Customer Service Representative

Favor Chikelu

Email: ********@*****-*******.***

Address:

City: LAS VEGAS

State: NV

Zip: 89106

Country: USA

Phone: 702-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative, motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from Enugu State University Of Technology, Niagara Falls NY 1/2001 to 9/1996 (Mass Communication)

High School Dipolma from Art Institute Of Ca Los Angeles, Niagara Falls NY 1/2001 to 12/2012

Job History / Details:

Career Overview

Dedicated Customer Service Representative, motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Strong organizational skills

Seasoned in conflict resolution

Active listening skills

Courteous demeanor

Energetic work attitude

Customer service expert

Telecommunication skills

Adaptive team player

Diplomatic Negotiator

Proficient in Microsoft Office

Proficient in Video Editing programs.

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Work Experience

December 2006 to July 2009

Xqzite Produxtion Victorville, CA

Customer Services

Managed quality communication, customer support and product representation for each client.

Worked under strict deadlines and responded to service requests and emergency call-outs.

Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

Guaranteed positive customer experiences and resolved all customer complaints.

August 2009 to December 2012

Dvast INC Las Vegas, NV

Public Relations Officer

Researched, negotiated, implemented and tracked advertising and public relations activities.

Established and maintained cooperative relationships with representatives of community, consumer, employee and public interest groups.

Designed web and other content, including monthly newsletters and promotional calendars.

Planned and organized corporate media and other special events.

Estimated project costs and monitored budgets.

Educational Background

1996 Enugu State University Of Technology Enugu, Enugu State

Bachelor of Science Mass Communication

Coursework in Business, Communications and Advertising

2007 Art Institute Of Ca Los Angeles Santa Monica, CA

Associate of Arts Digital Film and Video Production

Film and Media Studies coursework

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