High School Technician

Josh Dauberman

Email: ********@**-********-********.***

Address:

City: Portland

State: TN

Zip: 37148

Country: USA

Phone: 615-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Position Title: Network Operations Technician III Reported To: Supervisor Jeff Wilkerson Experience: 17 Years Date: November 21, 2012 Accomplished Field Services Technician with 17 years of technical experience. Excellent communication skills with all levels of Customers, Service Technicians, and other Telecom professionals and engineers to ensure customer satisfaction on all systems and services. Recognized as a leader in project completion and issue resolution as it relates to network and equipment issues. Excellent computer skills. Experienced in TCP/IP applications as well as telnet sessions. Familiar with Cisco IOS and command line structure and the ability to trouble shoot and resolve various issues

Educational Background:

High School Dipolma from Franklin High School, Franklin TN 1/2001 to 5/1988 (Telecommunications)

Job History / Details:

Summary

Position Title: Network Operations Technician III

Reported To: Supervisor Jeff Wilkerson

Experience: 17 Years

Date: November 21, 2012

Accomplished Field Services Technician with 17 years of technical experience. Excellent communication skills with all levels of Customers, Service Technicians, and other Telecom professionals and engineers to ensure customer satisfaction on all systems and services. Recognized as a leader in project completion and issue resolution as it relates to network and equipment issues. Excellent computer skills. Experienced in TCP/IP applications as well as telnet sessions. Familiar with Cisco IOS and command line structure and the ability to trouble shoot and resolve various issues

Skills

Dependable independent worker

Work well with others

Great at following instructions

Consistent work history

Driven to Succeed

Expertise in Issue Management and Resolution

Great team player

Strong work ethics

Timely project completion

Computer literate

Expert on installing and trouble shooting of voice and data circuits provided to end users

Accomplishments

Multiple achievement awards both for customer facing and in work for outstanding accomplishments, work ethics, and the ability to go above and beyond.

Completion of multiple training courses and classes.

Developed and implemented a plan to roll existing customer's off of leased facilities to a XO fiber facility as Nashville grew it's fiber network resulting in major cost savings to the company.

Emphasis on professional installation skills.

Emphasis on customer experience.

Experience

December 1999 to November 2012

XO Communications Nashville, TN

Network Operations Technician III

Project Planning

Complete planning of installation from start to finish, cost optimization, and coordination with all parties.

Install customer premise equipment (channel banks, cisco / adtran routers, IADS, and similar equipment

Install sonet (Cisco and Positron) and DWDM (Ciena 311V and 4200) rings in the Nashville metro area.

Install and test communications circuits ranging in a DS0, T1, DS3, and Ethernet services ranging in 10 Meg to OC192.

Maintain and have the knowledge of repairing all field, co-location, and CO equipment 24X7 365 days a year.

Trouble resolution via ticketing system (Remedy).

Recognized for consistently going Above and Beyond always exceeding the customer's expectations.

April 1995 to December 1999

I-TEL, LLC. Nashville, TN

Field Service Technician

Responsible for cabling installation at customer sites.

Installation and programming of PBX (Toshiba and Iwatsu) phone systems.

Trouble resolution via ticketing system.

Education and Training

Franklin High School Franklin, TN

Specialized training on multiple router's, and test equipment.

Continuing education via internal and external opportunities to further my technical knowledge.

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