Customer Service High School
Resume:
Confidential User
Email: ********@*************.***
Address:
City: Brimfield
State: MA
Zip: 01010
Country: USA
Phone: 774-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Seeking employment as a Veterinary Receptionist to utilize my exceptional customer service skills and express my devotion and admiration to animals.
Educational Background:
High School Dipolma from Tantasqua, Fiskdale MA 1/2001 to 6/1998 (High School)
Job History / Details:
Objective
Seeking employment as a Veterinary Receptionist to utilize my exceptional customer service skills and express my devotion and admiration to animals.
Experience
June 2004 to March 2012
MAPFRE/Commerce Insurance Company
Quote and Retention Representative January 2010 - March 2012
Professionally quote through browser based systems to sell private passenger automobile and homeowners insurance to clients.
Ensure that all policy requirements are fulfilled prior to and after binding policies
Provide ongoing high quality, caring service through research, problem solving and resolution to customer problems and inquiries
Make outbound calls to advise of possible cancellation for customers in MA, WA, OH, and OR.
Customer Service Representative II May 2008-January 2010
Answer a high volume of incoming calls pertaining to billing and coverage for MA, NH, and RI insurance policies
Negotiate agreements on accounts including monthly payments and cancellations or reinstating policies after the cancellation date
Research and resolve several different error reports
Assist in the training of newly hired representatives and offer help with difficult phone calls and daily duties and responsibilities
Control Assistant August 2006-May 2008
Audit insurance applications and Electronic Funds Transfer requests
Research and process unidentifiable checks
Assist Cash and Data Entry units with Daily tasks
Senior File Clerk June 2004-August 2006
Research, locate and deliver claim files
Provide desk support for claim adjusters
Fax, File, Print, Photocopy and process Personal Injury Protection forms.
Train newly hired file clerks
March 2002 to June 2004
JCPenney Salon
Receptionist/Salon Coordinator May 2002-June 2004
Responsible for scheduling customer appointments, billing and payments of services, inventory control, and overall maintenance
Answered multi-line telephone system
Maintained and provided training to all salon employees in the use of our customer database program
Education,
Nichols College 2005-2007
Quinsigamond Community College 2000-2001
Worcester County Insurance Institute 2005-2012
Achievements
OH Producers personal lines Insurance License
MA Producers Personal lines Insurance License
Commerce customer service award
February 2012
June 2010
October 2005
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