Customer Service Manager

Robert Woolhouse

Email: *********@********.***

Address: ** ******** ****

City: Marstons Mills

State: MA

Zip: 02648

Country: USA

Phone: 401-***-****

Skill Level: Management

Salary Range: $52,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

ROBERT WOOLHOUSE

19 Cardinal Lane * Marstons Mills, Massachusetts 02648

508-***-**** * *********@********.***

MANAGEMENT: Retail Operations, Sales

Management expert with more than 20 years of successfully directing operations and maintaining high quality standards while positively impacting the bottom line at major retail establishments. Outstanding track record hiring, training, and motivating productive employee teams. Superior ability to analyze business and implement cost-reduction measures. Confident communicator, organizer, and problem solver with strong leadership skills in fast-paced, high-volume settings.

Areas of Expertise

Cost Control * Customer Service * Budget Management * Personnel Training / Development

Strategic Planning * Team Building / Leadership * Quality Assurance / Control * Sales / Marketing

Inventory Management / Control * Policy / Procedure Development * Profit & Loss (P&L)

PROFESSIONAL HIGHLIGHTS

* Increased sales by over 5% in the first 2 years of ownership of Rew Management, bringing volume of the Sears Roebuck dealership to more than $3M.

* Instituted a team environment at Dollar Tree that resulted in reducing turnover by 5%.

* Boosted sales at the Mill Stores by 4% above plan in the first two years.

* Orchestrated the grand opening of a 100,000-square-foot Home Depot store, including hiring 100+ associates, coordinating catering, media coverage and store-sponsored events, and brought in the event under budget.

* Cut payroll costs 8% at the Mill Stores for the 2nd highest gross margin (53%) in the company.

* Directed the training of 5 individuals who went on to become managers with the Mill Stores.

* Improved inventory from a .75 goal to .02 actual, while raising audit scores from 75 to 92 for Grand Union Family Markets.

* Achieved operational / merchandising audit average of 94 over the last 3 years and reduced employee turnover by 10% for the Mill Stores.

* Ensured the store maintained a 2.5-year safety record with no associate work-related accidents.

* Coordinated grand openings of 4 wholesale clubs from Maine to Connecticut.

* Achieved inventory results of 1.3% against 1.5% goal for Dollar Tree.

* Earned consistent promotions due to quality of performance.

CAREER HISTORY

GRAND UNION FAMILY MARKETS, Nantucket, Massachusetts * 2011-Present

Store Manager

Direct day-to-day operations, including payroll, scheduling, budgets, stock and customer service, of a 13,000-square-foot store with sales of $6.5M annually.

ROBERT WOOLHOUSE * Page 2 * *********@********.***

MACY`S, Hyannis, Massachusetts * 2010-2011

Receiving Manager

Processed 500-1,500 cartons of merchandise per week. Organized stock rooms for 2 buildings and coordinated flow of merchandise to floor. Led a team of 25 associates. Advanced from Stock Clerk.

DOLLAR TREE, West Yarmouth, Massachusetts * 2010-2011

Store Manager

Supervised operations of a 9,000-square-foot store with sales of $2.5M, 2 assistant managers and 15 associates.

DRIVEORAMA (dba MILL STORES), Plymouth, Massachusetts * 2006-2010

Store Manager

Oversaw overall day-to-day operations of 60,000-square-foot store with sales up to $4M, including payroll, scheduling, budgeting, sales, merchandising, stock, deliveries and customer service. Supervised team of 3 assistant managers and 25 associates.

OCEAN STATE JOB LOT, Dennisport, Massachusetts * 2006

Assistant Store Manager

Managed 25 employees. Provided support to store manager with an emphasis on merchandising, operations, unloading stock, pricing and customer service. Supervised 4 departments (damages, operations, front end and food) to assure day-to-day operations ran smoothly.

HOME DEPOT, Coventry, Rhode Island * 2004-2005

Specialty Manager

Supervised 5 departments (millworks, kitchen design, plumbing, flooring and appliances) and as many as 25 associates. Assumed Store Manager duties when necessary, overseeing 125 employees and operations for the entire location.

REW MANAGEMENT, LTD., Middletown, Rhode Island * 2001-2004

General Manager

Managed total store operations of the Sears Roebuck dealership, from sales to daily paperwork and P&L. Recognized as top volume store in New England.

BJ`S WHOLESALE CLUB, Johnston, Rhode Island * 1990-2001

Operations Manager

Charged with total store operations, from merchandising and sales to P&L. Led team of 6 managers in Receiving, Loss Prevention, Customer Service, Meat, Bakery and Personnel. Ensured each department adhered to budget control, P&L and audit policies.

EDUCATION & CERTIFICATION

Accounting, Business Management, & Marketing - Community College of Rhode Island

Forklift Certification - Standup, Hyster

Manager Development Program

PeopleSoft Trainer

COMPUTER SKILLS

PeopleSoft, Microsoft Office (Word, Excel, PowerPoint, Outlook)

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