Manager Quality Assurance

Charles Wankat

**W*** Newton Square, Geneva, IL *0134 630-***-****, abp2y5@r.postjobfree.com

I am a diligent, ethical professional seeking a full-time position in logistics or supply

chain that will utilize my diverse experience and skills. I have worked in the computer

industry for over 20 years, and my warehouse management and SAP background is a solid base

to continue my career, develop my skills, and positively affect company profitability. I

have working knowledge in Microsoft Office, and am proficient in Word, Excel and Outlook.

Work Experience

Insight Direct N.A

. Bloomingdale, IL1991- 2012

Operations Manager Receiving

2010 - 2012

Managed and mentored 19 direct reports in the US warehouse receiving department. Team

consisted of team leads, receivers, product locators and forklift drivers

Lead timely resolution of employee relations issues. Provided counsel consistent with

Insight s operating principles, values, high-performance culture, risk management

considerations, etc

Performed annual performance reviews and discussed developmental needs

Maintained and processed daily payroll timesheets and teammate scheduling

- Coordinate and set expectations of daily activities for the Receiving Department

through productivity and quality metrics.

- Interact and coordinate replenishment with multiple departments; Procurement/Supply

Chain, Shipping, Transportation, Returns, Production Labs and National Repair Center

- Communicate and coordinate inbound freight with vendor partners and carriers regarding

issues, improvements, scheduling, and damages

- Consult with Managers and Supervisors in other departments regarding receiving

requests, such as product locating, replenishment and warehouse improvements

- Research and document issues pertaining to the Receiving Department and address with

necessary teams through performance improvement plans

- Initiate and implement process improvement plans through the distribution center in

regards to product locating, UPC label maintenance, safety and distribution center

guidelines, which includes, productivity metrics, quality assurance, attendance, and

communications.

- Member of company safety committee; Conducted monthly safety checks, and reported to

management, any concerns found in warehouse departments and distribution center.

- Member of Company MERT (Medical Emergency Response Team) program. Certified in the AHA

Heartsaver CPR AED Program.

Inventory Analyst/Receiving Manager

20092010

Managed and mentored 21 direct reports in the US warehouse Receiving and Inventory

Departments. This team consisted of inventory analysts, receiving auditor, team leads,

receivers, product locators and forklift drivers

Lead timely resolution of employee relations issues. Provide counsel that is consistent

with Insight s operating principles, values, high-performance culture, risk management

considerations, etc

Performed annual performance reviews and discussed developmental needs

Maintain and process daily payroll timesheets and teammate scheduling

- Coordinate and set expectations of daily activities for the Receiving and Inventory

departments through productivity and quality metrics

- Interact and coordinate replenishment with multiple departments; Procurement/Supply

Chain, Shipping, Transportation, Returns, Production Labs and National Repair Center

- Communicate and coordinate inbound freight with vendor partners and carriers regarding

issues, improvements, scheduling, and damages

- Consult with Managers and Supervisors in other departments regarding receiving

requests, such as product locating, replenishment and warehouse improvements

- Research and document issues pertaining to the Receiving Department and address with

necessary teams through performance improvement plans

Research inventory variances using various data in SAP system, such as, purchase order

receipts, inventory adjustments, shipment records.

Approve and process inventory adjustments in SAP

Managed annual warehouse inventory for US warehouse, which includes the closing out of

open transactions within the warehouse departments in preparation for physical counts. Run

inventory physical count and variance reports, and researching variances in SAP

- Work with internal and external auditing teams in regards to inventory processes and

physical inventory

- Member of company safety committee; Conducted monthly safety checks, and reported to

management, any concerns found in warehouse departments and distribution center.

- Member of Company MERT (Medical Emergency Response Team) program. Certified in the AHA

Heartsaver CPR AED Program.

Inventory Analyst Manager

20072009

Managed and mentored 12 direct reports in the US warehouse Inventory Departments This

team consisted of inventory analysts and receiving auditor

Performed annual performance reviews and discussed developmental needs

Maintain and process daily payroll timesheets and teammate scheduling

Research inventory variances using various data in SAP system, such as, purchase order

receipts, inventory adjustments, shipment records.

Approve and process inventory adjustments in SAP

Managed annual warehouse inventory for US warehouse, which includes the closing out of

open transactions within the warehouse departments in preparation for physical counts. Run

inventory physical count and variance reports, and researching variances in SAP

- Work with internal and external auditing teams in regards to inventory processes and

physical inventory

Service Logistics Team Leader

19972006

Maintain inventory in Service parts area.

Receive and distribute service part shipments (Internally NRC and externally offsite

calls)

Process returns of defective service parts for onsite and offsite branches

Contact vendors for Return Material Authorizations

Secured Parts Department Supervisor 1995 1997

Process and stage orders to be build in production department.

Receive and locate product.

Create weekly part schedules for client roll outs

Evaluate weekly time sheets and approve

Inventory Management Supervisor

19921995

Open distribution facility daily

Perform daily cycle counts and correct counts

Create weekly cycle count schedule for Inventory Analysts

Return to Vendor Associate

19911992

Material Handler

19911991

Education

Curie High School,

Chicago, IL Graduated 1983

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