Customer Service Human Resources

Carrie J. Lynch

Email: ********@**************.***

Address:

City: Uniontown

State: PA

Zip: 15401

Country: USA

Phone: 724-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Human Resources Assistant or similar position with productive background in highly competitive and dynamic organizations. Recognized as a decisive leader and excellent team player.

Educational Background:

High School Dipolma from California University of Pennsylvania, California PA 1/2001 to 12/2011 (Industrial/Organizational Psychology)

Job History / Details:

Career Focus

Human Resources Assistant or similar position with productive background in highly competitive and dynamic organizations. Recognized as a decisive leader and excellent team player.

Summary of Skills

Computer proficient

Muli-task management

Customer service

Creative problem solving

Reporting and data entry

Strong communication skills

Accomplishments

Organizational Development

Consulted with management to identify a complex problem, and developed processes that increased production, improved work conditions, and helped the company save the project.

Professional Experience

May 2012 to Current

WJS Psychological Associates Uniontown, PA

Therapeutic Staff Support

Implemented behavioral health treatment of multiple autistic clients by providing structure, using therapeutic interventions, and strong interpersonal and communication skills.

Computed and recorded data, records and reports on weekly basis.

September 2012 to Current

Pathways of Southwestern Pennsylvania (Agency With Choice) Washington, PA

Independent Services Staff

Consulted with supervising employer to establish a personalized treatment approach for an autistic client to systematically improve independent and self-help skills.

Reduced incidents of client's negative behaviors through monitoring, integrating therapeutic interventions and providing structure.

August 2011 to May 2012

Teletech Holdings (American Red Cross National Service) Uniontown, PA

Customer Support/Service Matter Expert/Gatekeeper

Assisted with training and supervision of new hire employees.

Managed professional chat room to answer employee questions while communicating with customers via phone and email to answer questions and explain information.

Organized and dispersed hundreds of emails from the client to the employees.

Collected and interpreted data regarding daily production through Microsoft Excel program, entered data into several computer systems, created course records, and performed various clerical duties which included fax, scanning, preparing mail, copying and email.

Used interpersonal skills to de-escalate tense situations with customers and resolved customer issues.

Education

2011 California University of Pennsylvania California, PA

Bachelor of Arts Industrial/Organizational Psychology

3.74GPA

Member of Psi Chi National Psychology Honor Society

Deans List Academic Achievement Award (4 consecutive years)

Psychology Student of the Year Achievement Award (2 consecutive years)

Coursework in human resource management, labor relations, advanced industrial psychology, interviewing skills, inferential and descriptive statistics, management, and other relevant psychology and business courses.

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