Customer Service Manager
Resume:
Server/Hostess/Bartender Available (Palm Springs)
Date: 2012-11-29, 11:53AM PSTsee below
November 19, 2012
Hello! My name is Stephanie, recently moved from Seattle, Wa to beautiful Palm Springs. I have several years in the hospitality industry and am confident in my abilities, my priority being friendly and fast customer service. I am courteous to my coworkers, efficient, punctual, and clean. I thrive in a busy, multitasking environment with a big smile and a "thank you." I am an American who speaks three languages, which could be helpful for out of town clientele (French,German,and Spanish). This and experience has helped me connect to a variety of different people in the service industry (from coworkers to patrons), and provide insight on the needs of a regular,loyal and satisfied customer base.
Over the years in this industry, I have excelled in an environment that promotes a harmonious workforce while understanding the importance of keeping the business thriving and growing. I come from a strong family restaurant background that is very involved in local products/vendors and promotes the importance of strengthening ties within one's community. I would love the opportunity to work for an organization that values its employees and in return, accepts the hard work of a sincere team member.
Many thanks for taking the time to read this and I look forward to hearing from you. Have a lovely afternoon.
Stephanie Lambert
411 W Arenas Rd #5
Palm Springs,CA 92262
********@*****.***
Summary:
Fast and friendly, motivated server looking forward to sharpen existent hospitality skills while delivering warm, effective customer service.
Work Experience:
11/05/11 EatDrink Catering Hotel Deca Seattle,WA
to 9/23/12
Local, organic catering company. Duties included: organized Bar and food packouts to venues and private homes; banquet room set up; created lavish buffet designs; barista, bartending, and serving duties.
3/15/12 Total Success Event Services Seattle,WA
to 9/20/12
Hospitality industry agency. Performed 6 plate banquet serving (seated and buffet), barista for Microsoft functions, tray passing and clearing, bussing, room set ups and breakdowns.
11/15/09 Eurest Dining Services Redmond,WA
to 10/30/11
Daily crafting of various popular coffee drinks: lattes, cappuccinos, americanos, doppios,macchiatos, etc.
Executing daily cash handling procedures.
Familiarity with regular customer's names and drink orders.
Maintaining a clean bar while working steadily.
Balance receipts and payments in cash registers.
Brew drip coffee and tea, filling containers with requested beverages.
Perform duties for both opening and closing shifts. Responsible for: cleaning espresso machine, scrubbing equipment, composting coffee grounds, dating unsold food items, ordering supplies, sweeping and mopping, locking four different display cases, restocking milk and syrups, polishing surface counters and register area, recording food temps in log book and locking cafe doors.
5/21/08 Food Team Hospitality Agency Seattle,WA
to 11/12/09 Event Server,Barista,Bartender
Server, bartender, barista work for various catering events in downtown Seattle such as: The Seattle Aquarium, S.A.M, Asian Art Museum, Olympic Sculpture Park, Qwestfield, and many others.
7/5/08 Whym Diner Seattle,WA
to 2/4/09 Server/Bartender
Server/Shift Supervisor.
General server duties and overseeing staff during shift.
5/09 L'Abbaye Des Jardins Du Bon Repos Guarecun, France
to 10/09 Barista,Server,Front Desk Attendant
Family owned restaurant/hotel.
Performed all duties imaginable except cooking.
Education:
University of Maryland Mannheim, Germany
Associate's in Business 2001
Languages:
English,French and basic German,Spanish
References:
Eric Bauer Owner of Eat Drink Catering at Hotel Deca Seattle,WA 206-***-****
Pamela Strand Director of Staffing Total Success Services Seattle Branch 425-***-****
Betsy Schnauffer Assistant Cafe Manager Eurest Dining Services at Microsoft Campus Redmond,WA 206-***-****
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