Customer Service Sales

Customer Service Driven (Tulsa/Surrounding areas)

Date: 2012-12-04, 11:29PM ******************@***.***

Objective

I am looking to obtain a position as a team-player in a customer-oriented organization where I can maximize my customer-service experience in a challenging and energetic environment to achieve my personal goals, as well as the goals of the company.

Skills Summary

Retail Sales

Report Preparation

Written Correspondence

Computer Savvy

Customer Service

Scheduling

Marketing & Sales

Front-Office Operations

General Office Skills

Experience

Supercuts-Owasso, OK 2010-Present

Salon Manager

Manage day to day processes of full service salon: cut, color, style, shampoo, waxing, product sales; reporting to upper management.

Customer service and retention.

One on one customer consultations.

Office Management: staffing needs, employee scheduling, retail product inventory, knowledge of all products, stylist training, team building meetings, responsible for providing all tools and leadership to ensure all stylist reach monthly goals individually and as a team.

Route 66 Diner-Tulsa, OK 2008-2010

Wait Staff (while attending school)

Waited tables, assisted kitchen and hostesses, janitorial functions of the job.

POS system.

Cash Handling.

Janitorial duties.

Customer service.

AT&T Wireless-Tulsa, OK 2004 --2006 Communications Specialist

Communicated directly with customers by phone, electronically as well as face to face.

Provided technical support to customers using technical specification knowledge and company processes and procedures

Managed customer database, performed credit verifications, processed new service applications, orders and change requests.

Educated customers in a retail environment on the proper use of equipment.

Customer retention.

ABS Communications-U.S. Cellular-Tulsa, OK 1999 -- 2004

Communications Specialist

Retail store sales and service.

Sales Support.

Top producing Customer Service/Sales Agent in up sales of product.

Sales & commission reporting and documentation.

New & existing customer order fulfillment.

Customer retention.

Analyzed statistics or other data to determine the level of customer service performance of the team.

Managed and supervised day to day office procedures.

Trained and coached team members to deliver a high standard of customer service. Maintained a current working knowledge of industry products and services in order to provide the most relevant and useful information to customers and employees.

Education

2008-2010-Jenks Beauty College - Jenks, OK

1989-1992-Tulsa Daniel Webster High School - Tulsa, OK

REFERENCES AVAILABLE BY REQUEST

Contact: ***************@***.***, If you feel that I would be a fit for your team? Thank you for your time and any consideration.

Nichole Nichols

Contact this candidate