Customer Service Sales
Resume:
Title:Account Executive
*******@***.***
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NAME:,
ADDRESS:
ADDRESS2:
CITY:
STATE: CA
ZIP:
CANDIDATE ID: 2864039
US CITIZENSHIP:
EDUCATION:
EXPERIENCE: 0
WILL RELOCATE: No -
JOB WANTED:
RATE NEEDED:
TELEPHONE: 714-***-****
EMAIL: *******@***.***
HOMEPAGE:
HOTTEST SKILLS: sale, lien, tax, growth, budget, profit, payroll, profit, profitability,
communication, negotiation, presentation, product, strategic, accounting, expenditure,
market, marketing, quota, lease
REVISION: 08-SEP-02
RESUME:
16863 RIC DIZON
Buena Park, CA 90620 714-***-**** *******@***.*** RIC DIZON
A Presentation
Of
Professional Credentials
Confidentiality Requested, Please
6442 Pheasant Drive
Buena Park, CA 90620
*******@***.***
RIC DIZON
Professional Objective & Profile
High-caliber Account Executive who is an achievement- and goal- oriented
business professional with more than 8 years of experience which include
building and leading integrated sales and marketing operations for major
information service companies.
Excellent experience in all facets of sales, account management and business
development. Skilled in client relations and executive liaison. Consistently
successful in positioning Information Technology and Finance as a critical
business partner, supportive of and responsive to the needs of large and
diverse software and information service tools.
Desire a business arrangement in sales that will provide a challenging
opportunity to significantly contribute to a company's efficiency,
organization,growth and profitability.
Summary of Qualifications & Talent
Track Record of Success:
Background exemplifies a successful track record of career accomplishments
with 8 years of professional experience encompassing sales, account
management,
project management and accounting. Consistently advanced to positions of
higher responsibility and authority through outstanding job performance.
Sales and Customer Service Accomplishments:
Ranked #2 in 1998 among Account Executives in the Nation
Achieved a 1360% of sales quota in December 1998. Way to close the year!
Achieved in 1999 102% of 12-month sales quota.
Maintain 90% customer retention.
Nominated 3 times for Outstanding Performance in Customer Service, 1997
Account Management:
Responsible for managing new and existing business development and strategic
planning to maximize growth and profitability. Establish growth plans for
individual accounts and managed account calls, presentations and negotiations.
Client Relations:
Extremely talented in establishing and maintaining superb client relations as
a result of effective communication skills. Proven track record of making
sound decisions in all areas of client relations.
Employee Relations and Leadership:
Style exhibits maturity, high energy, sensitivity and teamwork with the
ability to relate to a wide variety of people and all levels of management and
personnel. Motivator to others with ability to guide associates to achieve
their maximum potential. Encourage and support a teamlike work environment,
which increases employee moral, efficiency and productivity.
Advanced Education and Training:
Cypress Community College,
Cypress, California
California State University,
Fullerton (Pursuant transfer)
Area of Concentration: Marketing
University of Phoenix,
La Mirada, California
Area of Concentration: Business Management,
GPA 3.44
.
MILLER-HEIMEN LARGE ACCOUNT MANAGEMENT,
Gardena, California 1999
TOPUS SALES COMMUNICATIONS, 1998-1999
MILLER-HEIMEN STRATEGIC AND CONCEPTUAL SELLING,
Minneapolis, Minnesota, 1998
CERIDIAN SALES TRAINING,
Minneapolis, Minnesota, 1998
ZENGER-MILLER FRONTLINE LEADERSHIP,
Fountain Valley, California, 1997
Professional Experience
SPECTRUM HUMAN RESOURCE SYSTEMS CORPORATION
Denver, Colorado 2000 to Present
CERIDIAN CORPORATION
Gardena, California 1995 to 2000
Company History: Began working for Systems Tax Service as a Major Account
Service Representative in 1995. In 1995, Ceridian Corporation acquired
Systems Tax Service. Continued working for Ceridian Corporation under
Ceridian
Tax Service as a Major Account Service Representative, and as a Project
Manager.
In 1998, I accepted a position and continue to work as an Account Executive
for
Ceridian Employer Services. A brief synopsis of responsibilities and
positions
is highlighted below.
Account Executive
CERIDIAN EMPLOYER SERVICES
1998 to Present
Sales Management: Responsible for selling workforce management technology,
which involves selling human resource, payroll, tax filing and automated time
and attendance software and services. Cross-sell e-commerce and WEB
technology
to existing clients. Manage business development and strategic planning to
maximize growth and profitability. Successfully took over neglected account
base and managed an increase of 15% in sales for district office
Business Development & Growth - Account Management: Manage all aspects of
high-revenue accounts in Southern California. Established growth plans for
major account, Alpha Therapeutic Corporation, and grew the business 40% in six
months. Personally managed account calls, presentations, and negotiations.
Client Relation & Customer Service: Held full responsibility for the
development and nurturance of client relationships utilizing effective,
consistent and follow-up planning meetings. Provided excellent service by
assisting them with budgets, and effectively responding to requests, inquires,
suggestions, and/or concerns. Implement creative problem-solving techniques
to
resolve issues.
Project Manager
CERIDIAN TAX SERVICE
1997 to 1998
Project Planning: Conceptualized, designed and initiated business plans and
activities to promote services for corporate and division executives.
Activities included spearheading to develop, coordinate and administer a data
warehouse project involving 40+ district offices.
Trouble Shooter: Assisted internal clients in developing strategies for
company projects. Researched and identified problems within internal
projects/or customer service and implemented creative problem-solving
techniques
to resolve issues.
Budget Analysis & Management: Analyze project budget variances and initiated
appropriate strategies to more aggressively control expenditures related to
enhance core business.
Employee Relations: Empower peers to think and work independently and as team
member. Encouraged and support teamlike work environment, which increased
employee efficiency and productivity.
Major Account Service Representative
CERIDIAN TAX SERVICE
1995 to 1997
Account Management: Responsible for managing Fortune 1000 payroll tax
liabilities to federal, state and local tax agencies. Established plans for
individual accounts and personally managed accounts calls. In addition,
identified, qualified and cross-sell payroll tax products and services.
Client Relations: Consistently establish and maintain an exemplary network of
business associates as a result of extensive interaction and strong
communication skills.
Customer Service: Provide excellent service to customers by attention to
detail and thoroughly following up on all sales by Sales Representatives and
Account Executives. Effectively respond to clients requests, inquiries,
suggestions,and/or concerns related to their payroll tax concerns. As the
result,nominated three times in excellence in customer service.
Staff Accountant
National Healthtech Corporation
1991 to 1994
(Division of Affiliated Computer Services)
Accounting & Budget Management: Developed and administered annual budget for
subsidiary, Integrated Health Services, of National Healthtech Corporation.
Analyzed budget variances and initiated strategies to control expenditures.
Research, prepare and interpret profitability schedule to Sales/Operations for
contract negotiations and agreements. Full responsibility for P&L.
Troubleshooter: Skilled in researching, investigating and identifying
problems within consulting expenditures and client relations.
Computer Operations: Utilized special customized accounting software to track
general ledger activity and create consolidated P&L/Balance Sheet reporting.
Single person responsible for consolidating 4 companies and updating
management reporting tools.
References Available Upon Request
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