Customer Service High School

Chris Cocking

Email: ********@**********.***

Address:

City: Summerville

State: SC

Zip: 29483

Country: USA

Phone: 843-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

High-energy associate successful in building and motivating dynamic teams. Cultivates a company culture in which members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.Results-focused associate offering twenty years of progressive leadership experience. Manufacturing department manager driven to cut company costs and boost company revenue through innovative management techniques. Organized and diligent, with excellent written, oral and interpersonal communication skills. Remains calm and poised even in high-pressure situations. Second-level manager with twenty years of managerial experience. Strong strategic-planning and people-management skills,with proven ability to turn around under-performing programs to create highly profitable programs through training and development.

Educational Background:

High School Dipolma from University of Phoenix, Phoenix AZ 1/2001 to 1/2011 (Business degree)

High School Dipolma from Lanier Technical College, Phoenix AZ 1/2001 to 12/2012

High School Dipolma from University of Phoenix, Phoenix AZ 1/2001 to 12/2012

High School Dipolma from Texas State College, Phoenix AZ 1/2001 to 12/2012

High School Dipolma from University of Connecticut, Phoenix AZ 1/2001 to 12/2012

High School Dipolma from United States Army, Phoenix AZ 1/2001 to 12/2012

Job History / Details:

Professional Summary

High-energy associate successful in building and motivating dynamic teams. Cultivates a company culture in which members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.Results-focused associate offering twenty years of progressive leadership experience. Manufacturing department manager driven to cut company costs and boost company revenue through innovative management techniques. Organized and diligent, with excellent written, oral and interpersonal communication skills. Remains calm and poised even in high-pressure situations. Second-level manager with twenty years of managerial experience. Strong strategic-planning and people-management skills,with proven ability to turn around under-performing programs to create highly profitable programs through training and development.

Licenses

Certified power equipment operator

Skill Highlights

Operations management

Staff development

Inventory control

Change management

Cross-functional team management

Staff training

Supervision and training

Sound judgment

Computer-savvy

Calm under pressure

Complex problem solving

Professional Experience

January 2009 to December 2012

Tencate Pendergrass, Ga.

Manufacturing Group Leader

Lead team members in the area of housekeeping, safety, product quality and machine efficiencies. Had primary responsibility for production and maintenance of designated production equipment. Held daily safety meeting with team members. Worked with members of the quality department to ensure finished goods met expected quality specifications. Held weekly and monthly team meetings with members of our team to discuss the overall performance of the team. Developed action plans with team members to improve any performance issues.

June 2005 to January 2010

Steak-Out Restaurant Greenville, South Carolina

Owner/operator

Directed full scope of daily operations for a meal delivery franchise. Duties included scheduling labor, managing inventory, training members of the staff, customer service, accounting and regulatory compliance. Boosted revenue from $250,000 to $ 350,000 by improving customer service and reducing food and labor costs. Effectively managed twenty-five hourly associates and three supervisors by leading daily safety, quality and performance meetings, conducting training and instilling accountability. Implemented a team-based work system that increased customer service ratings, equipment efficiency, and reduced waste.

March 2000 to March 2005

Springs Industries Hartwell, Georgia

Fabrication Department Manager

Responsible for overseeing a three shift operation, scheduling production equipment, hold daily quality meetings, reviewing preventive maintenance schedules for production equipment, managing raw material and finished goods inventory, and overseeing department budget. Developed and implemented a team-based work system that reduced labor costs and improved machine efficiencies. Instrumental in leading the department to attain the highest safety record, produce the highest level of product quality, and deliver the lowest manufacturing costs in the industry.

Education and Training

2012 Lanier Technical College Oakwood, Georgia

Certificate Safety Observation program

Attended safety training observation program (STOP) for supervisors.

2012 Lanier Technical College Oakwood, Georgia

Certificate Leadership Development

Attended five week management and leadership course.

2011 University of Phoenix on-line,

Associate of Arts Business

Attended University of Phoenix on-line program to obtain my business degree. Finished the program with a 3.47 GPA

1998 Texas State College Waco, Texas

Certificate Philosophy for Total Quality Control

Attended Texas State College (40 hrs.) the focus was on total quality management and customer satisfaction.

1996 University of Connecticut Campus, Connecticut

Certificate Statistical Quality Control

Attended the University of Connecticut (80hrs.) Learning to apply statistics to the manufacturing process.

1977 United States Army Fort Carson, Colorado

Certificate Military Police

Served in the United States Army as a Military Policeman. (Honorable Discharge)

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