Project Manager Management

From: Omar F. Malik

Seeking Position: Software Development Manager

Job Reference No.:

City: Toronto

Country: Canada

Telephone (Day): 416-***-****

Telephone (Eve):

Special Instr.: Please call me in the evenings

October 27, 2004

Human Resource Manager

IT Job Man

Markham, Toronto

Re: Software Development Manager

Dear Hiring Manager

:

I was very interested to read your requirements for Software Development Manager on www.candaIT.com dated October 27, 2004.

I am seeking an opportunity as this, and I am confident that my experience and the requirements advertised absolutely match one another. Please find herewith attached my resume for your assessment.

I feel pleasure in introducing myself a dedicated and result oriented Software Development Manager/Project Manager with 8 years of experience in the IT Infrastructure Service Management and Implementation of turnkey projects for the IT, manufacturing, and distribution industries. Having thorough knowledge in software engineering, SDLC methodologies, PMI PMBOK guidelines, and software quality management, I have successfully managed and delivered multiple projects with an overall success rate of 70%. Being a people person I enjoy working with staff, cross-functional teams and professionals. I am creative, and innovative facilitator and proud of my determination, analytical abilities and problem solving skills. These skills combine to give me a unique ability to solve problems and implement the solutions for a wide variety of customers. My last job was working for an IC&T company where I successfully achieved the following:

- Captured new markets internationally (Japan & EU) with eCommerce and ERP projects worth USD 0.9 million. Achieved 180% growth rate for the company

- Achieved 60% productivity gains for the management and implementation of projects on time and within budgets

- Reengineered and implemented Quality management processes as per ISO 9001:2000 guidelines in a record period of 4 months saving 20% operational costs

Let me highlight broadly the areas where I believe I am exceptionally qualified to fulfill the requirements of this position:

- 7 years of Project Management experience with extensive project planning, infrastructure development knowledge management, budgeting, resource management and EVM.

- 3 years of successful experience in the implementation and audit of ISO 9001:2000 Quality Management Systems in IT. Established Project Management Office (PMO) with well laid goals/ objectives, SOPs, teaming structures and inter departmental responsibilities. Published project/s status reports (both written and graphic), for management, internal and external customers. On completion of projects, post mortem reports were published for insights and risk prevention for future ICT projects

- Established an effective performance based Monitoring and Tracking System to gauge work per resource, and a comprehensive online communication system for inter-team project information sharing followed by an automatic project report to clients

-

Established an intelligent Online project portal (hosting server) where all the deliverables were hosted along with contract, payment schedule, scope, and deliverables. Change Management, customer complaints, trouble tickets, customer feedback and approval. The system automatically disseminated project related information to all project stakeholders and customers

If you are seeking a dedicated Software Development Manager/Project Manager with Application Development, IT Project Managementand Knowledge Management experience coupled with Business Management and software quality management experience, then please consider what I have to offer. I would be more than happy to have a meeting with you to establish if we can initiate a mutually beneficial interest.

Thank you for your attention and I look forward to meeting with you soon.

Yours Sincerely

Omar Malik

Encl:

Resume

OMAR MALIK

1705-3300 DON MILLS ROAD

NORTH YORK, TORONTO M2J 4X7

ONTARIO

TEL: 941*-***-****

EMAIL:*************@*****.**

VISIONARY ICT PROJECT MANAGER/SOFTWARE DEVELOPMENT MANAGER

~ Project Management ~ ICT Consulting ~ New Business Development ~ ISO 9001:2000 ~~ People Management ~

A result oriented and focused leader with 8 years of dedicated global experience in ICT Project Management, New BusinessDevelopment and Quality Management Systems. Expert in full

cycle project planning and implementation with the ability to balance customer and management expectations. Motivational leader,communicator, capable of building cohesion and project

engagement across all levels of staff, management and customers

Driving process improvements at all levels with forward thinking, strategic attitude to surpass expectations and goals. Polished interpersonal and rapport-building skills to

significantly enhance growth, profits and return on investment

Areas of Strength & Expertise

- Strategic planning

- Quality management

- Consultancy

- Change management

- Operational management

- Conflict resolution

- Account retention

- Report writing

- Application development

- New business development

- Business process reengineering

PROFESSIONAL EXPERIENCE

Chief Operating Officer

2003 - 2004eSolutions Pakistan (Pvt) Ltd

.

Key advisor to the management on strategic planning and direction related to technology products, productivity and new markets. Responsible to lead cross-functional teams of 70

professionals. Continually research and apply technology trends to ensure an efficient state of the art operation and offer clients quality products and services

Accomplishments

* Captured new markets internationally (Japan & EU) with eCommerce and ERP projects worth USD 0.9 million. Achieved 180% growth rate for the company

* Achieved 60% productivity gains for development and implementation of projects on time and within budgets

* Reengineered and implemented Quality management processes as per ISO 9001:2000 guidelines in a record period of 4 months saving 20% operational costs

* Increased efficiency and control over projects by in-house developing a project tracking and monitoring tool to gauge the health of ongoing projects

* Selected middle managers, and other executive staff; delegated necessary authority, created optimum working conditions and fostered coordination and collaboration

Key projects at eSolutions:

Project Description

- Pak Army - USD 500,000/-, Oracle based decision support tool for rapid decision-making and research. Activities included customer relationship, project presentations/ briefings,

contract compliance, facilitation, project team formulation, supervising development & implementation

- Papera ERP- USD 300,000/-, ERP product developed in VB.Net. Negotiated and assessed SW requirements, account development, negotiations, contract formulation and compliance,

project planning, management and control

- Project Tracking Software- Developed an in-house a project tracking and monitoring tool to gauge the health of ongoing projects and releasing project post mortem analysis

Program Manager

1998 -2003Gulfnet Pakistan (Pvt) Ltd

.

Drove new technologies, introduced new projects, supervised and trained staff. Delivered measurable value to a myriad of clients in multiple industries and companies.

Strategically focused on managing projects, business process analysis & IT strategy

Accomplishments

* Successfully supervised and managed one medium range ERP implementation in a record period of 18 months resulting in 28% profitability,

* Positioned Apex ERP against major players in ERP arena (Oracle, SAP and PeopleSoft) and was successful in capturing 12% market share from the domestic ICT market

* Upgraded 90% of hardware systems, resulting in increased performance and agility

* Implemented ISO 9001:2000, IEEE standards and initiated CMM compliance

* Successfully established company's image as a turnkey solution provider. Developed and maintained the visual expression of the company's core products, and brands through interface

design, website, print and advertising collateral for four years

* Developed comprehensive proposals for B2B2C solutions for a broad range of businesses and completed key projects for topnotch organizations and companies

Key projects at Gulfnet:

Project Description

- UNDCP- USD 150,000/-, turnkey supply and deployment of computer hardware, & LAN in 5 cities. Project activities ranged from Project planning, schedule development, schedule and cost control

-B2B2C marble business- USD 40,000/-, supervised, negotiated and controlled a complete electronic product catalogue, pricing, content management, merchant status and contract compilations

- Airline network support- USD 1 million per annum, established and supervised a helpdesk for the nationwide network operation of major international airlines offering 24/7 technical and

network support

-Pak Army -USD 310,000/-, implemented a financial, inventory, and budget planning system Project activities included resource management, contract management, solicitation & contract

administration etc.

- PTC - Determined and proposed the requirements of an Oracle based tracking and traceability software

- RCB - Researched and proposed Oracle based Integrated tax collection system for a housing authority

- UNDCP - Proposed a nationwide RDBMS database repository including DXX, and radio WAN to maintain confidential data related to suspects, arrestees, drug and prescribed substances etc.

- SME Bank -Researched and identified HW, LAN, multiple WAN options (TDMA VSAT, DXX,and dialup) along with software requirements for 17 locations nationwide

- eCommerce website -USD 0.2 million, constructed, developed a B2B2C online gift store. Activities included New Product Development, packaging, team acquisition/development,

procurement, contract formulations and administration etc. Ran the nationwide eCommerce operations for 10 months

- ISO 9001:2000 -Implemented the QMS in a record period of 6 months. Activities included, ISO awareness/systems training, mock ISO audits, and identification of nonconformities.

- PPO - Proposed a state-of-the-art Oracle based product to trace and track articles, items and receptacles with HW and WAN options for multiple centers nationwide

Asst. Manager

Projects 1995-1997Dine International

Responsible for research, and stimulus generation of products, marketing, and distribution of software, Hi-tech industrial units, machinery and pharmaceutical products.

Accomplishments

* Successfully facilitated in attracting USD 1 million worth of Direct Foreign Investment in the country

* Conducted primary research for capillary tubes nationwide in a record span of 4 months

Key projects at Dine International:

Project Description

- Pakko Furniture - USD 1.5 million, Negotiated, convinced and facilitated a Korean investor to incorporate furniture manufacturing factory. Activities included,

infrastructure development, foreign direct investment, HR management, business planning & management, and establishment of distribution networks.

- Disposable Syringe Needle - Research to quantify the market potential of DSN. Project activities included primary and secondary research, HR hiring, training, teaming

structure, mobilization and logistic control etc.

President

(voluntary position) 1993- 1995

Capital Jaycees

Leadership responsibilities to bring about a qualitative societal awareness and change related to health, women abuse,environment, and youth networking

Accomplishments

- Recipient of "Project of the year" award from Pakistan Jaycees during the Jaycees week held in January 1995

Key projects at Capital Jaycees:

Project Description

- UNICEF - USD 0.6 million, planned and managed a turnkey fund raising project to generate USD 0.6 million for Oral Rehyderation Therapy (ORT) nationwide. Activities

included, infrastructure development,HR induction/management & training, business planning & management

- Training- 45 members training on parliamentary procedures, fund raising, and environmental issues. Activities included hiring of domain experts, schedule

development/control, and time management etc.

Administrator

1987-1993

Standard Services and Supplies Co.

Monitored, tracked and ensured delivery of customer orders, inventory list, CRM, monitoring

HR performances and preparation of daily AR/AP summary reports

Key projects at Standard Services:

Project Description

- GTZ-PAS- USD 400,000/-, Project activities ranged from schedule compliance, cost/quality control, resource utilization, procurement and outsource management

- SDPI- USD 0.1 million, activities included contract formulation, resource acquisition & planning, cost estimation/control, Quality assurance and budgeting

- FNF -USD 0.15 million, activities included project introduction, HR management, & schedule compliance

- MCS - USD 50,000/- activities included, time management, project cost, HR & procurement management

EDUCATION & TRAINING

- PMP Certification from PMI (USA), In process

- IT

Business Management, Japan 2002

- Post-graduate diploma

in Software Quality Management, Pakistan 2002

- Masters

in Business Administration (Marketing), Pakistan 1997

CERTIFICATES

- Certificate of Recognition from PMI (USA) 2002

- Fund Raising course, Pakistan Junior Chamber, 1995

- Book Publishing Business Management, 1989

- Parliamentary Procedures course, Pakistan Junior Chamber, 1995

- Book Selling Techniques, The British Council, 1988

CREATIVE WORK

- ISO 9001:2000 Auditor for Det Norske Veritas (DNV), 3 ISO 9001:2000 audits on behalf of DNV

- Quality manuals ISO 9001:2000, 2002-2004

- Quality procedures for ISO 9001:2000, 2002-2004

- SOPs for the operations of a worldwide eCommerce operations, 1999

- Research document entitled 'Socio-economic development of Turkmenistan'2004

- Research document entitled 'Insurgency in Malaysia- historical survey,lessons learnt and

their applicability in modern day low intensity conflicts'2004

- Research document entitled 'Middle east peace plan',2004

COMPUTER SKILLS

- MS Word, Project, Excel, PowerPoint & Visio

- HTML, MS FrontPage, & Cold Fusion

- Adobe Photoshop & Corel Draw

ROFESSIONAL/VOLUNTEER AFFILIATIONS

- Volunteer: Canadian Diabetes Association, North York Chapter

- Member: Project Management Institute (USA)& AOTS Alumni Association (Japan)

- Founder: PMI Islamabad Chapter, Capital Junior Chamber, and PMAP

(References will be provided on request

)

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