Customer Service High School
Resume:
Amanda Robinson
Email: ********@************.***
Address:
City: cypress
State: TX
Zip: 77429
Country: USA
Phone: 832-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Dedicated and focused employee that has 8 years of exemplary customer service experience, who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Educational Background:
High School Dipolma from Cy-Creek highschool, Houston TX 1/2001 to 5/2005 (General education)
High School Dipolma from Lonestar College system, Houston TX 1/2001 to 12/2012
Job History / Details:
Summary
Dedicated and focused employee that has 8 years of exemplary customer service experience, who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Highlights
Microsoft Office proficiency
Excel spreadsheets
Meticulous attention to detail
Business writing
Proofreading
Understands grammar
Mail management
Schedule management
Proven sales record
Hiring and training
Stable work history
Operations management
Results-oriented
Self-directed
Time management
Professional and mature
Strong problem solver
Resourceful
Dedicated team player
Strong interpersonal skills
Customer-oriented
Strong leader
Full service restaurant background
Adaptable
Accomplishments
Coordinated all department functions for team of 6 employees.
Increased office organization by developing more efficient filing system and customer database protocols.
Promoted to Management after 12 months of employment.
Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Answered telephone calls and responded to inquiries.Helped with preparation, set-up, and service for catering events.Greeted each customer with friendly eye contact.Trained new employees.
Experience
December 2010 to November 2012
Dj's Upperdeck cypress, Tx
Bar and restaurant manager
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency
.Scheduled and directed staff in daily work assignments to maximize productivity.
Efficiently resolved problems or concerns to the satisfaction of all involved parties.
Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
Developed and maintained exceptional customer service standards.
Ensured proper cleanliness was maintained in all areas of the bar and front of house.
Optimized profits by controlling food, beverage and labor costs on a daily basis.
Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
Initiated negotiations regarding vendor contracts and kept updated records of contracts.
Counseled and disciplined staff when necessary.
July 2009 to January 2011
Realm Reality Katy, tx
Realtor Assistant
Generated lists of properties that were compatible with buyers' needs and financial resources.
Developed close relationships with area realtors and promoted builders to boost referral network.
Cold called clients to obtain their exclusives.
Coordinated appointments with prospective buyers to showcase houses and plots.
Actively follow-up with prospects and hot leads.Communicated with owners regarding home and loan status.
Showed residential properties and explained the features, value and benefits of available homes.
Advertised properties to the general public via networking, brochures, ads and multiple listing services to maximize exposure.
June 2006 to May 2009
Deep Marine Technology Houston, tx
Administrative Assistant
Planned travel arrangements for [] executives and staff.
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Served as central point of contact for all outside vendors needing to gain access to the building.
Wrote reports and correspondence from dictation and handwritten notes.
Dispersed incoming mail to correct recipients throughout the office.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Supplied key cards and building access to employees and visitors.
Posted open positions on company and social media websites.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Managed the day-to-day calendar for the company's senior director.
Properly routed agreements, contracts and invoices through the signature process.
Received and distributed faxes and mail in a timely manner.
Received and screened a high volume of internal and external communications, including email and mail.
Maintained and reserved the executive conference room calendar.
Managed daily office operations and maintenance of equipment.
Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Education
2005 Cy-Creek highschool houston, TX
High School Diploma General education
Lonestar College system Houston, TX
not yet recieved Applied science
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