Customer Service Manager

Todd Krey

Email: ********@********.***

Address:

City: Advance

State: NC

Zip: 27006

Country: USA

Phone: 336-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-focused management professional offering twenty years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Highly customer service-oriented, organized and possesses strong time management skills.

Educational Background:

High School Dipolma from National Louis University, Joliet IL 1/2001 to 12/1996 (Business Management)

High School Dipolma from College of DuPage, Joliet IL 1/2001 to 12/2012

Job History / Details:

Summary

Results-focused management professional offering twenty years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Highly customer service-oriented, organized and possesses strong time management skills.

Highlights

Change management

Staff training/development

Consistently meet goals

Great communication skills

Efficient multi-tasker

Sound judgment

Calm under pressure

Complex problem solving

Experience

March 2007 to October 2012

Harris Teeter Supermarkets Winston-Salem, North Carolina

Assistant Store Manager

Managed team in excess of 100 associates including department managers during ten month major store renovation. Delivered excellent customer service and conditions while controlling expenses. Shared management responsibilities for the total store operation with direct supervision of front end and grocery departments. Developed three associates to department manager and 6 part-time associates to full time status. Other positions held include Fresh foods and Grocery manager.

July 2005 to March 2007

Food Lion Winston-Salem, North Carolina

Assistant Store Manager

Oversaw daily total store operations to ensure a pleasant shopping experience for the customer. Assisted District Manager in bringing store conditions up to standard at several locations. Coordinated the activities involved to open a new store location. Meet or exceeded budgeted sales, expenses and profitability in all positions.

June 2003 to July 2005

Interstate Brands Winston-Salem, North Carolina

Assistant Warehouse Supervisor

Assisted Warehouse manager to ensure full product distribution and in stock position at all accounts, advance selling of promotional products/ displays, and complete resets as needed. Assist route salesmen in order writing, product needs and deliver product in their absence.

February 1999 to December 2002

Lowes Foods Stores Winston-Salem, North Carolina

Shelf Management Set Coordinator

Plan and executed all non-perishable phases of new store openings and store remodeling projects. Supervised up to 75 team members in completion of these projects while lower expenses 15 percentage and reduce project times 40 percentage . Created and implemented planograms to match new marketing objectives and store designs. Also served as Co-Manager at various locations with sales volumes up to 400k.

Education

National Louis University Joliet, Illinois

Business Management

Bachelor of Science in Business Management Certificate

College of DuPage Glen Ellyn, Illinois

Associate of Science Business Management

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