeune, North Carolina
Travel Order Writing Specialist
April 1997 to October 1999
United States Marine Corps Okinawa, Japan
Legal Administrative Clerk
Education
2013 Park University Parkville, MO
Bachelor of Science Social Psychology
Expected Graduation: August 2013
Coursework in Effects of Domestic Violence
Affiliations
Awarded Craven County Service Member of the Quarter, for the second quarter of 2010 for outstanding community service and volunteer work.
Elected as Secretary for Operation Care Afghanistan (Mar 2011-Nov 2011).
Candidate Resume - Delsang W St. A Lee, FPC
Contact Information -
Email: ********@*********.***
Address:
City: Snellville
State: GA
Zip: 30039
Country: USA
Phone: 480-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Human resources professional who effectively manages project tasks requiring interaction with multiple departments. Resolves employee issues in a professional manner.
Educational Background:
High School Dipolma from Kingston College,JA, Kingston NY 1/2001 to 6/1988 (Business Administration)
Job History / Details:
Summary
Human resources professional who effectively manages project tasks requiring interaction with multiple departments. Resolves employee issues in a professional manner.
Highlights
I have satisfactorily and successfully completed course in Banking, Payroll and Customer Service.
Excellent Verbal Skills
Excellent Writing Skills
Exceptional Communication Skills
Excellent Customer Service Skills
Excellent Team Player
Extremely Organized
I have satisfactorily and successfully completed course in Banking, Payroll and Customer Service.
Excellent Working with deadlines
Excellent Self-Motivator
Desire for detail/accuracy
Works very well with deadlines
Accomplishments
Fundamental Payroll Certification from the National Payroll Association in 1999
Completed ADP's Payroll for Windows in 1998
Completion of Quicken Accounting/Payroll : Quick Books etc.
Experience
September 2011 to November 2012
Amazon.com Phoenix, AZ
Problem Solver
Resolve issues preventing successful receipt of all product intended to be added to inventory
Occasional Receiving of Products
Occasional Stowing of products until online orders are processed
Other assignments as directed
April 2010 to August 2011
Wal-Mart Stores Inc. Chandler, Arizona
Electronic Sales Associate
Advising customers of technical issues in regards to various products so they are able to make informed decision about their purchases
Inform and explain features of new products
Assisting in locating the best products and prices for customers
Process all customer purchases using all possible transaction payment methods
July 2000 to December 2009
Apollo Group Inc. Phoenix, Arizona
Faculty Payroll Coordinator/Staff Payroll Coordinator
Coordinate, Process and Analyze Payroll Information, Time Cards. Maintaining/Updating of Tax Information, Sick and Vacation Balances,
Calculation of Retro-Active, Final Pay and Late New Hire Pay
Generating various auditing reports for employees and Faculty members in our subsidiaries throughout the Unites States and Puerto Rico
Providing extensive Customer Service to both Employees and Faculty members on various miscellaneous payroll related topics and issues.
February 2000 to June 2000
Better Way Investments, Inc Tempe, AZ
General Manager/Payroll Manager
Overseeing general operations of Company (namely Sales and Customer Service.
Compiled, Organized and Processed employee information to meet payroll deadline on a weekly basis.
March 1998 to February 2000
DMP Enterprises Inc. Tempe, Arizona
General Manager/Payroll Manager
Overseeing general operations of Company (namely Sales and Customer Service.
Compiled, Organized and Processed employee information to Payroll deadline on a weekly basis.
Generated weekly Earnings Statements
Cross-checked accuracy of Wages, taxes from back up documents.
Distributed/Shipped Earning Statements/Cheques to employees in a timely manner.
Ascertained, maintained and Verified employee's data.
Education
1988 Kingston College,JA Kingston, Kingston
High School Diploma Business Administration
Completed required curriculum in:
Principles Of Business
Accounting
Typewriting
English Language
English Literature
Mathematics
Geography
Affiliations
Member of American Payroll Association [now in-active]
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