Customer Service Sales
Resume:
Carol Hagen June, **** Resume
P.O. Box ***** ************@*******.***
**** ******* ****** ***.************.com
Nashville, Tennessee 37209 615-***-****
UNIQUELY QUALIFIED ~ EXPERIENCED ~ COLLABORATIVE
- Project management in jewelry restoration, manufacturing and shipping
- Apprentice trained jeweler and experienced bespoke designer
- GIA Jewelry Design Illustration; GIA Diamonds, Colored Stones, Gem Lab
- Inventory systems consultant for jewelers, collectors and institutions
- Wholesale, retail and made to order high end jewelry sales professional
- Jewelry and fine art photographer for promotion or inventory
- Computer savvy - Windows Office, iPage, WordPress, Flickr, Adobe PDF Forms, Photoshop, FileMaker Pro
- Communication skills: illustrations, training manuals, public speaking, course development, web design
- Applicant website - http://www.chagenstudio.com/
- Online jewelry portfolio - http://www.flickr.com/photos/chagenstudio/
PROFESSIONAL EXPERIENCE
Carol Hagen dba C. Hagen Studio, Nashville, TN, 1983 - 2001, 2009 present
Fine art and jewelry photographer, database developer
Collection database systems for estate planning and archiving
Collection photography to Object ID/IRS standards for tax deductible donations
Clients are private collectors, institutions, artists, authors and appraisers
Sponsor and administrator for Hillsboro High School Visual Art Technology Grant
Mentor college jewelry and design students
Referral source for custom jewelry, jewelry repair and jewelry appraisers
Web site administrator, limited code customization, negotiate tech support
Visnulimited, LLC, Nashville, TN, 2001-2009
CEO, Co-founder and archival software developer
Derivative software copyright claimant, Curatorial Management System, 2008
Author, CMS.v1 and .v2 User Guide and training programs, 2002, 2008
Trainer for CMS software and Windows Systems for clients, seniors and artists
Developer, CMS Archival PDF Forms for collectors and appraisers, 2008
Co-author, website designer and administrator, 2002-09
Co-developer and copyright co-claimant for Curatorial Management System
(CMS.v1) software with Dr. W.D. Epps, Ed.D., 2001-3
Author and public speaker, 2002-2009
Fine Art Documentation for art colleges and national organizations
Visnulimited, LLC closed in 2009
Carol Hagen continued to provide documentation and photography services as C. Hagen Studio
Sarratt Center at Vanderbilt University, Nashville, TN 2006
Author, contracted instructor
Professional Skills for Art Majors and Community Artists
o Building a Professional Digital Portfolio 8-week course
o Estate Planning for Professional Artists lecture
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C. Hagen Studio, Shelbyville, TN 1983-85 // Nashville, TN, 1985-2001
Proprietor, wholesale and retail jewelry designer and studio jeweler
Design, illustrate and manufacture fine gem jewelry
Sales and promotion of wholesale retail and made to order high end jewelry
Customer service follow-up on sales and jewelry purchase inquiries
Special order sales for James Breski, Inc, Peter Atman Jewelers
Sponsorship by Mastoloni & Sons to the International Pearl Competition
Layout and install jewelry shop, purchase tools and equipment
Negotiate labor rates and examine completed work
Order loose stones, findings and precious metals specific to repair and custom work
Write manufacturing records and develop pricing scale
Develop inventory system for findings and loose stones
Manage international and domestic shipping of loose gems and jewelry
Clean and display jewelry for special events
Photograph jewelry for portfolio and advertisements
Annual inventory reports and income tax reports
Clarkenhagen, LLC 1996-1998, resuming business as C. Hagen Studio in 1998
University College for the Creative Arts at Farnham, Farnham, Surrey, England
Metals department visiting artist
Demonstrate gold and gem jewelry fabrication techniques, June, 2000
Guest speaker, Practical Business Strategies for Studio Jewelers
Cindi Earl Fine Jewelry at Jamie, Nashville, TN, 1994-1995
Designer and jeweler, sales professional for contemporary American designers
Design, illustrate and manufacture fine gem jewelry
Customer service follow-up on sales and jewelry purchase inquiries
Layout and install jewelry shop, purchase tools and equipment
Negotiating labor rates and examine completed special orders
Write custom jewelry manufacturing records
Order loose stones, findings, casting metal specific to repair and custom work
Develop an inventory system for findings and loose stones
Manage domestic shipping of loose gems and jewelry
Display jewelry in store cases; clean and display jewelry for special events
Buyer at Jewelers of America International Jewelry Show- NYC, New York
Aronson Fine Art, Nashville, TN, 1992-2009
Leonard Aronson, American Society of Appraisers, Accredited Senior Appraiser
Contract photographer and on-site assistant
Fine art cataloging and photography
Metals assaying
Computer and software consultant
Mr. Aronson retired in 2010
Richter of Nashville, Incorporated, Nashville, TN, 1986-1994
Designer, jeweler and sales representative for 1850-1960 estate jewelry, platinum and 18K gem jewelry,
and Italian designer jewelry
Design, illustrate and manufacture fine gem jewelry
Customer service follow-up on sales and jewelry purchase inquiries
Assist diamond sales by providing scaled illustrations of finished settings
Write instructions for repairs and alterations for estate jewelry and new stock
Negotiating labor rates, offer clients quotes and examine completed work
Evaluate jewelry condition and calculate diamond weight for appraisals
Transport jewelry and carvings to jewelers, post office and airport customs
Manage international and domestic shipping of loose gems, jewelry & stone carvings
Display jewelry in store cases; clean and display jewelry for special events
Sales, display and care for stone carvings by Manfred Wild
Participate in annual inventory, point of sales inventory and shipping records
Photograph custom jewelry for a portfolio and create a Richter s history reference
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Develop a notebook of statement jewelry assembly techniques and uniquely crafted findings
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Assistant buyer at Jewelers of America International Jewelry Show- NYC, New York
Georgia Diamond Corporation (GDC), Atlanta, GA, 1985-1987
GDC - JA Exhibitor - Jewelers of America International Jewelry Show, NYC, New York
Contract designer and master model maker for wholesale 14K and diamond jewelry line
Design, illustrate and carve made to order master models
Jeffrey Frysch, GDC CEO, managed all design orders and model purchases
Appalachian Center for Crafts, Smithville, TN, 1984-1987
Jewelry workshop instructor, guest speaker
Lecture, Jewelry Crafts History Series - American Jewelry 1910-1940, Oct.1987
Workshop, The Craftsman as a Retailer - May 1984, July 1985, June 1986
Included: examining and ordering gems, stone setting, jewelry fabrication
Diamond World, Incorporated, Tullahoma, TN, 1982-1983
Contracted to setup a custom design shop for 14K and diamond jewelry 2 yrs
Layout and install jewelry shop in the downtown location
Work with an architect on a new store floor plan, move and install jewelry shop
Design, illustrate and manufacture original jewelry in 14K and repair jewelry
Order loose stones, findings, gold specific to repair and custom work
Customer service follow-up on sales and jewelry purchase inquiries
Author, Jewelry Repair and Custom Sales Pricing Manual
Interview jewelers, hire and train apprentice in shop management for 1 year
Apprenticeship included stone setting, repair techniques, custom sales techniques
Train store staff in examining jewelry repairs and writing repair orders
Buyer, Jewelers of America International Jewelry Show- NYC, New York
Buyer, International Gem Show- NYC, New York
Diamond World closed in the 1990s
Traditional Jewelers, Incorporated, Jefferson City, TN, 1979-1982
Lead jeweler, shop manager, custom jewelry salesperson
Layout and install jewelry shop, purchase tools and equipment
Interview jewelers, hire and train two apprentices in shop management
Apprenticeship included stone setting, repair techniques, custom sales techniques
Design, illustrate and manufacture original jewelry in 14K and repair jewelry
Order loose stones, findings, gold specific to repair and custom work
Customer service follow-up on sales and jewelry purchase inquiries
Develop inventory system for findings and loose stones, annual inventory report
Photograph custom jewelry for portfolio and advertisements
Buyer at Southern Jewelers Trade Association- Atlanta, GA
Traditional Jewelers closed in 1983
Custom Crafted Jewelry, Knoxville, TN, 1979
Repair jeweler and custom model carver
Apprentice to Larry Knighton
Shop maintenance
Design and manufacture original jewelry in 14K and repair jewelry
Custom Crafted closed in 1981
PROFESSIONAL AFFILIATIONS
Inter-Museum Council of Nashville, member 2007-2009
American Society of Appraisers, Affiliate Member 2006-2008, Connoisseur Member 2005-2006
Tennessee Lawyers for Artists, exploratory committee, member 2006
Southeastern College Art Conference (SECAC), Presenter 2006, Member 2006-2008
International Sculpture Center, Presenter 2006, Professional associate member 2006-2007
Mid-South Sculpture Alliance, member 2006-2009
Art-Care.com, contributor and professional member, 2005-2009,
The Alternative Board (TAB), member 2005-2007
Friends of Tennessee Association of Craft Artists (TACA), member 2000-2006
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Friends of the Appalachian Center for Crafts of Tennessee (FACCT),
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President 1996-1998, Vice President 1999
PUBLIC EVENTS
International Sculpture Center Conference, Xavier University, Cincinnati, OH 2006
Crossroads, Business of Sculpture Panel, June 21-24th
Presenter, Art Documentation
Watkins College of Art, Nashville, TN 2006
Guest Speaker, Fine Art Documentation for the Artist
Southeastern College Art Conference (SECAC), Vanderbilt University, Nashville, TN 2006
Southeastern College Art Conference and Mid-America College Art Association Conference
Presenter, Fine Art Documentation for the Artist
Cumberland Art Gallery, Nashville, TN, September, 2006
Guest Speaker, Cataloging Private Collections for Estate Planning
TAB Alternative Board, Nashville, TN, 2005-2006
Recipient, Nashville Participation Scholarship
Association of Visual Artists, Chattanooga, TN
Juror, Artstavaganza Downtown Arts Festival, 1993
Workshop instructor, Organizing Your Digital Library, 2007
Tennessee State Museum, Nashville, TN 1993
Exhibitor, Year of American Craft
Nashville Summer Lights, Nashville, TN 1988
Exhibitor, Metro Arts Commission Gallery
Jewelry commission, Summer Lights patron lapel pins, 14K and sterling
TIME, The Weekly Magazine, New York City, NY 1979
Third prize winner, TIME s National Amateur Photo Contest
Theme: The Spirit of Competition, Judge: George Plimpton
Published: A Portfolio of Competition Special Edition December 3, 1979
EDUCATION
Leon King High School, Tampa, FL, 1975 graduate
National Honor Society
KHS Latin Club and KHS Art Club
Windsor Riding Academy, Zephyrhills, FL, 1969-1975
Col. P. Kimball, instructor
Dressage and hunt seat
Western seat 1963-1969
Walter State Community College, Morristown, TN, 1977-1978
Independent-study student
Program developed to supplement jewelry apprenticeship
Focus: writing, photography, fine arts and jewelry making
John Chumlea, Jeweler, Knoxville, TN, 1978-1980
Apprenticeship in jewelry repair and stone setting
Including fabrication, sand casting and tool modification
Mr. Chumlea passed away in 1987
Larry Knighton, Jeweler, Custom Crafted Jewelry, Knoxville, TN, 1979
Apprenticeship in lost wax casting and custom jewelry techniques
Including measuring and ordering findings and replacement stones
Including shop management and equipment maintenance
Tennessee Artist Craftsmen Association (TACA), Murfreesboro, TN
Currently known as: Tennessee Association of Artist Craftsmen
Photography clinic, Carol Long, November 1981
Appalachian Center for Crafts, Smithville, TN
Die forming and riveting, private instruction by Robert Coogan, July 1981
Enameling and Fusing Metal, Pam Hassler, May 1981
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Pate de Verre Glass Casting, Rick Beck, June 1990
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How to Improve Your Slides 10%, Bobby Hansen, March 1999
Ambaji Shindi, Principal Designer, Harry Winston, Inc, New York City, NY
Private lesson, gem painting in watercolor, July 1985
Annual design and illustration critique, 1985 1992
Mr. Shindi passed away in 2003
Gemological Institute of America, Santa Monica, CA visiting Nashville, TN
GIA Student Identification 3376176
Diamonds, Distance Education, 1981
Jewelry Design Illustration, Extension instructor Stephanie York, May 1989
Diamonds and Colored Stones, Distance Education, 1994-1995
GIA Gem Lab Training, Chicago, IL, 1995
Arrowmont School of Arts and Crafts, University of Tennessee Affiliate
Professionals in the Crafts, symposium, Oct 1993
Aronson Fine Art, Nashville, TN
Leonard Aronson, American Society of Appraisers, Accredited Senior Appraiser
Appraisal standards and evaluations instruction, 1996-2000
Grant Writing USA, Nashville, TN
AWAI s Grant Writing Success, Becky Helm, August 2011
Opening the Door to Financial Opportunity
PERSONAL PROFILE
Born June, 1957 on the island of Gibraltar
Immigrated to America 1961, British American dual-citizenship
Two adult daughters, 1989 and 1992
International traveler - North and Central America, Europe, Africa, Caribbean Islands
Physically fit and in good health
Resident of Nashville, Tennessee 1984-2012
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copyright claimant, Curatorial Management System©, 2008
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