Manager Customer Service

Confidential User

Email: ********@*****-*******.***

Address:

City: East Haven

State: CT

Zip: 06512

Country: USA

Phone: 203-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dynamic, results-focused full life cycle recruiting professional with commitment to client service and creative recruitment. Proven track record of success; locating, identifying and closing top candidate talent, with a special emphasis on hard to fill positions. Build and maintain candidate relationships to ensure a consistent talent pipeline. Ability to self-manage multiple positions by sourcing, screening, qualifying, coordinating interviews, negotiating and closing candidates.

Educational Background:

High School Dipolma from SYRACUSE UNIVERSITY, Syracuse NY 1/2001 to 8/2000 (Information Management Technology)

Job History / Details:

Key Skills

Full-Cycle Hiring Process

Candidate Sourcing/Screening

Interviewing and Candidate Assessment

Database/ATS/CRM

Relationship Management

Excellent Communicator

Networking

Advanced Recruiting Techniques

Project and Process Management

Extensive Knowledge of Social Recruiting

Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)

Summary

Dynamic, results-focused full life cycle recruiting professional with commitment to client service and creative recruitment. Proven track record of success; locating, identifying and closing top candidate talent, with a special emphasis on hard to fill positions. Build and maintain candidate relationships to ensure a consistent talent pipeline. Ability to self-manage multiple positions by sourcing, screening, qualifying, coordinating interviews, negotiating and closing candidates.

Experience

March 2012 to Current

O'Neill Consulting Group Wakefield, RI

Consultant

Develop high-caliber resources and tools to support clients with all aspects of the hiring process from recruiting through interviewing and on-boarding.

Consult with clients on a weekly basis to provide updates, address specific challenges and devise action plans for moving forward with each search.

Utilize interpersonal and relationship-building skills to cultivate strong candidate relationships that are based on trust, communication and unwaveringly high levels of customer service.

Supported employee relocation and integration by helping new hires establish housing, schooling and registration.

Conduct thorough organizational assessments in order to develop a robust recruitment plan to support the screening and assessment of candidates.

December 2010 to March 2012

Generation UCAN Woodbridge, CT

Sports Advisory Board Member

Primarily focused on the business development of all sports and regions.

Defined our football go-to-market strategy while working closely with the sales team to identify leads and follow through with closing sales.

Responsible for formulating online strategies to identify potential revenue generating campaigns, while tracking the overall performance of these programs.

Served as the Athlete Relations Manager for football, ensuring the company maintains a good brand relationship with all football programs and athletes.

January 2008 to December 2010

Humphrey's East New Haven, CT

Operations Manager

Plan and direct media strategies including consumer research, press releases, speaking points, merchandising, positioning and brand image.

Managed all phases of recruitment, including defining hiring management needs and posting available positions.

Developed creative recruiting strategies that met anticipated staffing needs.

Supervising personnel, setting workload, delegating responsibility while establishing and upholding performance standards.

Manages all aspects of the purchase order systems Established supply standards, approval of purchase requisitions, selection and qualification of vendors.

April 2007 to January 2008

Visual Technologies, Inc Hartford, CT

Sr. Recruiter/Relationship Manager

Interface with all levels of management and driving all aspects of the recruiting process.

Formulate through research and benchmarking competitive compensation package recommendations to hiring authorities.

Key point of reference to all executive and management level staff, as well as internal HR department regarding any and all questions, issues, recommendations, processes, and solutions involved in the recruiting/staffing function.

December 2005 to December 2006

Daley and Associates LLC Boston, MA

Executive Search Consultant

Responsible for recruiting professionals ranging from the staff level through senior management.

Maintained powerful relationships with the Division Heads, Department Managers and HR Generalists.

Negotiated offers and closed hires.

February 2005 to December 2005

Contract Recruiter

H.L. Yoh Services LLC Burlington, MA

IntePros Consulting Waltham, MA

Hudson Highland Group Framingham, MA

October 2003 to February 2005

Vedior North America ClinicalOne/AccountPros Boston, MA

Executive Search Associate

Responsible for sourcing, screening, interviewing and maintaining an inventory of qualified candidates for accounting and finance placement.

Maintained professional relationships with clients to ensure quality candidate flow.

Establish a network that provides outstanding service to clients.

Developed a thorough understanding of each manager's critical staffing objectives.

Executed and surpass sales and recruitment plan utilizing all tools at my disposal.

Negotiated contracts, rates structures and service level agreements.

June 2001 to October 2003

Professional European Football Player

Chrysler Vienna Vikings - Vienna, Austria 11/02-10/03

Aselco Executive Dolphins - Ancona, Italy 12/0110/02

Kiel Baltic Hurricanes - Kiel, Germany 06/01-11/01

Education

2000 SYRACUSE UNIVERSITY Syracuse, NY

Bachelor of Science Information Management Technology

Accomplishments

Four Year Letter Winner for Syracuse University Football Team

1999 Syracuse University Athletic Director's Honor Roll

1997 Walter Camp Connecticut Player of the Year

Syracuse University Career Services Mentor

Professional Affiliations

Connecticut Syracuse Alumni Association Board Member

Former Chairman of Career Services for the Greater Boston Syracuse Alumni Association

Former (NABA) National Association of Black Accountants: Boston Chapter Membership Co-Chairman

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