Manager Sales
Resume:
mark lothson
Email: *********@********.***
Address: *** ********** *****
City: stephens city
State: VA
Zip: 22655
Country: USA
Phone: 610-***-****
Skill Level: Director
Salary Range: $85,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Mark D. Lothson
115 Lipizzaner Court
Stephens City, VA 22655
*********@********.***
ACCOMPLISHED, TOP-PERFORMING RETAIL MANAGER
Proven expertise in the oversight of high-volume retail operations with annual revenues up to $42 million. Dynamic and adaptable retail management professional with a proven track record of successfully managing high-volume operations. Solid organization, budget-management, and problem-solving skills combined with motivational team building that elicits high levels of productivity. Completely focused on exceeding customer expectations. Comfortable working with staff from diverse backgrounds and conversant in Spanish. Key strengths and capabilities:
* Labor Relations, Staffing & Scheduling
* Employee Mentoring, Coaching & Training
* Floor Plan Optimization / Store Design & Layouts
* Collaborative Vendor & Supplier Relations
* Cost Avoidance & Budgetary Management
* Individualized & Customer-Focused Service
* Product/Service Introduction & Displays
* Merchandising & Periodic Product Resets
* Timely Reports & Accurate Records Management
* Driven to Increase Market Share & Revenues
PROFESSIONAL EXPERIENCE
HARRIS TEETER, Reston, VA (2005-Present)
Store Manager
* Managing the end-to-end operations of an upscale, high-volume retail facility that is noted as one of the brand`s prestigious -super flagships.-
* Achieving $42 million in annual revenues while overseeing the contributions of nearly 200 store associates with responsibilities ranging from register operation to department management.
* Mentoring the organization`s future leaders, providing training to at least two future store managers or assistant managers simultaneously.
* Accountable for all budgeting associated with the store, requiring a thorough evaluation and analysis of local market trends to ensure accuracy.
* Successfully led a number of innovative projects, including one to make the Reston store the first to offer customers a self-service wine shop.
* Responsible for providing district management with accurate and timely completion of weekly sales and labor reports, as well as monthly performance reporting.
* Reduced total store waste by $88,000 in 2012, demonstrating a capability to assess operations, introduce efficiencies, and drive productivity.
* Oversaw efforts to reduce accident-related expenses, resulting in a 48% reduction in reported associate accidents and an accident cost reduction of 51.1% in 2012.
* Honored as the first store director in the Northern Region to receive -Distinguished Store Director- awards for both the 2011 and 2012 periods.
* Increased controllable profit to 19.46% for the recent reporting period versus 18.04% for last period.
* Received the highest levels of employee satisfaction ratings of any store in the Northern Region on the 2012 Associate Opinion Survey.
* Secured more donations than any other store in the entire company for the 2011 Muscular Dystrophy Association (MDA) fundraising drive.
* Achieved number one ranking out of all stores for the 2011 Harris Teeter Pie Selling Contest.
Wal-Mart Super Store, Middletown, NY (1994-2005)
Store Manager (2002-2005)
* Directed the comprehensive operations of one of the brand`s larger retail stores that produced up to $125 million in annual revenues.
* Provided leadership to 16 assistant managers who were responsible for directing the activities of more than 600 associates.
* Oversaw all activities associated with the store`s operations, including everything from customer service and grievance handling to cash receipt reconciliation and performance tracking.
* Initiated -problem solving- meetings to discuss and brainstorm methods to reduce errors, increase efficiencies, and improve performance.
* Evaluated past month performance data to forecast growth and devise budgets for the following year.
* Mentored personnel and supported the training of store co-managers and department managers.
* Provided monthly merchandise planning for the district, led weekly department manager training programs, facilitated biweekly cashier training, and held other various weekly staff training programs.
* Accountable for inventory management, ensuring stock was consistently available and ordering items when inventory fell below established par levels.
* Developed written training materials and restructured product training to continual improve the service offered by store associates.
* Led a number of volunteer, fundraising, and community involvement projects to benefit the March of Dimes National Foundation, the Muscular Dystrophy Association, and many other charities.
* Demonstrated a complete focus on customer satisfaction and efficient operations, leading to an increase in sales by 7.65% and an increase in profits of 37.2% in 2004.
* Decreased workplace accidents by 10.7% and reduced employee turnover by 13.7% in 2004.
* Sustainably increased sales volume, resulting in recognition as a member of the prestigious $100 Million Sales Club in 2004 and 2005, as well as a member of the One Percent Club in 2003.
* Generated over $100 million in sales during the first year of overseeing Super Store operations.
* Managed several store locations prior to 2005, including Philipsburg, NJ (2001-2002), Clinton, NJ (1999-2001), Raynham, MA (1995-1999), and Holton, KS (1994-1995).
Wal-Mart Super Store (1989-1994)
Assistant Manager
* Served as Assistant Manager at various store locations from 1989 to 1994.
TRAINING & PROFESSIONAL DEVELOPMENT
Management Training Program, Harris Teeter (2006)
Serve Safe Certification, National Restaurant Association (2006)
Food Merchant Development Seminar Completion, Wal-Mart (2005)
Woman in Leadership Seminar Completion, Wal-Mart (2004)
AWARDS
New York State Mid-Hudson Employer Appreciation Certificate, Mid-Hudson Employer Alliance (2005)
New York State Assembly Certificate of Merit, The Assembly of the State of New York (2005)
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